Whipping Up A Problem
I worked quick service food at Disney World in the past. A guest comes to my location:
Guest: “I have an allergy to pineapple, but I want the Dole Whip, please. Just keep the pineapple flavor, but none of the actual juice.”
Me: “Sorry, but the Dole Whips get their flavor from real pineapple. Pineapple is actually blended into the mix. I can offer you the vanilla soft serve instead?”
Guest: “Pfft! As if there’s any real fruit in any of your s***! You’re just being lazy!”
Me: “Sir, everything is pre-blended, so it is exactly the same amount of effort for me to serve you the pineapple or the vanilla flavor.”
Guest: “So either you’re being lazy, or you’re refusing to accommodate an allergy, which is even worse! You’re literally ruining my vacation! I’ve had it before, so just quit being difficult and give me my Dole Whip.”
All allergies are ultimately handled by coordinators and above anyway, so I tell her:
Me: “I’ll get a coordinator to complete your allergy request.”
The coordinator is just as confused as I am after trying to explain the same thing. The coordinator ends up giving her a cup of vanilla soft serve, and the woman gives me a triumphant death glare, keeping eye contact as she takes a bite and walks away, seemingly satisfied.
