Unfiltered Story #207204

, , , | Unfiltered | September 7, 2020

(At our store, we have our own price tickets on items. Clearance stickers go on top of the bar codes on the price tickets. Each item has its own identification number, and cashiers must check that the numbers on the original ticket and the clearance sticker match, to prevent ticket switching.

A customer comes up to my counter with a buggy full of items, all of which are “final clearance,” which means once at that price, corporate will not allow them to be marked down again for any reason. After removing the hanger and sensor from the first item, I notice that the item numbers on the ticket and clearance sticker do not match. Policy states that I must remove the incorrect sticker and do an item lookup to see what the price actually is.)

Me: I’m sorry, ma’am. The clearance sticker on this ticket does not actually go with this item. Let me look this up so that I can tell you how much it actually is.

(The customer instantly becomes irate.)

Customer: How do I know that you’re not just taking that off so you can charge me more and make more money?

(A bit stunned by her reaction, I try to explain to her how the numbers on the ticket and clearance sticker need to match. She looks me dead in the eye and says,)

Customer: I don’t care about the numbers.

(Shaken, I continue the rest of the transaction in silence. Once I have finished ringing up the last item, she demands to see my manager. I call my manager over, who also confirms that the item numbers need to match. The customer makes a disgusted noise and throws the article of clothing at me.)

Customer: Well, I don’t want this. I’m not paying that much.

(She purchased 28 items for about $112 USD. That’s about $4 each. Quite a few of the items were worth about $40-$50 each normally. It was obvious she was purchasing the items for resale. The item she didn’t want to pay extra for? An $8 shirt which was originally about $40.)

Unfiltered Story #201585

, , , | Unfiltered | July 26, 2020

(I work in a call center answering questions from visitors. We do, however, occasionally get calls from locals about all manner of things. This one really took the cake.)

Me: *answers phone* “Visitor information, this is [My Name] speaking. How can I help you today?”

Caller: “Yes, [My Name], I need to speak with the alderman of [Area].”

Me: “Sure, one moment please.”

(I put the caller on hold and turn to my coworker.)

Me: “What is an alderman and how do I find one?”

(My coworker is as bewildered as I am but suggests I give the caller the number for the city, since we only give visitor information.)

Me: “Thank you for holding. Unfortunately I don’t have that information, but the city will be able to find that for you. Their number is [Number].”

(The caller starts laughing, and I am starting to feel relieved until he speaks again.)

Caller: “That’s funny. So you’re telling me my tax dollars go to pay his salary, but I can’t even speak with him?”

Me: “Sir, that’s not what I’m saying at all. I could not find the contact information for the alderman of [Area], but the city will be able to give it to you.”

Caller: “But that’s what I called you for. Now you’re telling me I have to call someone else?”

Me: “Yes, sir. We are just the visitors bureau so we don’t have the kind of information you’re looking for. I apologize for the inconvenience.”

Caller: “Well I gotta say, you haven’t been very much help.”

Me: “I’m sorry to hear that. Is there anything else I can do for you?”

Caller: “I guess not.”

Me: “Alright, then you have a great day and good luck.”

(I’ve had ruder customers, but this person was certainly one of the odder ones. What did he think he was going to achieve by calling VISITOR information?)

Unfiltered Story #200642

, , , | Unfiltered | July 13, 2020

(I am working as a librarian, when the phone at the library rings. I pick up the phone and answer the call.)

Me: “Good evening, Charleston Library, how may I help you?”

Patron: “Yeah… what county is the Charleston County Public Library in?”

Me: “…”

(long silence)

Me: “I believe it is in Charleston County…”

(even longer silence)

Patron: “Oh, I see. Thanks.” *click*

If The Paranoia Glove Fits…

, , , , , , , | Right | April 9, 2020

I work at a grocery store. This happens when the panic buying and craziness is going around, although there are no confirmed cases in this state at the time. I am bagging a woman’s groceries, and she is telling the cashier how nervous she is about the outbreak. She’s got rubber gloves on to prove this point.

All of a sudden, I cough slightly, not a big one, though. The woman gives me a look of horror and says, “Stay away from me,” and tells me to go bag somewhere else. I oblige, but she walks past me with her hands up towards me as she leaves the store.

I mean, if you’re that scared of an illness, just put yourself in a giant bubble.

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The Next Marvel Movie Will Be Personal

, , , , , , | Right | September 14, 2019

(Lately, we’ve had an ongoing promo toy giveaway related to a recent major movie release. The toys are called “Marvel Micropopz,” and on the self-checkouts, a screen will appear before the payment options offering one if the purchase qualifies. The message is poorly-worded, and the whole promotion has generally been poorly explained and poorly advertised, so I’ve gotten used to explaining the same things to customers over and over. But when one older gentleman comes up to me after a purchase, his confusion about it really takes the cake.)

Customer: “Hey, there was this message about redeeming points on my register.”

Me: *ready to go into my usual explanations* “Oh, that’s a—”

Customer: “But it wasn’t my name on the screen. It said it was for Marv Mikropovitz or something.”

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