The Dog Has To Put Up With More Than A Cough

, , , , , | Right | November 12, 2019

(I am the front desk clerk at a dog boarding kennel. To stay at our kennel, we require certain vaccines be administered at least a week before the dog’s stay to ensure they will not have a reaction to the vaccine and to ensure the vaccine has taken full effect before their stay. We require one such vaccine called “Kennel Cough” which protects dogs from getting what would be considered bronchitis for dogs. It’s not deadly but bad enough to make your dog pretty sick for a considerable amount of time. We enforce the vaccination policy very strictly and do not make any exceptions whatsoever. A customer comes storming up to the front desk already fuming, clutching paperwork in his fist and dragging his small dog and young son with him. His son looks noticeably embarrassed.)

Customer: *slamming paperwork down on the counter* “I want to bring my dog in to board with you tomorrow but the lady on the phone said I do not have all the required vaccines. Check for me now!”

Me: *a little taken aback by his gruffness* “I would be happy to, sir! Let me have a look here…”

(After looking over his paperwork, I discover his dog has never received a Kennel Cough vaccine before, which is required for entry into our facility.)

Me: “Okay, it looks like you have most of the required vaccines, but we also require the Kennel Cough vaccine to protect your dog from contracting a costly and uncomfortable sickness. I can recommend alternate boarding facilities for you that are veterinary practices, so not only can they administer the vaccine for you today, but they can also board your dog, as well! Unfortunately, we have a one-week waiting period after a vaccine is administered to ensure the dog has no reaction and is completely covered if he should somehow come into contact with the virus, so he would not be able to check in with us tomorrow as y—”

Customer: *practically exploding* “NOW THIS MAKES ME ANGRY. I NEED TO BOARD MY DOG AND YOU WON’T LET ME BECAUSE HE MIGHT CATCH A COLD? YOU DON’T KNOW HOW TO DO YOUR JOB. YOU WILL TAKE MY DOG. THE VET DIDN’T TELL ME I NEEDED THIS VACCINE AND I TOLD THEM I WANTED TO LEAVE HIM HERE SO YOU NEED TO FIGURE SOMETHING OUT.”

Me: “Sir, please calm down; I will not be spoken to in such a manner. Not all boarding facilities require the same vaccines, so your vet had no way of knowing what to give unless you asked for them specifically. Furthermore, Kennel Cough is not a ‘cold.’ It is actually a potentially dangerous virus that could cause your dog to end up in the vet or in worst cases, dead. We do not want anything to happen to any dog in our facility; if he caught something here we are not liable for any medical bills he may incur. I am sorry, but all I can do at this point is recommend a veterinary boarding facility and set you up there.”

Customer: “NOT. GOOD. ENOUGH. YOU NEED TO FIX THIS, YOU F****** B****!”

(The customer proceeds to slam his paperwork onto my desk so hard he knocks my computer monitor off-kilter. I have had enough of his attitude. I am not an easily intimidated lady, although some people think they can push me around.)

Me: *smiling* “Could I please get your first and last name and your pet’s name?”

Customer: *sneering* “It’s [Customer] and [Pet].”

Me: “All right, I have found you in our system and I have deleted your reservation and marked you as ‘DO NOT BOOK.’ You are permanently banned from our kennel and if you try to come back you will be escorted away. Please take your pet and your paperwork and leave before I call the cops to escort you out.”

Customer: *speechless* “But I… but… WHERE WE LEAVE OUR DOG?”

Me: “I was going to suggest alternate boarding, but since you have chosen to treat me in such a degrading manner, I am refusing you service along with any help. Good luck in your endeavors.”

Customer: *still staring at me like I just slapped him across the face*

Me: *leaning over to look around him with a smile* “Next, please! How can I help you, ma’am?”

(He stormed out after that, defeated, with his son and dog in tow. We never heard from him again. I went home that night and made myself a strong drink.)

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Will Get Less Than Five Woofs On Yelp

, , , | Right | October 2, 2019

(I work at a pet boarding facility that is very popular, which means we fill up quickly, especially on weekends. We have five different sized kennels people can book: cages, cabins, large cabins, suites, and large suites. A client comes in with his three dogs: two rather large labs and a Jack Russel puppy. The following exchange takes place with my manager who is working the front desk.)

Client: “Hi, we have [Pets] here for boarding.”

Manager: “Perfect!” *looks up booking* “Okay, it looks like we have [Jack Russel] in a cage and [Labs] in a cabin.”

Client: “Yeah, we made that booking right after we got our puppy, but the female lab and the puppy have really bonded so we want them all together.”

Manager: “Oh, I’m sorry, sir, but our cabins are not big enough for three dogs.”

Client: “What?! That’s ridiculous; I want to see these cabins! I’m sure it will be fine.”

Manager: “We’d be happy to show you, sir.”

(She pages one of my coworkers working in the back to come give him a quick tour. Our cabins and our large cabins are in the same area.)

Client: *after the tour* “Yeah, I guess you’re right; they wouldn’t fit. I did see some bigger kennels, though, and they would all three fit in those for sure.”

Manager: “I can see if we have any openings.” *quickly looks through the computer, even though she knows we are full* “I’m sorry, sir, but all of our large ones are booked. You will have to keep the two different kennels, but we will make sure they get plenty of time together.”

Client: “Well, can’t you just move another dog into the smaller one and let us have the bigger one? Their owners would never know.”

Manager: *shocked expression* “Sir, we can’t change someone else’s booking. That would be unprofessional. Wouldn’t you be upset if we moved your dogs around for someone else?”

Client: “Yeah, but they’d never have to know! My dogs are only staying for a few days.” *they are staying over a week* “And how was I supposed to know they would all bond so well?”

(This went back and forth for a while before the client, reluctantly, agreed to his original booking. He just couldn’t understand why we wouldn’t move someone else so his dogs could be together even though he was the one who booked them separately.)

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Dog-Gone Crazy

, , , , , , | Working | July 26, 2019

(I am leaving shortly on an international trip, and I’m leaving my two dogs at home with a sitter. A few days before my trip, my dog-sitter cancels due to a family emergency and I’m left scrambling to find someone to watch them. I’ve made arrangements for a woman from a dog-sitting website to meet my dogs the same day to make sure it’s a good fit. This is what happens after she arrives at my house.)

Me: “Thanks for coming over. I’ll let you meet [Dog #1] and [Dog #2] separately, and then together. They’ll be really excited to meet you; they love people.”

(I let them each out and then let them out both together. They sniff her, and she doesn’t seem to pet them or act interested at all, so they run off to play together in my room. )

Me: “Okay, so, this is the bedroom you’ll be sleeping in. They need to be fed twice a day and walked at least three to four times a day. I’ll leave emergency contacts for you in the kitchen. Do you have any questions?”

Sitter: “Look, I just can’t handle this. I’m sorry.”

(She then starts to cry. I’m really confused because the dogs have greeted her but not growled or barked, and she looks terrified.)

Me: “Oh, I’m sorry. Was it something I said? Are you okay?”

Sitter: “No, it’s the dogs. I’ve always had a fear of dogs, to be honest, and I thought this would be a good way to get past it, but it’s just not for me.”

(Thankfully, I found a sitter that didn’t fear dogs, but I couldn’t understand why she would advertise sitting services for an animal she is afraid of.)

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Grooming A One-Liner

, , , , | Working | January 1, 2019

My usual job at the boarding kennel is in the grooming department, drying and brushing the dogs for the groomers. However, needing the extra hours on a grooming-free day, I agree to do some outside work.

My boss has me clearing cobwebs and other collected grime from the sides of the building. After a while, a coworker pulls up to go inside. She greets me, and laughingly remarks that this isn’t my “usual job.” As I scrub out some extra thick crud, I reply with a grin, “Nope, I’m grooming the building today!”

She walks off cracking up.

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I Believe In The Power Of Dog

, , , , , , | Friendly | November 29, 2018

(I work at a boarding kennel for dogs and cats. Part of the job is walking the dogs — the friendly ones, anyway — once or twice a day. I am walking a big, goofy, friendly black lab at the parking area. A middle-aged woman and a girl of about eight or nine park there and cautiously approach me.)

Me: “Can I help you?”

Woman: “Yes, is the family home?”

(To this day I’m not sure if she didn’t realize that it was a business, but regardless, there is no “family,” just my boss and her husband.)

Me: “The owner is down at the office, and her husband works nights, so he’s likely asleep right now.”

Woman: “Is it all right if I leave some literature?”

(She is holding some Bible tracts.)

Me: “The kennel has a no solicitors policy, and like I said, her husband is probably sleeping and wouldn’t take kindly to being woken up.”

Woman: “Do you go to church?”

Me: “I don’t discuss religion or politics in the workplace, ma’am.”

(This is still true, to this day.)

Woman: “Can I leave these with you?”

(I’m getting annoyed. Fortunately, the lab I’m walking is very excited at the prospect of meeting new people, so he’s really tugging on the leash. The little girl looks like she wants to pet the dog, but the woman looks wary, so I use his behavior as an excuse.)

Me: “He’s getting pretty agitated… Better get back in your car! I’ll get him back to his cage!”

Woman: “Oh, my! Be careful!”

Me: “I’ll try! Have a nice day!”

(The lab and I ran back down to the kennel. I kept an eye out, just in case she tried bothering the boss’s husband, but common sense won and she just left. I don’t bother people about their religions. I might even discuss religion with someone if I was interested. But DON’T force your religion on other people. They’re not interested in handouts or being bothered while they’re working, at home, or otherwise minding their own business.)

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