Won’t Even Give Them Credit For Trying

, , , , , , | Right | June 6, 2021

I work at customer service at a home improvement store. I am training a coworker. He and I have been processing returns and we’ve been really busy. I notice there is a problem with the return he is processing, so I stop what I am doing to find out what’s going on.

The customer and her husband paid with their store credit card. Immediately after their transaction, they paid off the bill. They want cash back for the return, which is a little over $600.

Me: “Sorry, ma’am, we can’t do that because it has to go back to the original tender.”

Customer: “I don’t understand.”

Me: “You can’t get cash for the return; it was paid with the credit card.”

She keeps repeating that she doesn’t understand.

Me: “Would you like to talk to a manager?”

Customer: “No. I don’t think that’s how it should be.”

The return is processed, and they stand off to the side and call someone. They talk for a couple of minutes and leave, thank goodness.

A couple of hours later, we’re slammed. I’m coming back to customer service when who do I see? The same lady and her husband. They are also joined by another woman and a toddler.

I don’t have the pleasure of dealing with them. The seasonal/outside supervisor gets called because he is the only available manager. It goes back and forth for a while. He calls the credit center to find out what can be done, which is nothing! All four of them finally leave after wasting time and gas because they thought they could get a manager to override it.

Don’t expect cash back on a return just because you paid off the bill. There are some things that not even managers can do.

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The Lucky Last Slice

, , , , , | Working | May 7, 2021

I’m eating a pizza with a friend. When there’s only one slice left, I notice a hair baked into the crust. I go to complain.

Me: “There’s a hair baked into this pizza. I’d like a discount on our bill, please.”

Clerk: “I can get you another pizza.”

Me: “We just ate the entire pizza before we realized it was unsanitary. I don’t want another pizza; I’d like a discount.”

Clerk: “All I can offer you is another pizza.”

I take the hair in my fingers and lift. The entire slice rises. I hold it, dangling in the air by the hair for several seconds.

Clerk: “I’ll get you a discount.”

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Wishing You Could Flip Them The Bird, Part 2

, , , , , | Right | April 19, 2021

My store sells ducklings and chicks during March and April and will promote them for Easter sales. It is the day before Easter when this happens.

I get to work for the closing shift and am called to the bird pen as soon as I clock in. During my time in there, I sell about a dozen chicks and the last two ducklings we have to a nice family with two small children.

Not ten minutes later, an angry-looking woman and her husband come up to the service desk and tell me someone put ducks back for them. Confused, I go to the back room to check if someone put them in the “sick chick” box to hold them. Nothing’s back there.

I head back to the customer and tell her that there are no more ducks in the store and that I am sorry for the inconvenience.

She looks at me and calls me “a f****** liar” and says, “You all promised me birds.” I simply tell her that birds are sold on a first-come, first-served basis, and again, that I’m sorry for the circumstances.

She leaves in an angry huff, exclaiming that she’ll never come back to our “h***-hole” store. 

I walk away glad that the birds are gone. Who knows what would have happened if she had gotten them?

Wishing You Could Flip Them The Bird

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The True Cost Of Healthcare

, , , | Right | March 23, 2021

I work at the main desk at a VERY large hospital. I have a couple walk up to my desk.

Woman: “Hello, we need to find a patient’s room number.”

Me: “Not a problem! What’s the last name?”

I grab two visitor passes and a sharpie.

Woman: “[Patient].”

I quickly look up the room number and turn to write it on the visitor passes.

Me: “Okay, 431.”

I glance up to see that the couple’s eyes have gone wide and they are looking at me as if I have lost my mind.

Woman: “You… have to pay to visit someone?!”

Me: “Uh, no… it is room 431.” 

I motion to the visitor passes I have already written the room number on.

Woman: “Oh! Good! I don’t have no money!”

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The Greased Wheel Doesn’t Get Squeaked At

, , , , | Learning | January 13, 2021

This happens in middle school, during the last week. We are basically doing nothing in all of our classes, so in homeroom, we watch a movie each day. We have a small homeroom class so the back row of desks is empty and I decide to sit on one of them to see better. After a few minutes, another student does the same and the teacher immediately yells at him to get down.

Classmate: *Pointing at me* “How come he can do it?!”

Teacher: “Because he never does anything!”

At the end of class, some of my classmates actually said they hadn’t even realized I was in there all year since I was so quiet.

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