Unfiltered Story #199803

, , | Unfiltered | June 30, 2020

(I work at a large 24-hour super center as a over night cashier, it is about 6am and I am on my last break for the day so I am sitting right across for the closed registers on my phone)

Very angry woman: “why are there no registers open?!”

Me: “oh, sorry I am on break if y-”

Very angry woman: “I do not use self check outs!!!”

Me: “okay… well if you just go down there… they have a register and the cashier will happily ring y-”

Very angry woman: “NO! No self check out!!”

(I just so happen to see a manager walking by)

Me: “hey, could you ring her up?”

Manager: “sure!”

Very angry woman: “NO! There is no light on! You know what?! Forget it! You just lost a $15 order!!”

(She stormed off leaving the two items she had which actually cost roughly $5 in her cart)

Manager: “idiot”

Unfiltered Story #196555

, , | Unfiltered | June 15, 2020

I pulled into a gas station to fuel up my car – a regular gas station where you pre-pay at the pump or inside before they allow you to begin fueling. On the other side of the pump from me was a woman who I ignored at first.

Woman: *random disgruntled muttering*
Me: *fills my tank, tries not to hear her*
Woman: angrier muttering*
Me: *thinking* Oh, this sign says I can get two slices of pizza for $3 inside, what a de-
Woman: That’s it! I’ve had it! These prices are just ridiculous! I’m not paying this much for a tank of gas! *she slams the nozzle back into the pump* None of you should stand for this! Do you hear me?

Then she stormed over to her car, slammed the door open, launched herself inside, slammed the door shut, and peeled out of the parking lot, almost causing a wreck as she entered traffic. Nobody bothered to chase her, as of course she had already paid at the start!

Truly the most bizarre thing I have ever seen at a gas station. I couldn’t stop laughing the rest of the afternoon.

So Hot The Customers Toast Themselves

, , , | Right | May 28, 2020

I work at a well-known, widespread sub shop. We are actually the busiest store in my town because of our convenient location to a hospital, a portion of our college campus, and many forms of public transportation. When the students come in for the start of school, our store can get pretty crazy sometimes.

Move-in week for freshmen was about a week ago. It’s early August and, due to a sick coworker, my manager and I are the only ones working during the morning and lunch rush.

Me: “How ya doing?! What can I get for you today?”

The customer mumbles and looks at the paper in her hands a few times.

Me: “I’m sorry, ma’am. What did you say?”

More mumbling and sighing from the customer. This continues on for a few moments before I get frustrated. I have a line out the door behind her. Finally, I pull down the protective glass separating us. She can easily see over the top of the line while I barely reach her neck. I hunch over and speak a little louder to combat the noises of the oven behind me, thinking she can’t hear me.

Me: “I’m so sorry, ma’am, but I can’t hear a word you’re saying. You have to speak up.”

Customer: *Heavy sigh* “I need three sandwiches!”

Me: “Fantastic! Can you tell me the breads first?”

Customer: “What?!”

Me: “Can you tell me the different breads for your subs first? So I can start cutting them to prepare properly.”

Customer: “Ugh, FINE.”

She goes on, giving me short, curt answers to all my basic questions. The line behind her is slowly growing and the oven behind me has bread that needs to be taken out of it or it will burn. The door is open to prevent that from happening, but our AC is busted and the entire store is stifling at this point. By now, I can send her food on to be finished with veggies and whatnot.

Me: “All right. Now, what kind of cheese do you want on these?”

Customer: “Swiss on all.”

Me: “I’m sorry, but [Restaurant] doesn’t carry Swiss. All my cheeses are labeled here.”

I point.

Customer: “Ugh! I don’t know! White!”

I am visibly upset and on the verge of saying something I really shouldn’t. I can’t help but look between her food and my selection.

Me: “But… they’re all white.”

Customer: “AMERICAN!”

My store is so hot by now, and my oven keeps beeping because the door is still open and we’re all sweating. The customers behind her are just as upset as I am at this point so I put the cheese on and send her food on its way as fast as I can.

I run to take out all my bread and nearly hit my manager with a hot pan. We’re both extremely sweaty and miserable and the lunch rush has only just started. I go back to my other customers who, thankfully, have easier orders and speak clearly, everyone just wanting to get their food and leave. I rush through about two dozen people’s orders before I have a small break to breathe. I run the register while my manager finishes wrapping up the difficult customer’s orders.

Me: “So, I have three six-inch [orders]. Did you want anything else with that?”

Customer: “Why is it so hot in here?! I can’t even think!”

Me: “I’m sorry about that. Our AC is broken right now, so there’s not much I can do about it.”

I try to joke.

Me: “If anything, you might be more comfortable eating on the sidewalk. I bet it’s cooler outside by now.”

Customer: “HOW DARE YOU?!”

She pays and stomps off.

Two hours later, a close friend and coworker comes in to start his shift and our line is efficiently taken care of. We have a temperature gauge sitting on top of our oven and the highest it reached all day was about 110F, taking into consideration whenever we had to open the oven to get any bread out.

All of us are ready to pass out and I’ve found myself sitting in the freezer just to cool down. Finally, we’ve reached a break three hours after my encounter with the difficult customer and I’ve all but forgotten her. As I’m doing dishes, my manager is doing paperwork in his office but starts to laugh loudly a few minutes in. He comes out to me at the sink.

Me: “Uh… [Manager], what’s so funny?”

Manager: “After over a year of working here, with a flawless track record and attendance, you have received your very first complaint. Congratulations.”

Turns out, that woman kept her receipt to take our survey and gave us all zeroes! In the comments sections, she went on to describe how “compliant and kind-worded” she had been while I had insulted her. She complained that the store was too hot and it was my fault because I was mean to her. She went on to say the employees looked terrible and acted like they didn’t want to serve anyone. She demanded I be fired because I was “conceited” and just a “rude teenager” who didn’t care about anything, and she said that she would never come to our store again.

My manager, who’s only been with the store a few months, immediately emailed his boss about how the woman REALLY acted and said to not give her any form of compensation common to poor reviews. Good riddance to her!

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Unfiltered Story #194461

, , | Unfiltered | May 21, 2020

(I work at a department store which is part of a larger company. There is a credit card that can be used at all three sister stores, but due to merchandise reasons, we cannot take back each other’s items.)

Customer: Hello, I have a return. *hands me a bag of items*
Me: Was there anything wrong with them? *opens the bag to notice that the items came from one of our sister stores* I’m sorry, ma’am, but these items are from [sister store]. We can’t return these here. It’s a merchandise issue.
Customer: When did that start? I’ve done it here before.
Me *thinking she’s confused*: As far as I know, that’s always been the case. We certainly haven’t been able to do that in the year I’ve been here.

*if looks could kill, I would be dead right now*

Customer: I don’t think you know what you’re talking about. I worked at [my store] last year, and we could do returns from [sister store] then!
Me: Errrm. Let me get you my coordinator. [Coworker]!
Coworker: Yes? What’s the problem?
Customer: I want to return these items, but this cashier says that you can’t do them.
Coworker: That’s right, ma’am. We’re part of the same company, but we can’t return these items due to merchandise issues. You’ll have to go back to [sister store] to do the return.

*The customer glares at both of us and silently leaves the store.*

Me *confused*: She said that she worked here last year, and we did returns from [sister store] then.
Coworker: *laughs* I’ve been here for six years now, and in that time she has not worked here, nor have we done returns from [sister store]. They can’t return [our store] items, either.
Me: Yeah, I was pretty sure she was lying. I just didn’t want to call her out on it…

Unfiltered Story #194427

, , | Unfiltered | May 19, 2020

Me: Hi, may I take your order?

Customer: I’d like a number four combo with a tea and a number one combo with a large c***. Oh my god, I meat Coke! A large Coke! Honey, stop laughing!

(His wife was still laughing when the got their food)