Exceeding Expecations

| Working | December 21, 2012


Just Remember That The Last Laugh Is On You

| Ohio, USA | Working | December 21, 2012

(I used to work in the kitchen at a small restaurant, and we had a stereo system where you could plug in your iPod to play music. I discovered that Coworker #1 also loves the Monty Python musical “Spamalot,” so I put on the cast recording to listen to while we cooked. Coworker #2 is famous for not having much of a sense of humor, and being a bit slow on the draw. This happened while listening to “Always Look on the Bright Side of Life”.)

Coworker #2: “What does he mean when he says, ‘the last laugh is on you?'”

Me: “He’s saying that you should try to make people happy while you’re alive, but to remember that at the end, you die.”

Coworker #2: *horrified* “That’s awful! Why is the music so happy for that?”

Coworker #1: “It’s a comedy; they’re just poking fun.”

Coworker #2: “What a terrible thing to say! Why would people ever watch this?”

(Coworker #1 and I just kind of blink at her, but she doesn’t say anything else. The next day, my manager pulls me aside.)

Manager: *to me* “[Coworker #2] has made a complaint about you and [Coworker #1]. She said that you might be a danger to customers because you think death is funny. Can you explain this?”

(Instead of explaining, I simply played the Monty Python song for me manager. After listening…)

Manager: *smiles* “Can I have a copy of the album? I love Monty Python!”

(We listened to it about once a month after that, ignoring Coworker #2 as she glowered at all of us singing along.)

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Bad Customer Service Can Be A Chain Reaction

| New Brunswick, Canada | Working | December 20, 2012

Hotel Guest: “Where might I get something to eat nearby?”

Me: “There are [some nearby restaurants], or if you prefer, there is a mall nearby with a pretty good food court.”

Hotel Guest: “Is there a [fast food chain]?”

Me: “Yes, on [nearby street].”

Hotel Guest: “Oh, do you ever recommend them?”

Me: “No, not unless a guest asks for them specifically.”

Hotel Guest: “May I ask why not?”

Me: “Certainly. I was a customer there some time ago and I had a really bad experience. The staff were quite rude to me, so I don’t really like to recommend to our guests that they go there.”

Hotel Guest: “I see. I’m the district manager of [fast food chain] and I sincerely apologize that you didn’t have a good experience. Here are two vouchers for you and your coworker for a free meal. I hope you’ll try us again. We’ve just hired a new manager and staff, so I hope your next experience with us will be better!”

(I did use the voucher, and my next dining experience was much better!)

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Pay On A Happy Face

| Virginia, USA | Working | December 20, 2012

(I’ve had a crush on a barista for months now. She’s usually really busy, but always has a laugh or a smile for me, so I had the feeling she maybe liked me back. I’ve been trying to work up the courage to ask her out. I think things are finally coming up my way when I see her at the supermarket.)

Me: “Hey, you! You look nice out of your uniform!”

Her: “Yeah… here’s the deal: if I’m not getting paid to be nice to you, I don’t want to talk to you. I don’t have the energy for this.”

Me: *speechless*

Her: “See ya tomorrow!”

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It’s Subset-ting When People Don’t Listen

| Lexington, KY, USA | Working | December 20, 2012

Employee: “Hi, how can I help you today?”

Me: “Hey, I have a question on my account, but I don’t have my account number. Can you pull it up with any other information?”

Employee: “Sure! Can I get your social security number?”

Me: “Yes, it’s [number].”

Employee: “Alright, [my name]? For security purposes I just need you to verify the last four digits of your social.”

Me: *repeats last four digits*

Employee: “Thank you—oh my god, I just heard myself. I’m just so used to it!”

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