You Can’t Buy Trust

, , , , , | Working | January 22, 2018

(I work at an extremely popular chain bakery and cafe. We have recently gotten a new manager: a woman who has been bounced from cafe to cafe because of all the complaints that have been filed against her by employees and other managers. The company refuses to fire her because she is very good with customers and receives glowing reviews from them. A customer comes up to me in the middle of lunch rush.)

Customer: “Excuse me? All of the paper towels are out in the women’s bathroom.”

(I run off to get the paper towel dispenser key, which is kept in the office. I try to get in, but find the door locked. I go up to the new manager, who is swamped with sandwich orders.)

Me: “[Manager]? I need the bathroom keys, but they’re locked in the office. Can I borrow your keys to go get them?”

Manager: “No.”

Me: “I… What?”

Manager: “No, you cannot. There’s money in the office, and nobody is allowed in there when there is money in there.”

(This is correct, but only in stores that do not have cameras installed in the office. Ours, however, does have a camera installed.)

Me: “[Manager], we don’t have to follow that rule here. Please? I only need the keys for a second, and I can see through the office door that the only money that isn’t locked in the safe is change. It probably totals about $10 at the most.”

Manager: “No. I don’t trust you. Wait here while I finish what I’m doing, and then we will get them together.”

(I am taken aback. Not only have I not given this manager any reason not to trust me, but I also know that the general manager holds me in high regard, and that I have a reputation for being an extremely trustworthy person. Nonetheless, I stand and wait for her to finish the five or so sandwiches on her board. While standing there, I am approached by no less than five more customers, all telling me that the paper towels are out. Finally, the manager finishes.)

Manager: *unlocking the door* “All right, tell me where the keys are.”

(I move towards the doorway, fully intending to grab the keys myself. She SLAMS the door in my face, and yells through the door.)

Manager: “Tell me where they are!”

Me: “Do you see the tan box on the wall?”

Manager: “No.”

Me: “It’s a tan metal box with a lock on it. There’s a keychain hanging off of the knob with three skulls on it. It’s right next to the door. Do you see it?”

Manager: “No.”

(I try and fail to direct her towards the keys several times before she gets flustered and opens the door. I reach around the door, open the box, pull out the keys, and close the door behind me. The only part of me that enters the office is my arm up to my shoulder, and I don’t even need to look. I also don’t come within five feet of the money the entire time. On the way back out, the manager drops this gem.)

Manager: “It’s just, I really don’t trust you around money.”

Me: *muttering under my breath* “Well, that’s going to cause an issue, because I’m a cashier.”

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