That’ll Clear Your Anxiety Right Up
When I was in high school, I had a lot of anxiety — like, panic attacks several times a week anxiety — and being in public was my biggest trigger. However, with only one other income in the house at the time, not having a job was out of the question.
So, when I quit my job as a cook at [National Pizza Chain] because the boss couldn’t keep his hands to himself, I took the first job that called me back… at one of the busiest [Multi-National Big Box Retailer]s in the state.
I told myself I needed the job, and that if everyone else could suck it up, I could, too. After all, I’d been working on my anxiety, I was in therapy and on medications now, and I hadn’t had a panic attack in weeks. What could go wrong?
My first day on the register, things were going well. I was managing small talk even though I was nervous, people seemed happy with my speed and were understanding when I made a couple of small mistakes, and I was starting to gain some confidence that I could do this.
And then, I got my first coupon that wouldn’t scan. “Great!” I thought to myself. “An easy problem that I know how to fix.” So, with all the confidence that an anxiety-addled teenage brain could muster, I grinned at the nice little old lady who handed me the coupon, promptly forgot my computer module training…
…and typed in the nine-digit coupon code at the bottom.
I don’t know how manual coupon entries work at every store, but at [Retailer], the way you typed in coupons was to type in the dollar amount. Say you have a coupon for $2 off; you would type in 200 since there was no period to separate the dollars and cents.
So, when I typed in said nine-digit code, imagine my surprise when my register popped open and sent out an automatic alert to my manager that I was about to give this little old lady over two hundred thousand dollars in change on a purchase worth maybe $50.
I was mortified. At the time, this was the worst screw-up I could imagine on my first solo shift. It took two managers several minutes to fix my mistake and get the line moving again, as I was shaking so hard I couldn’t work the keyboard.
One of those managers distrusted me for the rest of my eighteen-month stint at [Retailer] because of this one mistake, even though I went on to be the fastest cashier in the store’s history (thanks to my anxiety). The other became like a work mother figure and eventually figured out that I did much better if I got to do put-backs for half of my shift, which greatly reduced my chances of making a mistake on the register.
The bigger joke here, of course, is that I somehow lasted eighteen months in a public-facing position.