(I work at a restaurant that has soups, salads, and sandwiches. We are known for good service, but if we get something wrong, we promise a free pastry. This woman has come before, claiming that we got her order wrong and demanding a pastry. The last few times we have given her the pastry, but now it’s just getting old. I’m working the drive-thru one day and it’s pretty busy. She comes and orders:)
Customer: “Hi, I would like [order].”
Me: “All right, that will be [total] at the window.”
(She comes up to the drive-thru window and I give her the order.)
Me: “There you go. Have a nice day!”
Customer: “Yeah, okay.”
(She checks her bag and, of course, tells me it’s wrong.)
Customer: “When will you people ever get anything right? My order is wrong again, so I get another cookie!”
Me: “Ma’am, I remember taking your order, and that’s exactly what you ordered.”
Customer: “Really? You’re going to talk back to a customer? I demand to see the manager.”
(I get my manager and she repeats the whole thing over. I tell my manager that she is lying, and she believes me because she has dealt with her before.)
Manager: “I’m sorry, ma’am, but if [My Name] says you ordered that, then there is nothing I can do.”
Customer: “What horrible service!”
Me: “Miss, you are holding up the line.”
Customer: “You people disgust me.”
Me: “Miss, you’re fighting with me over a pastry.”
(The lady huffs and throws the bag of food at me. I step back, stunned. My manager comes to the window once more to talk to the lady, but she has already driven off.)
Manager: “Are you all right?”
Me: “Yeah, I’m fine, thanks.”
(The lady never came back, thankfully, and the cops were called for harassment. They caught her and arrested her.)
