Unfiltered Story #169611

, , | Unfiltered | October 15, 2019

( I work in a Frozen Yogurt Shop and I always seem to be the person to get the odd customers. This particular instance I was still in training, so I wasn’t alone at the store when at any other time I would be. A woman walks in with her kids in the middle to summer at night. After buying her froyo, she goes out to our outdoor patio to sit and eat with her kids.)

Customer: Excuse me.
Me: Yes, Ma’am, may I help you?
Customer: Damn right you can help me! You people are disgusting. I’m going to call the health deparment on you!
Me: I’m sorry, what happened? We are typically very good about keeping this place clean. (We have never had less than a 100 for our health score)
Customer: You need to take care of your ant problem before they become a topping.
Me: Well, it is a hot summer night, and there have been others eating out on the patio, so the ants are looking for food. I’m sorry if they are bothering you, but you are welcome to come inside to finish your yogurt.
Custome: I will absolutely not! I’m taking my children elsewhere.
( At this point she asks for a refund on her already eaten yogurt.)

As Time Goes Pie

, , , , | Right | October 8, 2019

(A couple has been wandering around checking out our display cakes. They then approach the counter to order.)

Woman: “I want half of that pie.” *points at the showcase*

Me: “I’m sorry, madam, but I’m afraid we don’t sell them that way. We sell mini pies and full-sized ones.”

Man: “But we want half of that one!”

Me: “I’m sorry, sir. But I’m afraid we don’t sell them that way.”

(Both huff in annoyance.)

Man: “Fine. We’ll take the whole pie… but you have to slice it for us!”

Me: “Sorry… but I’m afraid I’m not experienced in that area. I don’t generally slice pies. But I can ask one of our production team if they could—”

Woman: “Yes, go do that! We only want sliced pie!”

(I try to keep my temper as I take the pie to the back and ask my coworker to slice it. I return up front, waiting for her to bring it up. The customers have returned to looking around the shop. My coworker brings me the nicely-sliced pie in no time. I begin to ring them up on the register.)

Me: “Excuse me! Sir, madam! Your pie is ready! She did a good job at cutting it.”

(They storm up to the register.)

Man: “God, what is your hurry?! Are you trying to make us leave?!”

Woman: “Stop trying to rush us! It’s bad customer service! You need to calm down, young lady!”

Man: “And you shouldn’t yell in the store! We’ll check out when we’re good and ready! we’re not done looking! So take a breath already! You need to learn to slow down! Don’t rush us!”

Me: *speechless for a second* “I’m sorry, I wasn’t trying to rush you… Please take your time.”

(After wandering around the store a bit longer, I checked them out and they left, grumbling about how this little shopping excursion had taken up too much time “just for a d*** pie.”)

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You’re Why We Can’t Have Nice Things

, , , , | Right | October 4, 2019

(We have a regular who always comes through the drive-thru. She always complains about something — price, wait, whatever. Normally, the cashier smiles nods and apologizes. This particular problem customer I actually know outside of work. I go to college with her son, so she often complains to me about stuff on our way inside the building. I just brush it off. We have a buck-lunch deal that comes with a sundae, but for an extra charge, you can upgrade it to a blizzard. Yesterday, she was in the drive-thru complaining about something. Today, I am on my way to class when she and her son catch up to me.)

Son: “Good morning!”

Me: *smiles* “Mornin’.”

Customer: “I don’t know who that was at the window last night but she is just down-right stupid!”

(The girl she is referring to is a manager and a good friend of mine, but I don’t say anything yet.)

Me: “Why?”

Customer: “We went through the drive-thru yesterday and got the lunch specials. I always get a blizzard with it but they never charge me extra because I don’t get the drink, just the ice cream. And she tries to charge me for it!”

Me: *slightly aggravated but still polite* “Well, we are supposed to charge you for it. That’s why it’s called an upgr—”

Customer: “No! You’re not listening! They normally don’t charge me for it because I don’t take the drink! And she tried to yesterday!”

Me: “We have to charge for it. We can actually get in a lot of trouble with the general manager if we don’t. They probably made an exception last time. Every once in a while we make exceptions for regulars. But, since she’s a manager, she can get into a lot more trouble if—”

(We’re now walking into class so our classmates can hear us arguing and they look up to see what’s going on.)

Customer: “Well, they shouldn’t do it once if they’re not always gonna do it!”

Me: “Most people are happy with getting free stuff and don’t whine and complain about it! They just take it and are happy they got it! People who whine and complain about it ruin it for everyone!”

(She finally stomped out and left. She hasn’t come through the drive-thru nearly as much, and when she does, she’s much nicer.)

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King Blames

, , , , | Right | September 28, 2019

(My cousin works at a Christian bookstore in the southern United States. There are certain members of the Christian faith who believe that the only “true” word of God is the King James Version of the Bible, and that all later translations are faulty or evil. My cousin relays this story of such a woman to me.)

Customer: “I’d like to return these five [other version] Bibles I bought.” 

Cousin: “All right, ma’am, and what is the reason for your return today?” 

Customer: “Weeeeellllllll… There just wasn’t enough King James in them!”

(My cousin said the best part of the whole thing was watching her manager laugh hysterically when she told him the reason for the return.)

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Unfiltered Story #167645

, , | Unfiltered | September 23, 2019

(This was a few years ago, when I was 16. I am a female. I was taking my sister, who’s 12, out to the candy store. She wanted to ‘be independent’, but she asked if someone could trail her just in case. I am in the same store, but a few meters down the aisle, just in case.)
Sister: “Could you help me get that candy off the top shelf, please? I can’t quite reach it, miss.”
(I turn around to see my sister talking to a middle-aged woman taller than she is.)
Middle-aged woman: “How dare you! I should have you kicked out of the store for disturbing other customers. You’re just a spoiled brat. Go pester someone else.”
(At this point, my sister is speechless and starting to tear up. She sniffles and wipes away her tears. I start to come over, but she waves me away. I assume she wants privacy, so I let her be.)
Employee: “Hi there. Let me help you, miss. Which candy did you want again?”
Sister: *perks up* “Oh, thanks sir. I would like [candy], please.”
(Suddenly, the middle-aged woman beside her whips around, snatches the candy away from the employee and holds it above her head, where my sister can’t reach it.)
Middle-aged woman: “You’re supposed to be serving me, son of a b****! And you! How rude can you be, stupid damn girl?! I TOLD you to not disturb anyone anymore! How f****** dare you!”
(She the proceeds to SLAP my sister with the box of candy, scratching her cheek and knocking her glasses off. I can’t take it anymore. I stalk over to the rude lady and knock the box out of her hands.)
Me: *nearly growling* “How dare she?! How dare you! You snatch merchandise from an employee and HIT an INNOCENT girl with it?! What is wrong with you! That is an EMPLOYEE, who’s job is to HELP CUSTOMERS. In case you haven’t noticed, ma’am, you aren’t the only customer here. If I were you, I’d hightail it outta here with your precious candy. [Sister] didn’t do anything”
Middle-aged lady: *snorts* “And you’re her mom, I suppose? This is why our economy is crumbling. You teens sleeping around and getting pregnant. Damn b****.”
Me: *give her a incredulous look* “Ma’am, I am 16. My SISTER here, [Sister], is 12.”
Employee: *on the phone* “Police? Yes, I’d like to report an assault on a young girl by a middle-aged woman at [Candy store address].”
Middle-ages woman: *goes white* “Y-y-you can’t do that!”
Employee: “Yes, I can.”
(The middle-aged woman tries to run out, but I step in front of her.”
Me: “You are not going anywhere.”
(She was charged with assault and had to pay a fine. My sister got the candy for free, and became friends with the employee that helped her. He was a man in his thirties and appreciated some friendship at his job!)