Your Excuse Has Been Declined

, , , , , | Right | October 19, 2017

(I’ve just finished ringing up a customer’s purchases, and now she’s swiping her card to pay. Unfortunately, it’s declined.)

Me: “Sorry, I’m afraid that didn’t go through. Did you maybe want to try it again?”

Customer: “Huh? I just picked this card up from the bank before coming here. It should work. It’s brand new.”

Me: “That’s weird. Try it again.”

(She tries again. Once again, it doesn’t work.)

Me: “No, sorry. It’s saying ‘contact bank.’ Are you sure it’s been activated?”

Customer: “Yes. As I said, I just got it. Set it up again.”

Me: “Okay.”

(She tries paying again. Once again it is declined.)

Customer: “Why is it being declined? It should work.”

Me: “I don’t know what to tell you. Maybe try going back to the bank and asking them. I’ll watch your shopping for you.”

(The bank in question is in the same shopping centre as my work, and roughly a two-minute walk away, so suggesting she quickly runs over there to find out what’s going on isn’t an unreasonable suggestion.)

Customer: “No. It’ll work. Let me try again.”

(Again she tries. Again it fails. Now she’s getting noticeably annoyed.)

Customer: “This is a new card. It should work. Why won’t you let it through?”

Me: “It’s not me. All I do is tell the register you’re paying by card, and you do the rest.”

Customer: “Well, then, it should work. Do it again, and make sure it isn’t rejected this time.”

(She ends up trying it about ten times in total, each time getting more and more annoyed at me, despite my insistence that it’s out of my power. Eventually, she gives up and pays cash, all the while muttering about how her card should work. She leaves, but ten minutes later she comes back with a smug look on her face.)

Customer: “Just so you know, I just used my new card to get money out of an ATM.”

Me: “Oh, good.”

Customer: “So, obviously, it was you that was the problem all along. Maybe keep that in mind next time you decide to reject my card and tell me it’s my fault.”

(D***, how could I have forgotten about ATMs? Now she could see right through my devious plan to stop her, a random 60-something-year-old woman whom I’d never met before, from paying for her groceries. Is it any wonder my heart now skips a panicked beat every time a customer’s card is rejected?)

Unfiltered Story #97621

, | Unfiltered | October 15, 2017

So, I work at a party shop that sells balloons as well as the option to have them inflated them with helium to make them float. The following situation happens on a regular occurrence with different customers however this is my favourite one!

Middle aged customer walks in with balloons on ribbons that are tied to a balloon weight. The balloons are clearly just filled with air as they are dragging along the floor, not floating at all.
customer: Hi! I’m so confused. I inflated the balloons that I bought from you but they’re not floating! Is something wrong with them?
me: how did you inflate them? did you hire a helium cylinder from us or do you have access to helium?
customer: oh! no I just inflated them by mouth. I thought it would be cheaper than helium.
me: yes it’s cheaper but balloons don’t float with air. they need to be inflated with helium to float.
customer: oh! really?!

I can’t stop picturing the customer sitting at home, huffing and puffing away and not understanding why her breath isn’t making the balloons float x’D

The Sorting Hat Must Have Been Wrong About Her

, , , , , | Hopeless | October 4, 2017

(I work at a retail store that sells lots of geeky merchandise for rather high prices. One day, a group of kids come in who are very excited. They spend about 15 minutes looking around the shop and choosing what they want, and then they come up to the counter. I ring them up and it comes to about $60. The oldest one, a girl, looks about 16 and is using a card to pay for everything she and her siblings are purchasing. It all goes well, and we joke about Harry Potter, as she’s wearing a Slytherin scarf, and they leave the store. Ten minutes later, they come back, looking a little apprehensive.)

Oldest Girl: “Umm, hi. We were checking our receipt, and we realised we weren’t charged for something.”

(I almost do a double-take; this is opposite of what I expected. She pulls out a stuffed Pokéball, which I remember being part of her stuff, and the receipt.)

Oldest Girl: “This wasn’t on our receipt.”

(I check the receipt twice, and she’s right; I forgot to ring it up. Unfortunately, it’s store policy not to give discounts or free items except during a sale, so I have to ring it up as well.)

Me: “Thanks, mate. I don’t think too many people would have come back.”

Oldest Girl: *nervous smile* “Oh, it’s nothing.”

(She paid and left with her siblings. I was really impressed, and was glad to see that kids have the honesty and integrity to come back, especially seeing as I’ve seen far worse from people older than her.)

Unfiltered Story #96634

, | Unfiltered | October 3, 2017

(I’m working the service counter, which is always a great place to find annoying customers. This particular day just wasn’t my day though, because I’m met with a line of what I’m about to learn is four separate annoying customers. That’s right, strap in and get ready for what may be the first ever ‘Not Always Right’ anthology story.)

Me: “Who was first?”

Customer #1: “Yes, could you call down [store manager] for me?”

Me: “Sure.”

(I go and call the manager down and return to the customer.)

Me: “He shouldn’t be long. Was that all?”

Customer #1: “No actually. I wanted to know why you people never answer the phones. I rang twice just before and no one answered.”

Me: “Really?”

Customer #1: “Yes, don’t they teach you people to answer the damn phones?”

Me: “I’m not actually trained to answer the phones myself, but you should definitely talk to [store manager] about it when he gets down here.”

Customer #1: “It’s ridiculous. I rang twice, and no answer either time.”

Me: “Okay, um, who was next?”

Customer #2: “That’s me. I wanted to find this product.”

(She shows me a picture of what she’s after on her phone. Now, normally I’d just get the supervisor to do a quick search for it on the computer to see if and where we have it, but for whatever reason, the supervisor on duty has told me that after 4:00pm we aren’t going to use the computer anymore and that I’d have to call down someone from the longlife department to help instead. It’s now 4:10, so I call someone from longlife to come to the service desk.)

Me: “Okay, I’ve called someone down from the longlife department. They’ll be able to help you find it.”

Customer #2: “But I just spoke to someone from the longlife department. They sent me here to talk to you.”

Me: “Oh?”

Customer #2: “They said you could look it up on the computer.”

Me: “Hey [supervisor], this customer wants to know if we stock a certain product.”

Supervisor: “Call longlife.”

Me: “I did, but she says she already spoke to longlife and they sent her here. Can you look it up on the system?”

Supervisor: “No, she’ll just have to wait for someone from longlife to come down.”

Me: “Sorry, there’s nothing we can do. I’ve called someone to help.”

Customer #2: “But I already spoke to someone from that department and they sent me here.”

Me: “I know, and I’m sorry, but I can’t do anything.”

Customer #2: “This is ridiculous. I just want you to do a search. Are you new or something?”

Me: “No, not at all. I’m just not a supervisor, so I can’t use the system.”

Customer #2: “Don’t they train you people? This is ridiculous.”

(Meanwhile, remember Customer #1?)

Customer #1: “Hey, where’s [store manager]? Has he gone fishing or something?

Me: “I’ll try him again. Hey [supervisor], [store manager] is in today isn’t he? A customer wants to see him?”

Supervisor: “Yeah, he’s in.”

(I call him again. And I call longlife again. No one comes.)

Me: “Who’s next?”

Customer #3: “Yes, that’s me. I just went through selfserve and I notice that you have signs up saying that you’re now taking Apple Pay.”

Me: “Yes…”

Customer #3: “But you’ve always taken Apple Pay, it’s what I pay with.”

Me: “Oh, really? Huh. That’s weird. I wouldn’t know because I don’t use it.”

Customer #3: “Why would you say you’re now taking Apple Pay if you’ve always taken it?”

Me: “No idea. Was that all?”

Customer #3: “I don’t understand.”

Me: “Well, I mean, if you’ve always paid with Apple Pay and you can still pay with Apple Pay, there’s not really a problem is there?”

Customer #3: “I just want to know why. I don’t understand why you would say you’re now taking it when you’ve taken it for years.”

Me: “I really don’t know sir. I don’t use Apple Pay and I know nothing about it sorry.”

(After a bit more back and forth, Customer #3 finally leaves. Customers #1 and #2 are still waiting for the people I called down to help them.)

Me: “Who was next?”

Customer #4: “Hi, I bought this saucepan here the other day and I want to return it.”

Me: “Um okay.”

Customer #4: “I have a receipt here.”

(Knowing that only supervisors can make refunds, I get ready to tell her that I’ll just need to grab a supervisor, but before I can open my mouth, I notice her receipt.)

Me: “Can I see that receipt?”

Customer #4: “Yes, here you go.”

Me: “Ah, you see, this is actually a receipt from [our competitor].”

Customer #4: “What?”

Me: “You bought this saucepan from [our competitor].”

Customer #4: “Yes…”

Me: “This is [my work].”

Customer #4: “Are you sure it’s [my work]?”

Me: “Well… um… yes. Either that or I was very confused when driving into work today.”

Customer #4: “Oh, sorry. I guess I’ll come back another day then. Thanks.”

(She turns bright red and backs out of the store. Customers #1 and #2 both laugh.)

Customer #1: “It’s really not your day today is it?”

Me: “No, it most certainly is not.”

(Eventually, someone from the back comes down. He’s not the store manager, but he tells me the store manager is busy and has sent him instead. He helps Customer #1 with his issue. Then, seeing that he’s a longlife manager, I ask him if he’ll help Customer #2 find that product she’s after. He does so, by looking it up on the very computer my supervisor refused to use. I shifted onto a bulk register after that. That was more than enough service desk for one day.)

Should Stop Donating Your Advice

, , , , | Right | September 29, 2017

(We are in the building next to a [Major Supermarket Chain] in a small, affluent, seaside town. The supermarket is undergoing renovations which have blocked off the footpath to the other end of town. Our shop has a back door, which means that walking through our shop is now the quickest way to get to the supermarket. My manager has decided to make use of the extra foot-traffic, and has put signs up asking for donations to an oceanic charity.)

Customer: “You should start charging a toll for people who walk through here!”

Me: “Well, we actually have a donation tin for the Dolphin institute, like the big sign says…”

Customer: *expression drops*

(This happens every shift, multiple times. They’ll exit without saying another word to me.)

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