Trying To Make A Change Is Cents-less

, , , , , , | Right | October 10, 2019

(In Australia, we have 5-, 10-, 20-, and 50-cent coins, as well as $1 and $2 coins. It’s worth noting that 10 cent and $1 coins are roughly the same size, while $2 coins are noticeably smaller and 20 cent coins are noticeably larger. Cent coins are silver, while dollar coins are gold. A customer is paying for her groceries. She has handed me her cash and starts fishing around in her coin purse for the remaining 40 cents.)

Customer: “Hang on; I’ll give you the 40 cents.”

(She hands me two $1 coins and a $2 coin.)

Me: “Sorry, this is too much. I just need the $1. You can keep the rest.”

Customer: “I thought it was 40 cents.”

Me: “That’s right.”

Customer: “Then what’s the problem? That’s 40 cents.”

Me: “No, it’s $4.”

Customer: “I don’t understand. I’ve given you two 10-cent coins and a 20-cent coin. That equals 40 cents.”

Me: “No, you’ve given me two $1 coins and one $2 coin. That equals $4.”

Customer: “I don’t understand what you’re trying to tell me. That’s 40 cents, isn’t it?”

Me: “I’m sorry, but it’s not. Here, take these.”

(I hand her back the $2 coin and one of the $1 coins. She reluctantly takes them.)

Customer: “Okay, but I still don’t understand. This is wrong.”

(I put the money in the machine and handed her her receipt. She took it, grabbed her shopping, and slowly walked away, musing over the two coins still in her hand, clearly still not understanding.)

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Going To School Makes Things Extra Confusing

, , , , , | Learning | October 4, 2019

This occurred when I was five and starting my first day of primary school. For a bit of background, my single mother had just moved to Melbourne with me and my older brother after living in a few semi-rural towns. As a result, I was pretty independent due to being allowed to explore all throughout the day (with boundaries and rules). This was the first time I had lived in a capital city. Additionally, the last town we were in had a wonderful kindergarten that was very similar to a classroom setting, so I was already pretty familiar with what school would entail.

My mother drove into the school parking lot where we could see, up a hill, all the parents and kids in a waiting area in front of the classroom; the school had individual buildings for classrooms instead of one large building. Knowing what I’m like and what I was used to, she pointed to it and said that was where I needed to go. She didn’t even pull into a parking spot; I just hopped out of the car, grabbed my bag, said bye, and went up there.

I remember standing around, seeing all these crying parents and children, and not getting what the big fuss was all about. I was more confused about why we were all just standing around and not getting started, and why all the parents were around. I don’t recall any parents approaching me, but I wonder what they thought seeing this one girl on her own looking bored while they’re trying to ready their children.

After a while, I turned my head and was incredibly surprised to see my mum standing there! I was so shocked and said, “What are you doing here?!” and she, apparently not quite getting what the big fuss what about, either, said, “Well, I saw all the other parents up here and thought I should come up here, as well.”

And while I still didn’t get what the big deal was, I was happy I got to spend a bit more time with my mum before school started. When I brought this up to her recently in my mid-20s, she said she forgot she even came up and thought she just dropped me off until I reminded her.

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The Mother Of All Bad Customers, Part 2

, , , , , , | Right | September 27, 2019

(My mum and I are heading out of a large shopping centre when we walk past a small store that specialises in vacuum and steam cleaners. Something in the display window appears to catch her eye and she excitedly scuttles in. I trudge in after her, slightly confused, as my mum isn’t usually an impulse buyer and as far as I’d known she had no plans of purchasing any sort of vacuum or mop. She quickly catches the attention of the only employee working the shop floor: a young, eager fellow who seems to be in his twenties:)

Mum: “Excuse me. I’m interested in this vacuum here; how does it work?”

Employee: “Ah, this is a great choice and you would save a lot with the sale we have on today. This is an all-in-one cleaner; it has a vacuum function and it can also steam clean…”

(He goes into a short spiel about the product’s specifications.)

Mum: “How wonderful! Could you show me how it works?”

(The employee then takes the display product, plugs it in, and starts steam cleaning the floor in front of her. My mum asks a lot of questions, and the employee dutifully shows her how to use all the toggles and explains everything to her in detail.)

Mum: *eagerly* “That’s amazing. Yes, I’m very interested in purchasing it. Could you please show me how to assemble a new one?”

Employee: *after a slight hesitation* “Ah… Of course, ma’am. One moment.”

(He grabs a box off the shelf, opens it, takes out all the pieces, and shows her how everything is put together. It’s clear he is expecting to make a big sale, and from the way he is using his best salesperson tactics, he probably also earns a commission.)

Mum: “Ah, I see, I see. Thank you so much!”

Employee: “No problem, ma’am.” *takes everything apart and packs it back into the box* “Shall I go ring it up?”

(My mum, who up until this point has been nothing short of enthusiastic, suddenly seems no longer interested in making a purchase.)

Mum: *waving her hand dismissively* “Oh… Oh, no, that’s fine. Maybe tomorrow.”

(I am almost as surprised by this sudden change in demeanor as the poor employee is; he cannot hide his shock.)

Employee: “But… ma’am, today is the last day of the sale.” *points to the sale sign which proves his word* “If you come back tomorrow, it’ll go back up to [amount]!” 

Mum: *smiling politely, but already heading out the door* “Oh, that’s fine. Some other time maybe.”

(I know that if my mum wants something, she can NEVER resist a sale, so I am utterly confused myself. I shoot the employee an apologetic smile and follow my mum out of the shop. We continue our way out of the shopping centre.)

Me: “What the h*** was that all about? Weren’t you interested in that vacuum cleaner? If you come back some other time, the price will go up, like that guy said. Why didn’t you buy it?”

Mum: *smirking* “Oh, I already have one.”

Me: “What?”

Mum: “That vacuum cleaner!” *practically giggling* “I just got one as a gift yesterday from a friend, but I didn’t know how to use it. I didn’t want to have to look at the instructions. Now I know!” *giggles some more* 

Me: *shocked* “But… he opened a new box for you and everything!”

Mum: “I know! I got a free demonstration!” *laughing her head off*

Me: *speechless*

(I always felt bad for that employee, who wasted at least twenty minutes of his time on my mum on the expectation that he was going to make a big sale. My mum never did see anything wrong with getting the poor man’s hopes up.)

Related:
The Mother Of All Bad Customers

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Unfiltered Story #168388

, , , | Unfiltered | September 26, 2019

Me: Good morning, thank you for call my * what can I do for you today?

Customer: I need to be added back onto my parent’s policy

Me: Certainly, Are you still in school?

Customer: No

Me: Ok and how old are you?

Customer:25

Me: I’m sorry, but once you turn 25 you are not longer able to remain on you r parent’s policy.

Customer: That’s Bull *! I want to go back on my parent’s policy.

Me: I sorry but Australian Law says once you turn 25 you need to purchase you own private health cover.

Customer: Well fine then I wan to cancel the policy.

Me: Sir, only the policy holder can cancel a policy.

Customer (more frustrated): No, no, no you need to cancel my policy right now.

Me: I am afraid it’s not your policy to close

Unfiltered Story #168374

, , | Unfiltered | September 26, 2019

My nine year old son and I were shopping, after being given a sample of (popular brand cereal) by a (sample worker) we decide to buy the product. I asked my son to go to the cereal isle and collect the product, while I kept shopping. A few moment later he returns looking very upset.
Me. What’s wrong?
Son: I got the last packet of (sampled cereal) but as I walked away a lady came up and snatched it out of my hands.
Me: How rude, that’s very bad of them.
(Now teary) Son: I asked them to give it back, but the lady just said ‘it’s mine now’ and walked away.

I hugged my son, and suggested we go and see if the (sample worker) had any of the (popular cereal) at his stand. Thankfully he did.