This Should Be Cimple

, , , , | | Right | August 19, 2019

(An older, Asian-American woman approaches me. She speaks with a thick accent.)

Customer: “Excuse me. Could you help me?”

Me: “Of course. What are you looking for?”

Customer: “Cimin.”

Me: “Sorry, what?”

Customer: “Cimin?”

Me: “Cinnamon?”

Customer: “Yes…”

Me: “Okay, we have a small grocery area, so we could go check…Let me show you.”

(I lead her there.)

Customer: *looks bewildered at the spices* “No… Cimin!” *gestures to floor*

Me: “Oh, do you mean cement?”

Customer: *smiling* “Yes!”

Me: “That will be right over here! I’m sorry for the misunderstanding!”

(I then showed her what we had and helped her find the right crack filler, which was what she was looking for.)

Customer: “Oh, thank you! You’re so helpful!… I’m so glad God made you!”

Be Glad You Didn’t Send Him Out For A Flux Capacitor

, , , , , , | | Working | August 12, 2019

(Some painters are painting our house inside and outside, so they are there for some weeks. The boss is constantly pranking his employees. At one time, he sends a young employee to get a skirting-board ladder. The boy gets in his car and leaves. Four hours later, he still hasn’t returned and the boss calls him on his phone.)

Boss: “Where the h*** are you? “

(Inaudible answer from the boy.)

Boss: “You are at home playing video games? Come back now!”

(The boy returns and the boss starts chewing him out.)

Boy: “I knew skirting-board ladders do not exist. So, I just had a relaxed time wondering how long it would take you to realise that your prank wasn’t all that good. Now, do you want me to get some striped paint, double-sided masking tape, brushes made of mink, or a square paint roller? I can go look for them…”

(All the other painters laughed and the boss look very embarrassed. To be fair, the boss did pay the boy for the four hours he was at home playing video games, but he also cut back on his pranks.)

Paving With Honesty

, , , , | | Right | August 12, 2019

(A customer in her late 30s or early 40s walks up to the customer service desk and waits in a line of about ten irate customers. I am the only person at the counter. After I am yelled at by all these customers, the lady finally gets her turn.)

Me: “Good afternoon, what can I do for you today?”

Customer: “Hello, sir! I came in yesterday and went through your garden center. I bought a bunch of plants and some plastic sidewalk pavers. However, the cashier forgot to charge me for them. I came back today to pay for one and return the other that I do not need. Is that all right?”

Me: *speechless* “Umm, yeah, sure!”

(She goes to the garden center and brings me back a large, about $50 plastic paver, and pays for it. She then hands me a smaller plastic paver and leaves both on my desk.)

Me: *stunned* “Thank you for your honesty. Have the best possible day!”

Coworker: “Oh, my God! You are the awesomest person I have ever met!”

(My manager stopped her on her way out and gave her a gift card for her honesty! It made my day, week, month, and year so much better and renewed my faith in customers!)

They Got A Score Of Less Than Ten

, , , , , | | Right | August 7, 2019

(I work at a homeware store and our policy is that we do not refund for a change of mind; however, the customer may exchange for another item. We also offer store credit, where we put their amount onto a gift card exclusive to our store; however, we can only do this if the value is over $10. A lady comes up to the counter with two items and a receipt, clearly indicating some form of a return.)

Me: “Hi! How can I help you today?”

Customer: “I just want to return these; I don’t have any use for them.”

(I make sure the items are still in their original packaging and haven’t been used, and I also check the receipt for their prices.)

Me: “Yup, everything seems fine, and it comes to a total of $6.00! Were you planning on doing any shopping today?”

Customer: “No, I’ll just take the amount back onto my card.”

Me: “I’m sorry, but we actually don’t do refunds for a change of mind, and the items are less than $10, so—”

Customer:What? Where does it say this? No one has ever told me this!”

Me: *points to the large, white sign taped to the counter, then to her receipt* “It’s right there on the counter and also written on your receipt. We’ve always had this policy.”

Customer: “You can’t do this! I know my rights as a customer! I have a right to a refund!”

Me: “We’re not required to give refunds. We do usually offer store credit, but because the amount is less than—”

Customer: “Fine! I’ll just take store credit, then.”

Me: *trying to keep my cool* “Unfortunately, we can only process store credit for a value over $10. Your total is less than that, so I cannot give it to you in this case.”

Customer: *clearly frustrated* “WHY?”

Me: “The amount goes onto one of our gift cards, and they can only be validated with a value over $10.”

Customer: “This is ridiculous! You can’t just force people to spend their money like this! I demand you give me a refund!”

(My supervisor overhears this conversation and comes over.)

Supervisor: “What’s the problem?”

Customer: “You’re refusing me a refund! This is absurd! It’s only $6.00! If you’re not going to give me credit, I don’t see the point of buying something right away if I’m not going to have a use for it!”

Supervisor: *rolls her eyes at me, knowing I’ve already explained everything to the lady* “Yeah, it’s fine; just give her the refund.”

(I sigh and go and get the paperwork. I spend several minutes filling out all the details, have her sign it, and then go to process the refund.)

Me: “Okay, so that’s $6.00 back onto your card. Just tap it when you’re ready, and it will just ask for your PIN.”

(The lady presses the card to the machine and then places it back in her purse and stands there quietly for a few moments, waiting.)

Me: “So, it’s just going to need your PIN.”

Customer: “What? Why? It’s a refund!”

Me: “Yes, but the system cannot process the refund without a PIN.”

Customer: “But… but I don’t remember my PIN!”

Me: “There’s no way to do the refund without it.”

Customer: “Are you sure?”

(I nod coolly, because I know that if I speak it will come out as a scream.)

Customer: “Okay, maybe I’ll just have a look around and see if I can find anything.” *walks away*

Me: “…”

Coworker: “Un-f******-believable.”

(She came back an hour later with a trolley’s worth of items that added up to $110 after taking out the original $6.00 refund value. The moment she left, I went into the back room and screamed while my supervisor laughed her head off. It’s a good thing it wasn’t a busy day that day.)

Unfiltered Story #159982

, , | | Unfiltered | August 5, 2019

It was early morning and it was just me and the store manger. I was the current and only cashier. BTW, I’m male and a senior. Young gentleman comes in and buys about three 5-gal buckets of driveway sealer. I engage him in conversation and advise or suggest how to make the job easier since I’ve done it for many years. Seems interested and astute. Times comes to pay for merchandise. Cost is about $70.00. He decided to pay by credit card. We have swipe your own so that we cannot be accused of copying numbers or stealing cards. His card swipes do not work 3x’s in a row. I offer to do it for him. Now it’s a common practice for a clerk to take a card and “clean” it by wiping the card on one’s slacks then swiping it. Without hesitation I take his card and wipe it against my fresh and clean pants. He goes ballistic! Accuses me of corrupting his new card, which it was obviously not and ruining his credit! But the transaction goes through. He continues to bitch at about me. My manager helps him carry items to his car. When he turns my manager tells me the guy was ready to kill me. He told him he had better be kidding.