Unfiltered Story #190942

, , | Unfiltered | March 28, 2020

(We have a lot of customers that don’t understand the “self” part of self-checkout. This particular woman is in her seventies at least, gray hair, nicely dressed, and appears dignified until…)

Woman: *wanders up to self-checkout, looks around, spots me, and declares in her best whining-toddler imitation* But I don’t WANNA do it MYSELF! *stomps, flails*

(And no, she didn’t appear to have any Alzheimer’s or other issues as I talked to her while using the self-checkout machine for her.)

She Has A Earing Problem

, , | Right | March 26, 2020

(I work with five other people as a cashier at a large furniture store, and one of the responsibilities is to answer the phones. One afternoon, my coworker picks up a call.)

Coworker: “Thank you for calling [Furniture Store]. This is [Coworker]; how may I help you?”

Caller: “Yes, I’m wondering why you haven’t called me yet.”

Coworker: “I’m sorry, do you have an order with us? May I have your phone number, so I can look it up?”

Caller: “No, I don’t have an order. I was in your store a month ago and lost an earring, and I’m wondering why you haven’t called to tell me you found it.”

Coworker: “Okay. Did you come to the front counter after you lost it, so we could take down your information?”

Caller: “You should have known to call me! Haven’t you found it yet? What is wrong with you people?! Don’t you clean your store?”

(Our store is pretty big, about the size of a regular grocery store. Finding a needle in a haystack is a gross understatement.)

Coworker: “I apologize, ma’am, but no one has turned in any jewelry. I’m also not sure how we would have contacted you without your information, had it turned up.”

Caller: “I bet you kept it for yourself. It was worth hundreds of dollars. This is unbelievable.”

Coworker: “I assure you, ma’am, we have not found any earrings. I am sorry. I can still take down your information if you’d—”

Caller: *click*

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The Roof, The Roof, The Roof Is On Fire

, , , , , , | Right | March 12, 2020

(My dad owns a construction company. This week we have had a heatwave with temperatures feeling like 40 degrees with humidity. Yesterday, we also had severe thunderstorms with a chance of a tornado. My dad gets this call:)

Customer: *freaking out* “Where are the roofers?! They were supposed to be here today!”

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There Is No Silver Lining, Or Tape, To This Story

, , , , | Right | March 10, 2020

(I work in the paint department. A lot of tape in our store is located in my department, but only a small selection of colored duct tapes are here. The majority of duct tape is in the plumbing department. A customer approaches my supervisor and me, already looking harried.)

Me: “How’s it going today?”

Customer: “I’m looking for tape. But not masking tape. I need silver tape.”

Supervisor: “Oh, the silver tape is all in the back of plumbing.”

Me: “In aisle thirty-four.”

Customer: *frowning* “Where is that?”

Supervisor: “Head one aisle over to aisle twelve, then straight to the back from there.”

(The customer walks off, grumbling something about not knowing what to do before finally heading down aisle twelve. I think nothing of it, figuring she was just in a mood for some reason. My supervisor’s shift ends about five minutes later, and fifteen minutes after that, the same customer shows back up with another associate)

Customer: *walking over to our small display of multicolored duct tape and waving for my attention* “Hello? Hello?! It’s right here!”

(I know for a fact that we have no silver tape in that display. Sure enough, there is none.)

Me: “Oh, but I thought you were looking for silver tape?”

Customer: “Your friend sent me all the way to the back of the store and it’s right here!”

Me: “But… you said you wanted silver tape, and there is no silver tape there. All the silver tape is in the back of plumbing.”

Customer: “It’s right here! No one in this store knows what they’re doing!”

(The customer proceeded to take a roll of tape and walk away. The roll of tape that she took was white, and could not in any way, shape, or form be mistaken for silver. I guess I should have just known that’s what she meant?)

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The Fall Of The First Order

, , , , | Working | March 3, 2020

(I go to a large home improvement store late at night to return a door handle that wasn’t the right size. The cashier in the returns section processes it quickly and as she is handing me my receipt I ask if she can check if the replacement I’ve ordered is in.)

Cashier: “Did you get an email saying it arrived?”

Me: “No, but I got an email a while ago saying it shipped.”

Cashier: *dismissively, as she walks away* “That means it isn’t here yet.”

(I don’t move and watch her put away the return and go to another computer and chat with some coworkers for a minute. She then grabs something and starts to just walk away.)

Me: “Excuse me? Would you mind just looking it up on the computer in case it came in but didn’t register yet? I’d rather not have to make a second trip if I don’t have to.”

(The cashier rolls her eyes and walks over to a computer. She logs in, I give her the order number, and lo and behold, it’s there.)

Cashier: “Oh. It must’ve just gotten here. Type this number into the locker outside and you can take it out.”

(She hands me the paper with the number and spins around to walk away.)

Me: “Thanks.”

(The cashier just walked away. No “You’re welcome.” No “Sorry for making you feel like an idiot for asking a basic question.” Oh, well.)

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