Unfiltered Story #116522

, , | Unfiltered | July 20, 2018

A man comes into the store with his two children, a girl of about five and a boy around two. As he’s paying for their candy, the boy comes around the register so that he can see me (since he can’t see over the counter).

Boy: “I stinky!”
He pronounces it “sting”-y, but I can smell his diaper from where I’m standing, so it’s not hard to figure out what he means.
Me: *laughing* “You’re stinky?”
Boy: *proudly* “I pooing!”

Do You Want Songs? Because This Is How You Get Songs

, , , , , , , | Right | July 18, 2018

(A group of three teens — a boy and two girls — come into the store. The girls are singing, much to the boy’s annoyance.)

Girls: *singing* “Hiiighway to the danger zone!”

Boy: “No! Stop it!”

Girls & Me: *singing* “Riiide into the danger zooone!”

Girl #1: “See?! She gets it!”

(The boy makes frustrated noises as they browse the store.)

Me: *stage whisper* “Lana! Lanaaa… Danger zone!”

Girl #2: *pointing at me* “I like this one. This one’s cool.”

Not Supporting Customer Support

, , , , , | Working | July 8, 2018

(I am on a family vacation to New Orleans. My parents buy tickets for a rock concert, and we go to the venue, only to come across the most unhelpful staff I’ve ever seen.)

Dad: “Where are we supposed to meet for the show?”

Security: “Over there.” *points to an area near the entrance of the venue* “May I see your tickets?”

(My dad shows him the email on his phone, and I can already tell from the guard’s reaction that we’re in for a rough experience.)

Security: “These aren’t tickets. There’s no barcode on these. You’ll have to go to the ticket office and have them try and print them for you.”

(While my dad and mom are visibly annoyed, we decide to go to the ticket office, anyway. In front of us is a man whose tone and annoyance only exacerbates my fear that we aren’t going to get much help. I don’t recall the conversation, but the man proceeds to leave with a very angry look on his face. Then it’s our turn.)

Dad: “We have tickets here, but the security guard said we can’t use them?”

(The worker looks at the email on my dad’s phone, and her confused look doesn’t really quell my fears.)

Worker: “We don’t support this company.”

Dad: “But we bought them!”

Worker: “Let me get my manager.”

(The workers calls over her manager who is waiting in the back, and she also has the same confused look.)

Manager: “We don’t support this company.”

Mom: *interjects and raising her voice* “What are you talking about?!”

Manager: “We only support [Company # 1] and [Company #2]. Not [Company #3]. I’ve never heard of [Company #3] in my life, and I don’t recognize this logo.”

Mom: “But it was on your site!”

Manager: “That may be, but we don’t support this company. There’s no barcode on this, either, so even if we did support it, we couldn’t print it, anyway.”

Me: “So, what do you recommend we do?”

Manager: “Take it up with the owners. I’m not at fault if you bought from a company that we don’t support.”

Mom: *begins to pretty much yell* “WELL, WHY DOESN’T THE F****** WEBSITE SPECIFY ANYTHING ABOUT COMPANIES THAT YOU SUPPORT OR DON’T SUPPORT?!”

Manager: “That’s not my problem. I didn’t design the website.”

Mom: *still yelling* “THIS IS THEFT, I TELL YOU! WHY DO YOU EVEN ALLOW COMPANIES YOU DON’T SUPPORT TO BE ON THE WEBSITE, ANYWAY?! CHECK THE SITE!”

Manager: “Again. Not my problem. You failed to read the policy.”

(We begin to walk away, but the manager interjects once again.)

Manager: “Take it up with the owners. It’s not my problem if people can’t comprehend basic instructions.”

Mom: “WHAT PART OF ‘IT’S NOT ON THE WEBSITE’ DO YOU NOT UNDERSTAND?! THIS IS F****** THEFT, I TELL YOU! WHY WOULD YOU NOT BOTHER TO FILTER OUT THE ILLEGAL COMPANIES ON YOUR OWN SITE?! YOU MADE IT! THE POLICY ISN’T EVEN IN THE MOST CONVENIENT SPOT, EVEN IF IT’S THERE!”

Me: “Mom, stop, stop, stop. It’s not worth it anymore. I don’t care who’s at fault, so long as we get the h*** away from this place.”

(We ended up bailing, and my mom called our bank to dispute the charges. What baffles me the most is that the website had no indication of this policy of ticket companies that they supported, nor did they make any attempt to check the site to verify our claims. In the end, I ended up writing a negative review on the website and got an apology from the owner.)

You’re Too H2-Slow For Their Standards

, , , | Right | July 6, 2018

(I work in a pool supply store. Like every business, our hours are posted at the entrance of the store. We are scheduled to be at work 15 minutes before open, as our only pre-opening tasks are to counter the registers and check email. It is currently 17 minutes before open as I pull into the parking lot and walk up to unlock and enter my store. A customer in the parking lot starts walking beside me to the door.)

Customer: “Can you test this water for me?”

Me: “I can once I’m set up. Should be about ten minutes.”

Customer: “I need it done now; I have things to do today! Do you know how much money I spend here? I guess I’m going to your competitor, since you obviously don’t want to help me.”

(I let him walk off without saying a word, knowing full well he’ll be back because all of our competitors are currently closed. Sure enough, he comes back about twenty minutes after we open. My assistant begins testing his pool water.)

Customer: “Let me ask you something. If you owned this store, would you still have treated me like you did earlier?”

Me: “Yes, sir. I have to set up the store in order to be able to assist customers.”

Customer: “Bulls***. You just didn’t want to be bothered. You were too busy drinking your coffee.”

My Assistant: “Sir, we have to put money in the registers before we can open.”

Customer: “You don’t have to count money in order to test my pool water! I spend a ton of money here. Do you think I’m going to rob you?!”

Me: *instead of continuing this pointless exchange, I hand him my business card* “Sir, here is my card, with our corporate number on the back, if you wish to complain further.”

Customer: “I don’t need that. They probably don’t care any more than you do. You need to learn how to run a business. I just don’t understand the youth of today. You’re all lazy!”

Me: “Okay.”

(I remained quiet from there on and let my assistant finish the sample test. The guy left without purchasing anything, mumbling under his breath about my “poor” service. The two customers in line behind him started laughing at him as soon as he left the store. One of those customers was a regular, and he later brought us donuts as a “little something for having to deal with jerks like that.”)

Cutting This Call Short

, , , , , , , | Related | June 27, 2018

(My two-year-old’s hair has gotten a bit long, so I decide to trim it. I have him sitting on my lap, and just as I start to trim his hair, my phone goes off. It’s a Skype call, and he knows that my phone only makes that particular sound when his dad is calling, so he excitedly bounces right as I close the scissors. I sigh as I answer the video call and give my son the phone.)

Son: “Dada! Hi!”

Husband: “Hey there, son!”

(My son starts jabbering away at my husband, then suddenly he reaches up and grabs the back of his head and his eyes go wide.)

Son: *patting the back of his head* “Oh, gosh! Oh, gosh!”

Husband: *to me* “What’s wrong? Why’s he grabbing his head like that?”

Me: “Well, he moved right as I went to trim his hair, and I wound up cutting it way shorter than I meant to. He just realized how much hair I chopped off back there.”

Husband: *laughs* “Did she gap your hair, buddy?”

Son: *nods* “Yeah!” *pats back of his head again then looks at me* “Gosh!”

Me: *rolls eyes* “Well, sir, when you finish your conversation with Dada, I will get the clippers out and cut your hair so that it’s all short.”

(My son sits quietly a moment as if he’s contemplating what I’ve said, then nods.)

Son: “You do it.”

Husband: *laughs* “I wonder how well that’s going to go over?”

(For the rest of the twenty minute call, he occasionally reached up to touch the back of his head and say, “Oh, gosh!” When we had finished the call, my son sat completely still for most of his hair cut. The only time he moved was to occasionally wipe the hair off his face and the back of his neck before I could do it. I am so glad he didn’t cry or throw a fit like some children his age do.)

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