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A collection of client horror stories from designers and freelancers on CFH.

It’s Not A Bug, It’s A Feature!

, , , | Right | October 15, 2023

I was designing a website for a client. The following occurred past the revision stage and just prior to the site going live. 

Client: “I found a lot of bugs on my site! I created a spreadsheet with the bugs I’ve found so far.”

The client sent over an Excel sheet. 

Me: “Um… these aren’t bugs. These are changes that you want to make to the design — changes that you didn’t make, mention, or specify during the design and development stage.”

Client: “I don’t care! These are bugs! If it’s something that I don’t want, it’s a problem! And ‘bug’ is just another word for ‘problem’! FIX IT!

“Facilitating Communication” Only Works When Both Halves LISTEN

, , , , | Right | October 13, 2023

I am rendering still images for a publicity company and am working with a representative from the company to help (ha!) facilitate communication. I send her an email.

Me: “I have rendered all the images you requested and saved them into one .psd, and I also included a folder with the raw .tiffs should you want to make any changes yourself.”

A few minutes later…

Client: “Hey, yeah, um, all of these files are .tiffs, and I requested Photoshop documents… Could you do that for me?”

Me: “They already are in a PSD, named ‘All_images.psd’.”

Client: “Yes, but I checked the folder called ‘raw’ and they’re all .tiffs. I can’t use these because I don’t know what they are. Just please provide me with Photoshop documents.”

Me: “Have you checked the ‘All_images.psd’?”

Client: “Yes, but I just need Photoshop documents for all those .tiffs instead.”

I save each PSD individually to correspond with each .tiff and email her again, letting her know that they are there.

Client: “Oh, ‘PSD’ stands for ‘Photoshop document’! Wow, I never knew that! Ha, you learn something new every day, eh? Now, if you could just compile all of these images into one Photoshop document, we should be good to go!”

Picky About The Pixels

, , , | Right | October 12, 2023

Client: “Something is off. This box — can you move it left a little?”

I nudge the layer one pixel left.

Client: “A bit more.”

I nudge it one more pixel left.

Client: “Back one.”

I oblige him, and then a long silence passes. 

Client: “Move it right one pixel.”

Me: “Okay.”

Client: “Perfect.”

Not Exactly A Font Of Helpful Information

, , , | Right | October 11, 2023

Client: “We would like you to update our logo for us. It’s just text right now, and we’re hoping you could do something more with it.”

I review the current logo, which consists only of the client’s company name in Algerian font.

Me: “Yes, the font you are using is a bit outdated.”

Client: “Well, we want to keep that font. We were hoping you could modernize it.”

Me: “The font, the logo, or the font and the logo?”

Client: “Yes, and the same font.”

Time For A New Prescription, Or…?

, , , , | Right | October 10, 2023

I put together an Excel template for a client to record project details. It’s a template I’ve used a lot in the past. My new client calls me.

Client: “This form, it doesn’t work. I can’t use it. It’s fuzzy at the bottom.”

Me: “Fuzzy? At the bottom? How so? Do you mean it’s… I have no idea what that might be.”

Client: “Fuzzy! I can’t read the text at the bottom; it’s fine at the top, but when you get down to the bottom, it’s fuzzy. You need to change it so I can read it.”

Me: “Um…”

There’s a pause.

Client: “Oh… Oh, forget it. I have my bifocals on.”