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A collection of client horror stories from designers and freelancers on CFH.

Laptop Flop, Part 32

, , , | Friendly | December 8, 2021

I am currently studying to become an IT Specialist and have become the go-to guy for my girlfriend’s friends and family with anything tech or computer-related.

Her father asks me to make his laptop “go faster”. The laptop was quite old and loaded with bloatware so I decided that it would be best to swap the HDD for an SSD and re-install the operating system along with the most important to him applications – all free of charge.

Before I start, I inform him of my plan.

Me: “What do you want to keep?”

I ask this a few times.

Girlfriend’s Father: “I just want my documents, photos, and music files, I don’t need anything else.”

I proceed with my plan and before I can get started, I already encounter a problem: he has forgotten the Windows login details, including his password. After scratching my head for a couple of hours and managing to successfully guess the password, I am able to log in and make a backup of all the files.

I then swap the hard drive (with a spare SSD that I had which I also didn’t charge him for), re-install the operating system, run all the updates and install a couple of basic apps such as Chrome and a media player.

I then copy all the backed-up files onto the laptop and even take some time to sort through some of the files to remove duplicates and the like; he has 60GB of music, half of which are duplicates.

I was happy with the end result, the laptop is running much faster, is not making a loud noise, and does not have tons of apps running at startup. Satisfied with my work I give the laptop to my girlfriend to give back to him, thinking that I will get at least a pat on the back or a thank you.

 The next day I get a phone call:

Girlfriend’s Father: “What have you done to my laptop?! Where is all of my music?! Where is the Amazon Music App?! Where is Thunderbird?!”

Me: “Hi, I have kept all of your music, documents, and photos as you requested, they are saved in the respective folders.”

Girlfriend’s Father: “But where are my apps?! Where are all my desktop icons!? I had Windows Music Player on my desktop and now it’s not there!?”

Me: “Do you remember our conversations where I asked you more than once if there were any apps or anything else that you wanted to keep, otherwise it would be deleted?”

Girlfriend’s Father: “Yes, but that’s not what I meant! I just wanted my music, my documents, and my photos and now I don’t have Windows Music Player and all of my Amazon music is gone!”

Me: “Windows Music Player is still there, as it comes pre-installed with Windows and I will be happy to re-install Amazon Music and any other apps.”

He calms down and agrees. After meeting with him and installing Amazon Music and Thunderbird we encounter a familiar problem: he has forgotten his login details.

 After explaining to him that there’s not much I can do unless he remembers his e-mail address, he gets annoyed and demands that I put everything back to the way it was.

 Already frustrated at the situation and the wasted time I swap the drive back and gave him back his laptop. Shortly after I broke up with my girlfriend. Just over a year later, I received a message from him asking if I still remember the password to his laptop…

Related:

Laptop Flop, Part 31
Laptop Flop, Part 30
Laptop Flop, Part 29
Laptop Flop, Part 28
Laptop Flop, Part 27

Thanks For Your Two Cents

, , , | Working | November 30, 2021

I work at a bakery in a thrift store. The owner, a multi-millionaire, comes in one day.

Owner: “Go into the employee breakroom and unscrew the lightbulb in the employee fridge. It will save me money!”

Really Should Have Checked

, , , | Right | November 29, 2021

Client: “It has been nine weeks and I haven’t received anything from you. Nothing! Where is the work I hired you to do?”

Me: “Your deposit invoice has been sitting unpaid for nine weeks. It’s in the contract that I don’t send anything until the deposit is paid.”

Client: “Oh, I saw that and just mailed you a check.”

Me: “I never gave you my mailing address.”

Client: “Oh, I just sent it to the guy at your office who did it last time.”

Me: “I’m a freelancer. I work for myself. I think you mailed my check to my competitor.”

Client: “Well, they cashed it!”

Do You Know How Trees Work?

, , , | Right | November 28, 2021

Me: “Your trees are all trimmed. I just need to pick up the branches, and I wanted to get your approval.”

Client: “I don’t like it! Put them back!”

Don’t Worry, We Had To Google “Ondes Martenot” Too

, , , | Right | November 27, 2021

I’m a session musician specializing in rare instruments, so yes, my fees are quite high because I have to pay back these instruments and I’m kind of alone in my field. Some guy tried to get a discount the worst way I’ve ever seen.

Client: “Hi, can you play The Fairy’s Dream bass, oboe, and ondes Martenot parts?”

Me: “Well, I don’t know this piece. Who wrote it? Do you have a link where I could see the sheets or at least hear the parts?”

Client: “What?! Don’t you know who I am?! I wrote this piece! Sorry, but I don’t like to work with people not knowing me or my music… or at least not for your prices. Maybe if you gave me a discount…”

My answer to that was saying “lol” and blocking him.