Client: “I’ve worked with web designers before. I used to work at a large firm and was in charge of helping with the website there. I will be able to help you a lot. Here are a few images that we’d like to use on the site.”
Me: “These are pretty low quality, but for how big they’ll be on the site, I could make it work. Are these your only copies?”
Client: “Oh, I have some larger files! How would you like me to send them to you?”
Me: “You could zip them into a single archive file, upload that to [fileshare of choice], and send me a link, or you could put them in the [cloud storage] box we’ve been using. Or you could FTP them into the site’s ‘img’ folder for me. Let me know what you decide.”
Client: “You lost me at ‘zip’. Here’s the first image.”
With forty-plus emails arriving (and more with each passing second), each featuring 20MB-plus attachments, I’m typing this story in frustration.