Mother’s Day is our busiest day of the year. A customer calls the evening before.
Caller: “I want a table for eight.”
Me: “I’m sorry, sir, but that is Mother’s Day and we’re fully booked.”
Caller: “No, you don’t understand. I want a table for eight tomorrow. Make it happen.”
Me: “I’m sorry, sir, but we have no availability. That is impossible.”
Caller: “Are you stupid?! Get me a table or get me a manager!”
Me: “I am intelligent enough to know that we do not have any tables available at all tomorrow, sir.”
Caller: “Manager! Now!”
At first, I don’t want to pass the phone over, as my manager isn’t the friendliest guy to work with and he’s very busy in the middle of our dinner shift. He notices I am still on this phone call, though, so he comes up.
Manager: “Why have you been on the phone for so long?”
I’m like, “F*** it, this customer isn’t going to listen to me anyway,” and give the phone to my manager.
Manager: “How can I help?”
He listens for about fifteen seconds.
Manager: “So you’re tying up my hostess in the middle of dinner even though she’s already told you nicely that we can’t fit you and your g**d*** family in the night before our busiest day of the year? F*** you, buddy!”
And he hung up the phone!
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