The Road Of Human Kindness

, , , , | | Hopeless | June 18, 2019

My family and I are traveling by car to my youngest sister’s college graduation ceremony. We are in two cars driving caravan style, so we will arrive at the same time. We are about halfway into the hour-and-a-half drive when my mom is merging onto the highway and her car just… stops working. Completely. All the icons on the dashboard flash and we start slowing down spontaneously.

We pull over and try to figure out what’s going on. We can’t find anything wrong with the car except that it won’t start. So, we all pile into my oldest sister’s car. There are seven of us in a five-seater car, and someone is sitting the trunk, but we don’t care; we are getting to this graduation ceremony! My sister starts her car and… the engine won’t turn over. What are the odds that both cars would have problems at the same time?!

We call our insurance and ask for roadside assistance for my sister’s car, hoping we can still make it to the ceremony on time. The roadside assistance says it will be at least an hour before they can get to us, which would be after the graduation is supposed to start. We call a friend from the area and ask if she can come and give my sister’s car a jump — we suspect the battery is dead — so we can maybe get to the ceremony on time. Our friend says she will come as soon as she can.

Then, we call for a tow truck for my mom’s car to take it to the mechanic. Again, it will be an hour before we can get any help. My dad begs the customer service agent to do what she can to get someone here faster so we can still get to the graduation ceremony.

Ten minutes later, a cop pulls over and talks to us, making sure everything is all right. He offers to look at my mom’s car to see if there is anything he can do. The cop doesn’t have the right tools to help us, and after making sure we have help coming, leaves.

Not five minutes later, the tow truck and our friend arrive at the same time! The tow truck driver offers to jump my sister’s car even though he was only supposed to tow my mom’s car. A few of us get into our friend’s car and we finally get on the road to the graduation ceremony! We arrive only a few minutes before it starts; we made it just in time.

If it weren’t for such kind people, like the cop, the customer service agent with roadside assistance, the tow truck driver, and our friend, I would never have gotten to see my sister graduate college, and I am so grateful for the help we received.

Unfiltered Story #155101

, , , | | Unfiltered | June 18, 2019

(I work at a store headquartered in Denver, but we are similar to another store, which is headquartered in France. I am the manager on duty when a man with long dark hair and dark sunglasses walks in wearing a black trench coat. He’s throwing off enough odd vibes that the other employees go into the back room while I approach him. During our conversation he continually shifts his eyes to the back room.)

Me: “Hello, welcome to [store]. Can I help you find anything?”
Customer: “Yes, I am looking to purchase some of those round balls you use in the bath tub.”
Me: “Oh, you mean bath bombs. I’m sorry, we don’t carry those here.”
Customer: “Nonsense! I’ve been to your stores in France, and have purchased them before.”
Me: “I’m sorry, sir, but that’s impossible. We only have stores in Colorado.”
Customer: “Don’t be ridiculous. I was just there last month. Now, show me the items I wish to purchase.”
Me: “Sir, we don’t sell those items here. We do not have any stores outside of Colorado, much less outside of the country.”
Customer: “Now you’re just being obstinate. I’ve been to your stores in France, and I know what you sell or do not sell. I demand to speak to your manager.”
Me: “I am the manager on duty, sir. And I’m sorry, but I do know what we sell or don’t sell here. If you’d like to purchase any other items that we have in the store, I’d be happy to assist you.”
Customer: “Well this is just unheard of. I cannot believe this service.”

The customer proceeds to pull out a wallet from his purse, and he shakes it at me, then turns and shakes it at the back room.

Customer: “You won’t be seeing any of this money today. This is not the last you’ve heard from me! I’ll be contacting your store owner in France!”

He replaces his wallet and storms out. I notice a red handkerchief has fallen out of his purse, and I pick it up. It’s very dirty, and when I open it up, a braided lock of blonde hair tied with a pink a ribbon falls out.

The Gift Card Can’t Be Used In Prison Cafeterias

, , , , | | Right | June 7, 2019

(I’m in a large, well-known store, waiting in line at customer service. The next customer is called.)

Customer Service Agent: “How can I help you?”

Customer: *loudly* “I need to pay for this with my gift card and the cashier wouldn’t help me. You need to do it.”

Customer Service Agent: “I don’t see why there would be a problem if you have the money on the card. The total is $[total]; go ahead and scan your card.”

Customer: “I don’t have it with me.”

Customer Service Agent: “That is a problem, then. I can’t use the card unless you have it with you; you’ll have to go get it if you want to use it. Do you have another form of payment? Or, I can hold this for you while you get your card.”

Customer: *starting to yell* “You just said I could do it; now you have to! All these people heard you say you could use my card!”

Customer Service Agent: “We have to have the gift card to use it. We have no way to access the card information or balance.”

Customer: *yelling* “My card is at home. H-O-M-E, home! I rode the bus for two hours to get here to buy this, and I’m not going home without it.”

(The customer suddenly lunges forward, reaches over the counter, and grabs and yanks the agent’s shirt, causing her to lose her balance and fall. The second agent at the desk grabs the phone and calls 911 as another customer rushes forward to pull the first customer away from the desk. Within moments, a police officer is present, as there is a substation actually in the store. The offending customer is still yelling about not riding the bus home to get the card as he is led away, now in handcuffs.)

Police Officer: “No, you aren’t going home to get the card. You’ve earned yourself a free car ride, and it’s not to your house.”

(The agent said she was okay, but she was checked by EMTs, as she’d hit her head on the edge of the counter when she fell, and then was led away by store management. All of us in line had to give our names and phone numbers to another store employee in case they needed to contact us for a statement, but I never got a call so I don’t know how it ended.)

Not In Receipt Of The Regional Manager’s Face

, , , , , , , | | Working | June 7, 2019

The regional manager of the national chain I worked at had just announced his retirement and was taking something of a final tour of his stores to close out his tenure. Even though I’d worked the night shift the day before, I decided to come in early on my day off to see him speak. I accidentally showed up late and ended up standing in the back, where I could barely see him, but overall his talk — more of a town hall Q and A session, really — was pretty good.

Just as I was heading out, though, I bumped into one of my supervisors who asked me to cover a morning callout. I hadn’t hit my hour cap for the week yet, so I said yes, and ended up covering the opening two hours of the day as a greeter, aka the guy who checks receipts. Since we’d only just opened and there were barely any customers, it was an incredibly boring job, and I was pretty sleep-deprived to boot.

At maybe the hour-and-a-half mark, an older gentleman wandered past me with a large [Store] bag. I could tell from his body language that he was just looking at the displays, so I let him go about five feet or so beyond the security gates. When he started approaching the doors, though, I got antsy. He reached T-minus three feet from the exit bar, and my sleep-deprived brain yelled out, “Excuse me, sir. Can I see your receipt for the bag real quick?”

He turned around, shooting me a look of bewildered amusement, and I heard what sounded like the entire store bursting into laughter. I turned around to find not one, not two, but all twelve department managers, RSMs, and the general manager absolutely losing it behind me. They’d been giving the regional manager a tour of the building — the same regional manager I’d just gone ahead and receipt-tagged.

He was very nice about the whole thing, and he, in fact, had not just blatantly stolen from his own company. And I got a commendation from Asset Protection for representing our store’s security. I’m still embarrassed about the whole thing, and I’ve never worked morning shifts since.

Laptop Flop, Part 27

, , , , | | Right | June 4, 2019

(I am working as the only computer and networking tech in my army unit. This means supporting over two hundred end users all alone. A brand new lieutenant walks into my office on a particularly busy day.)

Lieutenant: “I need a brand new laptop now!”

Me: “Excuse me, sir?”

Lieutenant: “I said I need a brand new laptop. Time: now!”

Me: “Okay, sir, what exactly is going on with the one you were issued?”

(I just issued them a laptop that morning.)

Lieutenant: “The one you gave me is too old. It doesn’t even connect to the Internet, and I need a new one to work.”

(Cue a feeling that they’re doing something stupid.)

Me: “Well, sir, give me a few minutes, as I am working on the commander’s laptop and that is my current priority.”

Lieutenant: “I DON’T GIVE A D*** IF YOU’RE WORKING ON THE PRESIDENT’S LAPTOP! I NEED A NEW ONE NOW AND THAT’S AN ORDER!”

(Deep breath.)

Me: “All right, sir. Before I can, I need to properly diagnose your system at your workstation. If you’ll show me your desk…”

(We take a short walk down the hall to another office where several officers and NCOs are working. The lieutenant shows me his laptop and I immediately find the problem. At this unit, all WiFi is disabled, so the only way to connect to the Internet is via a hard line which, in this case, is not connected to his laptop. Holding up the disconnected cable, I turn to the lieutenant.)

Me: “Sir, you need to plug this in for the Internet to work… as I explained this morning when I issued this laptop to you.”

(I dropped the cable on his desk and walk out back to my office. I could hear the other officers and NCOs laughing all the down the hall.)

Related:
Laptop Flop, Part 26
Laptop Flop, Part 25
Laptop Flop, Part 24

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