Unfiltered Story #131631

, , , | Unfiltered | December 7, 2018

I work in a plumbing store. A lady came in saying she has questions on product she bought from us.

Me: “What exactly is the problem?”

Customer: “This is the same brand, but my shower doesn’t work!”

-Hands me a on/off handle for a shower-

Me: “What brand of valve did you use?”

Customer: “What?”

Me: “The part inside the wall that this attaches to. What brand is it?”

Customer: “It’s the same brand! I have always had this brand!”

Me: “Well, this brand has two valves. One has a handle that pulls out from the wall and then turns and one just turns. Which do you have?”

Customer: “The one that pulls out.”

Me: “Well, there is the problem. This one is not meant to do that.”

Customer: “Then make it work!”

Me: “Well, I cannot. If it was the other way around, I could probably find something. However, you will need to get the same sort of set-up. You need one that will pull out and then turn.”

Customer: “But I bought this one!”

Me: “Well, we could credit this towards a replacement for it. When did you buy it?”

Customer: “I got it two weeks ago!”

Me: “Okay, what is the name on your order?’

Customer: “Maxine.”

Me: “I have no records of a sale. Are you sure you got it here?”

Customer: “Yes, and I want you to replace it and get me the new one! Why didn’t you tell me that I could need a different kind?”

Me: “Someone should have asked. It is usually the first question asked when buying this brand. However, your name is not in our system. I also checked the sales for the trim and there is nothing.”

Customer: “Well, I got it on Amazon.”

Me: “Excuse me?”

Customer: “I got it off of Amazon!”

Me: “Well, then I am afraid I cannot help you. I can sell you the new trim, but I cannot give you any sort of credit.”

Customer: “Why not?!”

Me: “Because you did not buy it from us.”

Customer: “So??”

Me: “So, I cannot give you back money for something you did not buy.”

Customer: “But I did buy it!”

Me: “But not from us. You bought it from an online store. Since you didn’t give us money, we cannot give you any money back.”

Customer: “That doesn’t make sense!”

Me: “You bought it from somewhere else. Not us. We don’t have your money. So you don’t get our money.”

Customer: “Are you giving me attitude??”

Me: “I don’t know how else to explain it, ma’am. You brought us something you bought offline and tried to get us to replace it. The piece you have also has no warranty on it, since you got it  from an unauthorized dealer,so there is no way I can even contact the brand to help you.”

Customer: “What do you mean?”

Me: “You didn’t buy it from us, so you cannot exchange. You got it off of Amazon, so the brand itself also won’t help you. Your only option is to buy a completely new item, hopefully this time from an expert who can tell you which one will work.”

Customer: “Oh, right, you are an expert?”

Me: -points to our display of that same brand- “Of the twenty showers up there, only five come with the setup needed to run with that brand. The first two here, the two next to the window and the one on the end. Those are your choices, unless you want to open up your wall and change the valve.”

Customer: “I don’t want to open up the wall!”

Me: “Then those are your choices!”

Customer: “What about the one I bought?”

Me: “What about it?”

Customer: “Can I use it or not?”

Me: “No. Only the five I mentioned are the ones capable of working with the set up that you have.”

Customer: “Fine. Get me a similar looking one and then give me my refund.”

Me: “You still don’t get a refund. You didn’t buy from us.”

Customer: “I bet this is all a scam! You just want my money!”

Me: “I stopped your shower from working just to make some money off of you?”

Customer: “You could have!”

Me: “How? You got that from Amazon. I have no control over Amazon.”

Customer: “You just could have! Now give me my money!”

Me: “Ma’am, it’s OUR money, not yours. Please stop asking for it. Now, those five I pointed out are your choices. Do you like any of them?”

Customer: “No! I still don’t get why I cannot just use this trim!”

Me: “Ma’am, I feel like this is getting redundant at this point. I cannot make that trim work. You have five choices. One is a little similar to what you already have. I would go with that one.”

Customer: “How much it is?”

Me: “$250.00”.

Customer: “Is that with my refund added in?”

Me: “,,,,,,,,,,,,,”

Unfiltered Story #131603

, , , | Unfiltered | December 5, 2018

(I worked at a fairly popular video game store before the release of GTAV on console and the following happened)

Me: “Welcome to [store] how may i help you?”

Customer: “Yeah, hi.. I’m looking for that new Grand Theft Auto game on PC?”

Me: “If you’re referring to GTAV, sadly that game will not be coming to steam this year. We do however can sell you a $20 steam card so you may purchase GTA4 on PC”

Customer: “NO! I ALREADY HAVE GTA4 ON PC I WANT GTAV!!”

(note this customer looks to be about 14 or 15.)

Me: “ALRIGHTY THEN! But i apologize we cannot sell you a game that does not exist on your platform.”

Customer: “I’m calling my mom and shes gonna get your a** fired for being a massive f***!!”

Me: “well our number is on the door. have fun”

(I go proceed to help out other customers and about 30 minutes later an older woman bursts into the store with the boy)

Lady: “WHY AINT YOU SELLIN HIS GAME TO HIM?!”

Me: “As i have told him before, that game will not be available on PC. Only on the PS3 and 360”

Lady: “LIES! MY BOY SAID IT WAS HERE SO IT MUST BE HERE!”

(At this point it was causing alot of commotion so my manager stepped in and tried explaining to them the exact same things I’ve told them)

Lady: “WHATS YOUR DISTRICTS PHONE NUMBER! OR YOUR BOSSES BOSS OR EVEN YOUR OWNER?! CAUSE IM GONNA GET YOUR A**** FIRED FOR LIEN AND CHEATIN!”

(They leave the store and a couple days later we receive a call from corporate saying that they’re supposed to fire us because we don’t carry a game that doesn’t exist yet. Then just a whole bunch of laughs and end call)

That’s Not How Retail Works, That’s Not How Any Of It Works

, , , , , , | Right | December 4, 2018

(I’m working at a computer store when the original Wii comes out. Due to Nintendo being the company they are, they gave certain places only a small pallet of these game consoles. We were sold out within the first three hours of getting them.)

Customer: *comes up with crying child* “Excuse me. I’m sorry, but we’ve been to three stores already. Do you have the Wii?”

Me: “Sorry, ma’am, we sold out.” *I look down at the crying little girl feeling bad*

(Suddenly the woman looks flustered and a little upset.)

Customer: “Well, can you, like, go back there and make one for us?”

Me: “Um, ma’am, that’s not how it works…”

(I take the next ten minutes explaining to this woman how retail stores work… You would think being someone who lives in the city and goes to multiple retail stores would know this?)

Bring Me My Food But Never Leave Me!

, , , | Right | November 29, 2018

(I’m at a restaurant where the kitchen isn’t very fast but the waitresses are very nice and accommodating. The couple next to us has complained about the coffee temperature, their food being dry, how rude the waitress is for not waiting on them hand and foot, etc. They’re slowing her down, and it affects my table’s service, though I’m not going to complain. When she is able to break away from them, she offers us free dessert in compensation. I swear that other couple has bat ears. They call her back over and demand to know why THEY don’t get free dessert — even though she comped their meals — and tell her to call a manager so they can complain. The manager comes, and they get free dessert along with their free meal. Finally satisfied, the manager is able to leave. He comes to ask us how our service was.)

Me: “Our waitress is amazing and very patient! She’s very thorough in making sure all our orders are correct and that we’re happy.”

(I left her a big tip because I had no confidence that couple would. Thankfully, I did see her at the restaurant a week later, and that annoying couple was nowhere to be found.)

One Flu Way Over The Cuckoo’s Nest

, , , | Healthy | November 25, 2018

(I work in the physical therapy department inside of a hospital. I get a call.)

Me: “Thank you for calling [Physical Therapy]. How may I help you?”

Caller: “Yeah. I don’t feel good. Can I take tamiflu?”

Me: “I’m sorry, ma’am, but you’ve reached the physical therapy department.”

Caller: “I KNOW THAT! CAN I TAKE TAMIFLU?”

Me: “Ma’am, our therapists do not give out medical advice regarding medications. Is there another department I can transfer you to, or a doctor’s office?”

Caller: “Yeah, give me Eric.”

Me: “Eric who? Where does he work?”

Caller: “YOU KNOW! ERIC!”

(I have no idea why she thought she should call the physical therapy department to see if she should take tamiflu! And who the heck is Eric?!)

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