H2-Only A Little Bit Bigger

, , , , | Right | September 17, 2019

(A customer has just pulled up to the drive-thru speaker. This happens before I can greet them. The coworker in this story often has friends coming through the drive-thru, nearly all of whom are generally annoying.)

Customer: “[Coworker] is a f*****!” *laughter*

Coworker: “What?!”

Manager #1: “[Coworker], tell your friends to get out of the drive-thru.”

Manager #2: *to the customer in her pretending-to-be-happy while ticked off voice* “What can I get for you today?”

Customer: “A cheesy cheddar burger…”

(I start ringing it in as the second manager continues talking to them.)

Manager #2: “All right.”

Customer: “Three waters… Three big waters. Not the little tiny ones.”

(I, being on drive-thru, am assigned to make drinks for orders. Our water cups are about 12 ounces; the next size up is about 16. While I know that he means he wants large cups, I start filling the 16-ounce cups.)

Me: *to Manager #1* “If they ask, they didn’t specify how much bigger.” *wink*

(Needless to say, they were not exactly ecstatic about the “big” cups or my manager’s explanation.)

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Unfiltered Story #163277

, , , | Unfiltered | September 17, 2019

This story is actually about twenty years old, but I still remember it clearly as if it was yesterday.

Our family of six had just finished up a ski vacation when we arrived in bad weather at the old Stapleton Airport. Almost every flight was cancelled due to the snow storms and high winds. We were at the service counter for our airline in a long line. Almost all of the customers were tired and grumpy to say the least.

There was a single elderly customer service agent handling the crushing workload. We noticed that as every customer left the counter, there was a big smile on their faces. We had no idea what they were smiling about.

When it was finally our turn after a two-hour wait, he helped book us on another flight. As he was handing our new tickets to us, he smiled and said “I was able to get you inside seats!” meaning we didn’t have to sit on the wing!

I know it seems kind of silly, but I’ve never forgotten the kindness that this stranger showed everyone in a difficult situation. He made a difference.

Breathe Easy: This One Has A Happy Ending

, , , , | Healthy | September 16, 2019

(My dog has developed a swollen face, is vomiting, and is not her usual, rambunctious self, but not lethargic. Although I’ve had dogs most of my life, I’ve never had a dog with such symptoms. It’s late in the day, just before they are due to close, but I call my veterinarian’s office for advice. She had a Bordetella vaccine just a few days ago so I think it might be related and mention that. After I explained the symptoms and asked about any relation to the vaccine:)

Receptionist: “I don’t think it’s related to the vaccine, but let me check.” *a few moments of silence* “No, the vet doesn’t think such an allergic reaction would happen at this point. It’s been three days and any adverse effects generally are seen with the first few hours, not longer than 48. Besides, the Bordetella vaccine doesn’t cause anything like what you’re describing. If you’re concerned, I can fit you in at the next available appointment. How about Tuesday at 10:00 am?”

(I’m calling on a Thursday.)

Me: “Um, did you say allergic reaction? Do you really think I should wait almost a week to have something like that checked? By then, I’m sure she would be already recovered or dead! Maybe I should take her to the emergency vet?”

Receptionist: “Well, the face swelling usually means the pet is on the way to recovery from whatever set it off, but yes, possibly an allergic reaction. If it makes you feel better, we can see her at 8:00 am tomorrow, but leave us a voicemail to let us know tonight or first thing in the morning if you won’t be coming. She should be fine.”

Me: “And if it gets worse, I’ll take her to the emergency vet; either way, I’ll let the office know if I don’t need that appointment.”

(My dog did appear to be improving, with the swelling decreasing. She stopped vomiting and started acting more energetic, but I didn’t call to cancel that appointment. Close to midnight, she started almost frantically pacing, madly shaking her head every couple of minutes — maybe something in her ear? — and couldn’t get comfortable to sleep. She generally sleeps on her own blanket at my feet on the bed but finally, about two am, she settled down wrapped around my head, laying on my pillow with her head on mine, her nose next to my ear. Soon, her breathing became soft and her usual light snoring started, and I dozed off myself. I was suddenly jolted awake a few minutes after four am and I quickly realized that, even though her nose was next to my ear, I couldn’t hear her breathing! I quickly sat up and turned to check on her. She was not only not breathing, but she was totally limp like a rag, no muscle tone at all, and she felt somewhat cold to the touch. I quickly moved her to an accessible position and started chest compressions, with no response, and I started bawling, calling her name, and berating myself for not taking her to the emergency vet. That woke my husband up and he, too, acknowledged that she appeared to be gone. He reached out to touch and caress her limp body and pretty much instinctively, I think, also squeezed her chest. And her head moved, very slightly. Imagination? Wishful thinking? No, it moved again and she started breathing again! It took several minutes but she recovered enough to pull herself to her blanket and she almost immediately fell asleep, gently snoring. She slept; we didn’t. I kept that appointment, but by then she was not showing any remaining symptoms at all, except for a bit of residual swelling. After questioning why we hadn’t given her any Benadryl –I wasn’t instructed to and didn’t know to do so — the vet explained that the head shaking was because the swelling makes the ears “not feel right,” that her ears were then perfectly clear and her temperature and color normal. I’m not sure the vet believed what had happened earlier, but he noted it all in her file. My pup was given injections of Benadryl and steroids to fight off any remaining toxins, but didn’t have any further issues. We still have no idea what caused such a dramatic allergic reaction, but it’s suspected to be a bug or spider bite from the back yard. Now, we keep Benadryl in the medicine cabinet and have instructions that if she begins to show any similar symptoms, no matter how slight, we are to give her half of a tablet and take her to the emergency vet immediately. And one veterinary receptionist is probably in a heap of trouble for his casual reaction to my very real concerns.)

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Sale Fail, Part 5

, , , | Right | September 15, 2019

(A customer puts a big bottle of whiskey on the counter. I ring it in.)

Me: “Okay, that will be $35.56.”

Customer: “It was supposed to be on sale for $25.” 

Me: “Well, I’m unaware of a sale on this item. Let me just ask my boss. [Boss]?”

Boss: *who was listening from a few feet away* “That brand isn’t on sale. It’s $35.”

Customer: “Can you check the shelf?”

(Boss obliges.)

Boss: “$35.”

Customer: “Fine.” *pays*

(After the customer left, my boss told me he saw them move a sale tag in front of the brand they wanted, and refused to give them a deal through dishonest means.)

Sale Fail, Part 4
Sale Fail, Part 3
Sale Fail, Part 2

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Unfiltered Story #163239

, , , | Unfiltered | September 14, 2019

(An older lady comes is in my line and I begin ringing up her large order. She has ten of a protein bar that I know currently has coupons in the aisle with the bars)

Lady: *as I scan the bars* I have a coupon for those.

Me: Great! *applies the single coupon*

Lady: Can’t I use it more than once?

Me: No, I’m sorry ma’am. Manufacturer coupons are treated same as cash. Our policy is that we can only use one coupon per item, and I have to have the same amount of coupons in my drawer or my till will be short. But if you would like to go back to the aisle while I finish ringing up your groceries, I’ll be happy to apply them!

Lady: *sighs* No! I don’t want to go all the way over there! (the aisle is literally right behind me)

Me: Alright, if you’ll hold on just a moment I can go get you more coupons.

Lady: NO! Just hurry up and finish already!

Me: Yes ma’am… *I finish scanning and bagging her groceries and put them all in her cart*

Lady: Oh, I have rainchecks too.

Me: *slightly taken aback* Yes ma’am… Just a moment…

(at our store, you have to put in the new price when you ring the item up. I examine her rainchecks, then pull the necessary items out of her bags, void them, and ring them up for the price on the rainchecks*

Me: Alright ma’am, your total is [total].

(she huffs, pays, and leaves. Later my manager tells me that I got a customer complaint. She complained that I wouldn’t use her coupon more than once, and when our manager repeated our policy, she told her that I rolled my eyes at her! Thankfully my manager laughed when she told me, as she knows I would never roll my eyes at a customer.)