Someone Listened!

, , , | Right | February 20, 2019

(Our hours don’t really change and we’re only closed for one day a year, and as such, I am prepared for non-religious holidays when banks or the nearby mall are normally closed.)

Me: *picks up a ringing phone* “Thank you for calling [location]. Our hours are ten to nine today. How may I help you?”

Caller: *pause* “That’s what I was going to ask.” *hangs up*

Maybe It Will Burst Into Flames Like In “The Hunger Games”

, , , , | Related | February 14, 2019

(My sister is getting married, and since she’s the first of my siblings and cousins to get married, everyone in my family is going all-out to help. My aunt is making the cake, my dad and uncles are setting up the venue, my mom made the invitations and is organizing RSVPs, our other sister is doing the flowers, and I’m making her dress — all things she asked us to do. My sister is… difficult sometimes, and while not quite a bridezilla, she complains a lot about what we’ve done, even though we’re following her instructions to the letter and she insists it’s, “fine, I guess,” and then refuses to elaborate when we ask if there’s anything we should change or do over. All in all, she’s being really passive-aggressive while we’re all busting our butts to help her and keep the cost low, and I’m getting sick of it. It comes to a boil at the bachelorette party, where I hear her talking to one of her friends about how difficult and unhelpful everyone in the family is being, and how her friend should just hire professionals for her wedding. After taking time off work, traveling across the country, working for a week straight, and being told everything is fine and we don’t need to change anything, this is infuriating, and I’m in a foul mood when we get back. To avoid snapping at anyone, I go upstairs to do the last bit of tailoring on the wedding dress and text my boyfriend.)

Me: “Sister is driving me crazy. She’s unhappy with what we’re doing, but she won’t tell us what we’re doing wrong, and then she complains when it isn’t how she wants it. I can’t wait until this is over. I’m finishing the dress now, and screw made with love; she’s getting a dress made with rage and frustration.”

Boyfriend: “That sucks and I’m sorry you’re angry… but I have to say, a dress made of rage sounds pretty bad-a**!”

(It gave me a laugh when I badly needed one, and [Boyfriend] did a good job of keeping me sane when he arrived the next day. Whether she was happy with it or not, the wedding did happen, and I now have a completely awesome brother-in-law to make up for my sister’s shortcomings!)

How To Confuse A Retail Worker: Be Nice

, , , , | Right | February 12, 2019

(I’m shopping for clothes at a popular superstore. I’ve just tried on a few items, and all but one of them fit. The dressing room attendant sees me coming out of the dressing room with an armful of clothes and meets me at the counter.)

Attendant: “How’d it go? Anything you’re thinking about keeping?”

Me: “Yeah! Most of them were good, but the jacket was a little tight, so I think that one’s going to go back.”

Attendant: *reaching for the jacket* “I’ll take that one, then!”

Me: “Oh, don’t worry about it. It’s just on that rack—“ *points to a nearby display* “—over there, so I can go hang it up for you.”

(Another attendant has returned to grab more go-backs, and sees me put the jacket back in the correct spot on the display.)

Attendant: *shocked face* “Oh, um, okay? Thank you? I don’t… What?”

Second Attendant: “Hey! I like you! You should shop here more often!”

Me: “I used to work in retail; I’ve done my fair share of go-backs!”

Second Attendant: “Ah, that explains why you’re treating us like human beings, instead of robots designed to pick up clothes!”

Attendant: “Thank you!”

(It’s not that hard to be nice to retail workers, folks. A little kindness goes a long way!)

A Disturbing Lack Of Understanding

, , , | Right | February 11, 2019

(I’m working at the front desk of a hotel when a guest walks up to me, visibly annoyed.)

Guest: “The housekeepers didn’t clean our room this morning!”

Me: “I’m sorry about that; let me check the housekeeper’s log.”

(When guests put the “Do Not Disturb” sign on their doors, the housekeepers mark “DND” next to the room number. Sure enough, it is written next to theirs.)

Me: “I apologize, ma’am. It looks like you had the ‘do not disturb’ sign on your door so the housekeeper didn’t clean it.”

Guest: “We only had it up in the morning! We took it back down after we got back!”

Me: “I’m sorry, the housekeepers only work during the morning; if they saw that you had the sign on your door they would have moved on to the next room.”

Guest: “Well, wouldn’t they knock anyway?”

Me: “No, ma’am, the sign says, ‘Do not disturb,’ so they wouldn’t disturb you.”

Guest: “Why wouldn’t you guys at the front desk call down just to make sure we didn’t need service?”

Me: “Again, ma’am, I’m sorry but the sign says, ‘Do not disturb,’ so we wouldn’t try to contact you.”

(She walked away, looking confused, still muttering about us not cleaning her room.)

One Day Someone Will Give Him A Knuckle Sandwich

, , , , , | Right | February 8, 2019

(I walk into a local [Sandwich Shop], a very small location with only one employee working the counter at a time. There is one customer already in front of me, who is ordering for his family, and I can clearly see that this guy is already agitated. He’s pacing around the store, barely looking at the employee, and barking orders at her while he asks his family what they want. Being in food service, as well, that already gets my dander up, because I HATE those kinds of people. But the tiny girl behind the counter is doing the best she can, being genial and polite to this gentleman, and getting his sandwiches for him. But all of a sudden, out of the blue, he just starts going off.)

Customer: “Excuse me. What is that look for?”

(This girl has not changed her expression the entire time. When he speaks to her about this, she is clearly confused.)

Employee: “I’m sorry… What?”

Customer: “You’re giving me some look. Do we have a problem?”

Employee: *still politely* “No, sir, we don’t have a problem.”

(The employee then turns to get his second sandwich from the toaster and he seems to leave it like that. But as soon as she turns around to ask him what he wants on the second sandwich, he goes off again.)

Customer: “Look. Clearly, you have a problem with me. I see it in your look. What did you say to me? Why are you being rude?”

Employee: *still polite as she can, but she is now getting a little upset* “Sir, I don’t have any look! I haven’t said anything to you!”

(I’ve had it with the guy, and since he keeps insisting she is being rude and giving him nasty looks, I finally cut in.)

Me: “Sir, I’ve been watching the whole time and this girl is doing fine. Her expression has not changed, and she is only asking what you want for toppings. Just order your sandwich and leave her alone!”

(I want to say more, but since his daughter is sitting right there, I don’t want to swear at him and show him what it is REALLY like for someone to be rude to him. Once the customer sees me jump to the employee’s aid, however, he finally shuts up after muttering to himself.)

Customer: “Okay, okay, fine… Jesus Christ…”

(He said nothing more after that, paying for his sandwiches and sitting down to eat. When it was my turn I made it a point to be clear and exceedingly polite when placing my order, just to rub it in what a d**k he was. When I got to the counter, the employee said it was on the house and was clearly grateful that I’d stepped in. I still sat near the counter while the guy was there, just in case he tried to harass the girl again. I’m so sick of people who think it’s okay to harass food workers.)

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