Paying Premium For Nothing

, , , , | Working | June 26, 2019

(I’m at a sushi restaurant with some friends. The restaurant has an all-you-can-eat deal which includes most of the items on the menu, but there is a small additional charge for certain premium dishes. We order our food, enjoy the meal, and everything seems fine. Then the bill comes. We notice that we’ve been charged for two premium dishes that none of us ordered or ate, so one of my friends calls the waiter over.)

Friend: “There are two [dishes] on our bill that we didn’t order.”

Waiter: “Not possible. Everything is entered into the computer as soon as it’s ordered. You must have forgotten what you ate.”

Friend: “We remember very well what we ate. None of us ate these things, and we will not pay for food we didn’t eat.”

Waiter: “If you aren’t willing to pay the bill as it is, I’ll have to get the manager.”

Friend: “Please do.”

(The manager never materializes, but the waiter returns a few minutes later.)

Waiter: “The manager has agreed to take those items off your bill, but please understand that we will not do this for you again. Next time, you will have to pay closer attention to what you order.”

Me: “Next time we’ll go to a different restaurant.”

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The Lannisters Always Pay Their Student Debts

, , , , | Working | June 25, 2019

(The spousal consolidation student loan I have with my wife has been sold to a new student loan company, as happens often with loans. I get the paperwork and immediately notice a mistake. Someone has swapped my father’s name for my wife’s name and listed him as cosigner. We all share the same last name, which is being used by both of us at every point in this conversation.)

Representative: “Hello, this is [Representative]. How can I help you?”

Me: “Yes, I noticed that, at some point when my student loan was transferred to your company, someone seems to have mistaken my father’s name, John [Same Last Name] for my spouse’s name, Mary [Same Last Name]. So, you are listing my father as my spouse and cosigner for this loan. As this is a spousal consolidation student loan, only my wife has ever been a cosigner this loan, and every other loan for that matter, so this is an error on your part.”

Representative: “So, what is your father’s name?”

Me: “John [Same Last Name].”

Representative: “No, I need your father’s name, not your spouse’s name.”

Me: “That is my father’s name. I am married to Mary [Same Last Name]. My father is John. That is the problem.”

Representative: “Okay, you’re not married to John?”

Me: “No, that is my father.”

Representative: “I’m sorry, I don’t understand. Are you divorced from John?”

Me: “No, again, that is my father. I am married to Mary.”

Representative: *with great confusion in her voice* “So, you’re married to both John… and Mary?” *insinuating a polygamist marriage*

(I’m getting frustrated, so I start to talk slowly and deliberately.)

Me: “No… again… John is my father. At no point have I ever been married to my own father. For the entire length of this loan, I have only been married to one person: Mary.”

Representative: “Okay, I think I understand now. However, in order to change your spouse’s name, I need documentation that you have never been married to John and only married to Mary.”

(I pause for a second while trying to figure out how in the world to do this.)

Me: “So, what kind of documentation do I need to send you to prove that I have never been part of a legally recognized incestuous homosexual polygamist marriage?”

(Long pause…)

Representative: “I’m not sure; I will have to call you back after I speak to the manager in the special issues department. Can I call you later today at [my phone number]?”

(After two months and numerous calls, I finally convinced them that I was not married to my own father and wife at the same time. It’s scary that I owe these people money.)

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The Customer Is Always Right – Except When They’re An Employee

, , , , , , | Right | June 24, 2019

(I am the front desk manager at a hotel, and I recently hired a new employee to work the front desk. He has only worked two three-hour training shifts so far but it is already obvious that he is not going to work out. While he seems to be learning our reservation system easily, the guy has zero customer service skills and is incapable of following even the simplest of directions. He needs to be guided by the hand like a child in everything he does, no matter how many times he has done it. I’ve already told my boss that if I don’t see any improvement at his next shift I am going to let him go and start holding new interviews. This is the afternoon after his second shift. I stop in at a fast food restaurant to get supper for my kids and me when I hear a commotion at the front. A group of young guys are making a scene and harassing the cashier. The ringleader of the group happens to be my new employee, still in his uniform and name tag.)

My New Employee: “Look, [gay slur], you may not realize how things work in the real world but the customer is always right! I told you I want a [burger from Competitor] and I don’t care if it’s not on your menu. You will figure out how to make one and you will sell me one!”

Fast Food Employee: “I’m sorry, but I can only punch in what is on the keypad. Like I told you, the closest thing we have is [Signature Burger], which has similar toppings, but we don’t carry the sauce they use. You could—“

My New Employee: “NO! We’ve been through this. You’re not going to make me look like an idiot in front of my friends! I know I’ve ordered this before. I’m not stupid. I know you can, so just shut up and do your job or get me someone else who can!”

Fast Food Employee: “Well… Okay, let me get my manager and maybe…”

My New Employee: “Holy f***! Really?! Just punch the f****** order in and make my burger happen! I know customer service! I know what it means to please your customer and do your job properly. Now, punch in the burger that I ordered; I know you have a button for it and I expect to be heavily discounted for all this trouble! God… you young people today. I would never hire someone like you at my company.”

(I’ve had enough, both because he’s holding up the line and making me wait, and also because I can’t believe I almost let someone with this kind of attitude serve my customers and work with my staff. The manager, who has been stuck at the drive-thru this whole time, finally has enough and comes over to deal with the situation, but I can’t help myself and step in.)

Me: “Hey, [My New Employee], so, uh, what kind of pull do you have exactly? What kind of authority does six hours of receptionist training give you in the ‘real world’?”

(He turns and looks at me as though he is going to say something when a look of recognition flashes on his face and he immediately goes pale.)

My New Employee: “Oh, uh, hey, [My Name], I was, um… trying to teach this guy about customer service just like you taught me. You made me understand how important it is and… uh… I’m trying to help him, you know? I really love my job and all, and I really need my job so uh…” *chuckles* “…yeah.”

Me: “Look, I don’t care what resolution the manager gives you here tonight, but you can drop off your uniform and name tag at my office tomorrow morning. I’m not going to have somebody with an attitude like yours serving my customers. Now, please, do us all a favor and go to [Competitor] to get your burger like any normal person would do and let the rest of us get our food so we can get on with our lives and pretend that you don’t exist.”

My New Employee: “Wait, why do I have to drop off my uniform? Do you guys, like, wash it for us?”

(Some people laugh, and his group of friends groan and start to leave.)

Me: “Really? Dude, you’re fired. When you go out in public with our uniform on, you are representing our company, and I will not have you making us look bad. Please go home and take those clothes, drop them off tomorrow, and don’t ever speak to me or come near our building again.”

My New Employee: *stands there quietly as he begins to realize what has just gone down and then starts to cry* “Oh, man. Oh, man! I can’t believe this! No!”

(I ended up getting the employee discount on my order, and I made sure to leave a nice tip for the young man that was getting yelled at. The guy did drop off his uniform and tried to ask for a second chance, which he didn’t get.)

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Entitled To Training To Be Entitled

, , , , , , , | Working | June 23, 2019

(I take over the responsibility of running a small team at work. It is clear that they are unhappy so I do all I can to help them out, talk with them regularly, and generally keep them running smoothly. Things improve quickly, but one person always has a complaint, be it work related or otherwise. He asks to speak to me in private.)

Worker: “I’ve got a problem. Why am I being paid much less than everyone else?”

Me: “I don’t know your exact wage, but I don’t think you are.”

Worker: “Well, I know that I am! [Worker #1] and [Worker #2] get paid a lot more than me.”

Me: “They have been in the position for much longer than you, have completed their training, and have had pay increases based on their yearly performance.”

Worker: “Okay, well, how do I complete my training?”

Me: “You have to show competence in each area of the job; there is a sign-off sheet for each skill. When you and I are happy with the skill we will both sign. When you have signed all of them, you are officially trained.”

Worker: “Okay, I want to do that.”

(I collect all of the training sheets. They have been written to cover one skill each; I improved them to make sure it’s very clear. You can actually use the sheet to help you with the job. Under each one, you sign to say that you are competent in that skill and have received training, and that if you fail to follow the instructions you may be questioned and possibly, in extreme cases, disciplined. I give the pack to him and hear nothing until I am called into HR.)

HR Manager: “We have had a complaint about unfair treatment and entrapment. Apparently, you have asked [Worker] to sign something that will get him in trouble.”

Me: “That would be the training document; have you read it?”

HR Manager: “Yes.”

Me: “And you can see that it is nothing like entrapment and everyone has been treated the same?”

HR Manager: “Yes, that was all. Thanks.”

(Not to be put off, I explain everything to the worker again and tell him how this is fair and normal. He accepts and I hear nothing back until I get called into HR again.)

HR Manager: “We have had a complaint that you are paying someone who works for you less, because of his race.”

Me: “This would be [Worker]?”

HR Manager: “I cannot say.”

Me: “Okay, I am going to pretend that [Worker] is the only person reporting to me of a different race and explain. [Worker] will be paid the full amount for the role, minus merit increases earned by others for their long service. He can only do this once he has signed the training documents. This has been explained.”

HR Manager: “And if he refuses to sign?”

Me: “No one can make a mistake and not face discipline if it is appropriate. That is what this is about. If he truly believes that he cannot do the job after several months and multiple training sessions, I will happily transfer him to any other department that needs him.”

HR Manager: “To be honest with you, I have already spoken to the individual, and I think that this is the case, but I need to follow the process.”

(I hoped that this was all over; I had been nothing but patient and tried to help and explain. He seemed to understand and be happy with the extra effort I was doing to get him more money. To my surprise, the worker took me to an independent tribunal, which sided in my favour. He then took me to another tribunal that sided in my favour. He later signed the documents and got the pay rise without issue.)

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Delivery Charged With Vandalism

, , , | Working | June 21, 2019

(I recently ordered a new laptop from a well-known company that also delivers the platform straight to you. It’s a pretty hefty one, basically the type of laptops that is able to run about four different games at once at near perfect quality. I decide to save more money to have it delivered within 72 hours. About two days later, in the middle of the night, I get woken up by banging and screaming. Startled, I run to the door to find a guy HITTING my door with the box in his hand.)

Me: “Dude! What are you doing?!”

Delivery Guy: “I’ve been standing here for the past hour trying to get you to answer the door!”

Me: “I HAVE A F****** DOORBELL!”

(I grabbed the box, locked the door, and opened the box. Thankfully, the laptop was covered in a thick layer of foam things which seemed to have taken the brunt of the attack, but unfortunately, the screen had a pretty big crack in the corner. I took it to corporate who said that though I “broke” it because it was on my property, they’d take the old one and send a brand new one with a letter from the owner itself, as well as an apology letter from the delivery guy. My new laptop is perfect and I’m able to play my favorite games perfectly. That delivery guy, the manager told me, was promptly fired upon his delivery of the letter, banned from the store, got left with the damage bill for a $5,000 gaming laptop, and arrested for vandalism, since he broke my item and left a pretty big dent on the door.)

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