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Stubbornly Stupid (With Cheese And Bacon)

, , , , , , , | Working | August 5, 2022

I’ve gone into a popular Canadian fast food chain to get some food on my way home from work.

Me: “Hi. Can I please get a grilled chicken sandwich with cheese and bacon, with a [side] and [drink]?”

Cashier: “No problem, that’ll be [price that’s almost $10 more than what it should be].”

I look at the order screen and see she’s rung in the chicken sandwich combo without cheese or bacon, and a separate bacon cheeseburger.

Me: “Sorry, no, just the chicken sandwich combo, with cheese and bacon on it.”

Cashier: “Right, a grilled chicken combo and then a bacon cheeseburger.”

Me: “No. Just the grilled chicken. I want the cheese and bacon on the grilled chicken. Just the one sandwich with [side] and [drink].”

Cashier: “Yes, that’s what I have here. The grilled chicken sandwich combo and a bacon cheeseburger.”

Me: “That is not what I’m asking for. I just want one grilled chicken sandwich, and I want the grilled chicken sandwich to have cheese and bacon on it.”

Cashier: “So, two grilled chicken sandwiches and a bacon cheeseburger.”

Me: “No. There is only one chicken sandwich. That’s the only sandwich I want, and I want it with cheese and bacon on it.”

Cashier: “So, you want the bacon cheeseburger as a combo, too?”

I’m seconds away from just walking out.

Me: “There is no bacon cheeseburger. At all. I do not want a bacon cheeseburger. I just want my grilled chicken sandwich to be made with cheese and bacon on it.”

Thankfully, another employee can sense my agitation and comes over. I repeat my order one more time in front of the second employee. They can definitely tell I’m annoyed, but I’m still maintaining a polite, if firm, tone.

Employee #2: “[Cashier], they want cheese and bacon on the grilled chicken sandwich. Not a bacon cheeseburger.”

Cashier: “That’s what I put in!”

Employee #2: “Just let me do it.”

They shoo the cashier away and start ringing everything in properly.

Employee #2: “Sorry about that. I have no idea why that happened.”

Me: *Starting to relax* “It’s okay, I don’t mind clarifying my order, but I really don’t know how else I could have said it.”

Employee #2: “I understand. Thank you for letting me help make it right.”

I don’t necessarily hold it against the first cashier, but if someone is saying they didn’t order something, why keep insisting you’re correct?

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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