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An Ugly Side Of Society Has Been Unmasked, Part 22

, , , , | Right | January 24, 2022

I work at a clubhouse front desk. It is for homeowners in the district who pay a monthly subscription to use our amenities such as the pool, gym, lounge, etc. We closed briefly for health reasons. We opened during the summer but now require face masks indoors. This does not go over well with members who seem to tell themselves this is a country club or private resort that they personally own.

A particularly difficult member comes in who is known to be combative. It’s during the full swing of the summer rush when we have multiple families coming in and out. This woman comes walking toward the front doors and I can already see she is not wearing a mask.

She pushes open the doors and walks past several families attempting to sign in.

Rude Member: “Listen, this is what is going to happen! My friends and I are coming into the club without masks, and we are going to walk right through to the pool!”

Me: “I am sorry, ma’am, but you cannot sign in members, let alone be inside, without masks. It’s our policy.”

She tries to grab the guest sign-in clipboard by reaching through the protective window.

Rude Member: “I am signing in my guests, and we are coming in! Don’t be a mask Nazi!

Me: “Ma’am, that language is absolutely unacceptable and inappropriate. I will not tolerate being called names by anyone. I am here to make sure you are following the guidelines for your safety. I want to see each of my fellow neighbors happy and healthy, and I would hate for anyone here to catch [contagious illness] because I let people in without the proper safety precautions.”

By this time, multiple families have come and gone, staring at this woman who has wasted her own time by refusing to wear a mask. Her friends finally arrive and, surprisingly, they are already wearing masks, probably because they actually read the seven signs outside and on the doors saying we require masks. She seems surprised by this. After more arguing, she reluctantly puts a mask on and awkwardly signs in her guests.

About an hour later, a teen boy comes in with his friend. He is not old enough to sign a guest in, and he wants to use the gym, which costs five dollars for guests since we have a low-capacity limit. He calls his mother to come and pay for the guest and sign him in since, apparently, she is there swimming. I decide to allow this bending of the rules since I find most of our rules to be a bit stringent anyway.

Lo and behold, the woman from before comes sulking in, looking embarrassed, and sweetly tries asking me to waive the fee for the guest. I just stand there, puzzled, as she has already insulted me and made a scene, and now she wants me to reward her.

Me: “No. You have to pay the guest fee.”

The rude member rolled her eyes, handed me a five, and walked away without saying another word.

A couple of days later, this same member came into the gym when I was not on shift, and she was not wearing a mask. One of our older employees, a sweetheart of a woman, asked if she was medically exempt from wearing a mask. Of course, the member jumped all over this and immediately claimed she was exempt from wearing a mask. Due to our policy at the time, we were not allowed to ask for proof or for medical letters. So, she walked in without a mask for months with a smug look on her face and a condescending little wave at me. She would make sure to say, “Hi, [My Name], how are you doing?” and give me a big fake smile to show her uncovered face.

As of December, our policy was changed by the board that runs this district’s community rules and regulations. Now, we require medical proof via documents from a doctor stating that a person is exempt from wearing a mask. The documents have to be submitted to member services, and they are kept private. We all have anxiously waited for our rude member’s return so we could see her reaction to the policy change. Since the e-blast we sent out about the change, she has not returned.

Related:
An Ugly Side Of Society Has Been Unmasked, Part 21
An Ugly Side Of Society Has Been Unmasked, Part 20
An Ugly Side Of Society Has Been Unmasked, Part 19
An Ugly Side Of Society Has Been Unmasked, Part 18
An Ugly Side Of Society Has Been Unmasked, Part 17

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