No Soup For You! Part 3

, , , , | Right | March 31, 2021

I’ve just put in my order at the tills for a soup and sandwich to go, and they directed me to the other end of the counter where orders are picked up. I’m waiting fairly close to the counter but not standing right in front of it. The customer behind me looks at me, walks past me, and stands directly in front of the counter. The customer is an older man and all of the employees have East Asian accents.

Employee: *In accented English* “The soup was to go?”

I raise my hand and step closer.

Me: “Ye—”

The other customer butts in impatiently in French.

Customer: “Yes, cinnamon raisin!”

The employee, probably just hearing the “yes,” goes back to fill up the order. I come over and peer over the counter and see that she is filling up a bowl with my soup, but I actually wanted it to go. I try to call to her across the counter, but she is all the way on the other end and I don’t want to disturb everyone in the area.

Me: *To the other customer, in French* “Didn’t she ask if the soup was to go?”

Customer: *Indignantly, in French* “I don’t know! Mine is a cinnamon raisin bagel!”

The customer huffed and puffed impatiently and didn’t apologize, and when the poor employee came to the counter with my order on a plate I told her that it was my order and it was actually to go. She gave a side glance at the other customer, who was red and huffing, and kindly went to correct my order.

I don’t know if this guy couldn’t understand the language, the accent, or the question, but would it kill you to wait your turn in line and pay attention to what people are asking you?

Related:
No Soup For You!, Part 2
No Soup For You!

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You’ll Never Get That Ringing Out Of Your Ears

, , , , , | Legal | January 21, 2021

I have a landline phone which came with my apartment. I exclusively use my cellphone for all business, so all calls on the landline are scams.

I answer the phone one day.

Me: “Hello.”

Scammer #1: “Hi, I am [Scammer #1] from Microsoft and I am calling about your computer.”

I’m pretty sure his name is fake. I try to suppress my glee at this scam as they are my favorite to mess with.

Me: “Oh, dear, what is wrong?”

Scammer #1: “We are receiving signals from your computer about [some made-up issue that I don’t care to remember].”

Me: “Oh, give me a second to log into my PC. It will take me a second.”

He’s probably thinking he has an easy mark. 

Scammer #1: “Sure, take your time.”

I mute my phone, log in to YouTube, and open my anti-scammer video. Then, I unmute the phone. As the scammer waits, I play a video of dial-up modem sounds.

Normally, that is where the story ends, but you probably noticed the “#1” in the scammer’s name.

The next day, the phone rings again.

Me: “Hello.”

This scammer has a different voice but gives the same name.

Scammer #2: “Hi, this is [Scammer #2] calling from Microsoft.”

Me: “Really, we are doing this again? I would have thought that after what I did yesterday I would be on your do-not-call list.” *Hangs up*

Let’s see if they call back tomorrow.

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Refunder Blunder, Part 51

, , , , , , | Right | January 21, 2021

A woman comes into our shop, walking directly toward the counter where I am working. She puts a purse she visibly bought from us on the counter.

Customer: “Hi, I’d like to get a refund for this purse.”

Me: “Hello! I’m really sorry, but according to store policy, we don’t give out refunds.”

Customer: “What do you mean by that?”

Me: “It means that, unfortunately, you can only get store credit for the item or just exchange it for something of equal value. Store credit doesn’t expire, so if you don’t want anything else, it is probably the safest choice!”

Customer: “But I don’t want store credit or another item, I just want my money back. I’m from Europe and I won’t be coming back to your store ever again. This is ridiculous; no one told me about this.”

Me: “We have a sign right here on the counter and it is printed on every receipt we give out to customers.”

Customer: “Well, anyway, I don’t want anything from this store so you are going to give me my money back right now; just find a way. And be quick. I don’t have all day.”

I went to the back of the store to ask the owner what to do. She told me to process a refund just to get the customer out of the store.

I went back to the front to tell that woman about the good news. She didn’t have the receipt and didn’t remember when she’d gotten it, so it was a pain to retrieve it from the system, and when I finally found it, she didn’t even have the proper card to get the refund on, since it was her husband who bought the item in the first place.

Every time I asked for anything, she would just throw a fit and be rude to me, so I ended up having to get her the refund anyway. She stormed off without even a thank-you or a goodbye.

Related:
Refunder Blunder, Part 50
Refunder Blunder, Part 49
Refunder Blunder, Part 48
Refunder Blunder, Part 47
Refunder Blunder, Part 46

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Let’s Hope She’s A Better Passenger Than Listener

, , , , , , | Right | December 31, 2020

I work at a call center for an airline. A passenger calls, already upset, because a third-party booking site charged her infant for an adult ticket. I agree that this is wrong and she should call the ones who issued the ticket to refund that ticket and rebook. 

Caller: “Well, you’re the airline. Why can’t you do it?”

Me: “The third-party has your money and they are the ones in control of your reservation. The only information we have in our system are the flight details, but we can’t even see how much you paid for the ticket. It is them that made the error, but they are perfectly equipped to handle this situation so they can help you with no problem!”

Caller: “I waited on hold with you guys for half an hour and you won’t even help me!”

Me: “If I could, I would refund it for you, especially since you are calling within the same day as booking your ticket. Unfortunately, though, you bought the ticket through a third-party and, as I said, they have your money, not us.”

Caller: *Outraged* “You guys make this mistake and then won’t even help me! I’m never flying with you again!”

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You Spin My Head Right Round, Part 2

, , , , | Right | December 5, 2020

I work at a small-ish store that has a round cashier counter with two registers, one on either side. Unless it’s a particularly busy day, we only have one cash open, and the cashier usually uses the counter space on the other side to unpack and price merchandise. Even with our cash closed sign, customers are constantly confused by this.

The customer walks up to the counter, pushes aside the boxes and sign, and places their items down.

Me: “I’m sorry, sir, this cash is closed; you’ll have to go to the other side.”

I gesture to the other side of the counter.

Customer: “There’s no one there.”

Me: “Just go over, you’ll see.”

The customer walks over to the other side and places their items down. I spin around to face the customer.

Me: “Hi, how can I help you?”

Related:
You Spin My Head Right Round

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