(A woman is several places back in line with her son who is about eight years old.)
Customer’s Son: “Mom? I don’t feel good.”
Customer: “Hang on, honey. Mommy is going to get her coffee and then she will take you to the restroom.”
Customer’s Son: “Mom? I feel really sick.”
(I look up and see the boy is very pale and breathing heavy.)
Me: “Ma’am? If you would like to take your son to the restroom, we will save your place in line.”
Customer: “No, it’s okay. We will wait.”
Customer’s Son: “Mom. I really need the bathroom. I don’t feel good.”
Customer: “Honey, just wait. We’ll be done in a few minutes.”
Manager: “Ma’am, please take your son to the restroom. We’ll make your drink while you are in there. On the house. Please!”
Customer: “No! He will have to wait.”
(The customer’s son begins to gag and the customers near him move away from, all of them begging her to take him to the restroom immediately. A few even offer to take him themselves.)
Customer: “I said no! He is just doing this for attention. If you ignore him he will stop.”
Me: “Ma’am, for the last time. Please take your son to the–”
(The customer’s son bends over and begins vomiting on the floor.)
Manager: “Please! Get him out of here!”
Customer: “But I don’t want to lose my place in line.”
Manager: “Ma’am, either get him to the restroom or get him outside. Now!”
Customer: *in a huff* “Well, fine! He’s only doing this for attention!”
(The customer comes out five minutes later leading her fully-recovered son by the hand. As I finish mopping the boy’s breakfast off the floor, she collects her free coffee drink, smiles, and leaves, calling out…)
Customer: “Thank you very much. See you all tomorrow!”
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