Unfiltered Story #163223

, , | Unfiltered | September 12, 2019

(I am the Garden Center cashier. I have just scanned two large, urn-shaped flower pots for a customer)

Customer: *Glancing at screen* Is that what they cost?

Me: *Checks screen as well* Yes sir, they came up as $21.00 each.

Customer: I found those in the Clearance section. They shouldn’t be $21.00. These don’t have labels, so I’ll go get another.

(It isn’t far, so he’s back shortly with an identical pot with the clearance sticker displayed)

Customer: *Shows me the pot smugly* See, now what does that one say?

Me: Well, that’s clearly a clearance sticker, and it says $21.00.

Customer: Oh.

(He decided not to get the pots, and was pretty quiet for the rest of the transaction. It isn’t often that I can prove a customer wrong, and it sure felt good!)

Unfiltered Story #163221

, , | Unfiltered | September 12, 2019

(It has been a long and stressful shift. Five of the self checkout machines keep shutting off, along with the rest of the front end registers. Of the three machines still working, one can only accept card payments, and informs you of this at the beginning of the transaction. However, many customers ignore this. A customer has just finished scanning his items and is now at the payment screen. Unfortunately, he has cash in his hand. I notice him looking frustrated that cash isn’t showing up as an option and head over to him as quickly as possible.

Me: Sir, I’m sorry, but this machine can only accept cards at this time.

(As I have just taken over the self checkouts, this is the first time I get a good look at the machine. I notice that it does not have the usual signs (that also often go ignored) informing people that it can only take cards.)

Me: Oh, I’m so sorry, it looks like the person before me didn’t put up the signs.

(I prepare to suspend his transaction so that I can finish it at my paystation, but the customer speaks up before I can tell him this)

Customer: So what do I do now? Do I have to redo this? If you don’t do something, I’m gonna just walk away.

(Although his dramatic attitude is getting on my nerves, I do my best to be polite yet firm.)

Me: *Sir,* all I have to do is suspend this and bring you over to my paystation and take your payment there. That’s it; you don’t have to rering everything, because it will give me a slip.

(As I say this, I finish the suspension and guide the customer to my paystation. I scan the slip from the machine and take his cash. Another customer approaches the machine as I do this.)

Customer: (as I am placing his money in the drawer and getting his change) Better hurry up, someone else is doing it.

(Before I have a second to respond, he repeats it twice more. I am fed up and pretty much throw politeness out the window.)

Me: I got it, sir.

(He finally leaves and I retrieve the sign I need. The woman on the machine after him was using a card, and no one else had his issue. People need to learn to read!)

My Language Skills Are Foul

, , , , | Related | September 8, 2019

(For as long as I can remember, my parents have called each other a word that I always presumed was some made-up nonsense pet name and my mother jokingly insisting that it was an Italian curse word; my father’s family is Italian and he’s the one started it. Finally, one day, I decide to use the wonders of the Internet and look up a translation.)

Me: “Mom, you were right! [Word] means exactly what you think it means.”

Mom: “Really?!”

Me: “Except it’s not Italian. It’s Polish.”

Mom: “You mean your father’s been cursing at me in Polish all these years?!”

(As it turns out, my father used to work with some very foul-mouthed Polish fellows and this was the one Polish word he knew. And yes, my parents still use it as a term of endearment. I love my quirky family!)

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Green Versus Blue

, , , , , | Right | September 3, 2019

(I have stopped at a popular fabric store on my way home from work during the holiday season. I’m picking up supplies for my boss and me to put together stockings for our coworkers.)

Me: *muttering to myself* “Red or black? Hmm…”

(A woman approaches me.)

Woman: “Excuse me? Miss? Can you show me where [sewing materials] are?”

Me: “I’m sorry, ma’am, but I don’t work here.”

Woman: “Of course you do; you’re in uniform.”

Me: “I’m sorry, but I work in security and this is my site’s uniform. I don’t work for [Fabric Store].”

(I point at the company name on my button-down shirt and motion to my black slacks.)

Me: “They wear green aprons and jeans.”

Woman: “Nonsense. If you’re in work clothes, you work here.”

(This goes back and forth several more times, with me getting more frustrated because I want to leave and she won’t let me.)

Me: “Ma’am, I do not know what to tell you! I don’t work here! Besides, I don’t even shop here that much, so I couldn’t even help you as a fellow customer!”

Woman: “Don’t take that tone with me! I know you work here, so you need to do your job! Stop being lazy and telling me you don’t work here! I see your lanyard around your neck, and a lanyard means you work here!”

(A lightbulb goes off in my head and I realize that I’ve left my lanyard with my badge and licenses on in my haste.)

Me: “Oh, you mean this lanyard?”

(I grab and yank on it, causing the plastic safety breakaway to come apart. I shove the cards on it into my back pocket and leave the ends to hang free.)

Me: “There. Now that I’m not wearing it anymore. I don’t work here.”

Woman: “You are so rude!”

(I reach out and grab what I need, my patience gone.) 

Me: “Call me rude all you want, but maybe if you went and found someone who actually works here instead of wasting both of our time, you could have been shown what you’re looking for. Go find someone in a green apron and ask them.”

(I got past her and went to the registers. On my way out, I saw a manager talking to her and heard him say, “Ma’am, we don’t have blue uniform shirts; we have green aprons. Did you harass a customer?”)

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A New President Precedent

, , , , , | Right | August 21, 2019

(I work at a call center for a major US bank.)

Elderly Customer: “Hello. I would like to speak to the president of the bank.”

Me: *thinking she’s confused* “Do you mean the branch manager, ma’am?”

Elderly Customer: “NO! I meant what I said; I demand to speak to the president of the bank!”

Me: “I’m sorry, ma’am, but the president doesn’t take customer phone calls. Is there anything I can help you with?”

Elderly Customer: “PRESIDENT! NOW!”

Me: “Ma’am, again, I apologize but the president doesn’t have time to—”

Elderly Customer: *cuts me off* “GASP! He doesn’t have time for me?!”

(I could hear her sobbing as she hung up the phone.)

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