I am working in the gift shop at a zoo to get by while I am in college. The shop is pretty big; from one end, you can’t really see the other end. There’s one checkout next to the entrance; it’s kind of on its own at that side of the shop. Then there are the three main checkouts at the other end of the shop by the exit.
One day, I’m standing at the checkout by the entrance. I like working on that one because it’s never busy; people don’t normally walk through the whole shop and then go back to the entrance to pay. It’s an odd place to have a checkout, but I’m not complaining — easy day for me.
A guy walks out of the zoo and into the shop. He immediately turns and looks at me.
Guy: “Is this checkout open?”
Me: “Yes, is there something you’re looking for?”
He doesn’t respond and just walks back out of the shop and back into the zoo. Bit weird, I think, but I don’t really think anything more of it and carry on working.
About half an hour later, my manager comes over and asks me to cash up and go and takeover from someone at one of the main checkouts. I cash up and close the checkout. I turn all the lights off, put a cover over the desktop, and put out the sign that tells people to pay at the exit.
These are all pretty clear signs that the checkout isn’t open, especially the literal sign.
A while later, I’m working on the main checkouts and this guy comes stomping up. I realize it’s the same guy that came in like an hour ago asking if that checkout was open.
Guy: “I’ve been stood waiting at that checkout for twenty minutes!”
Me: “Sorry, sir, that checkout has been closed. You can pay here, though.”
Guy: “Well, you told me it was open, and now you’ve wasted my time!”
Me: “Again, I apologize, but we closed that checkout.”
Guy: *More annoyed* “I came in before and you told me that it was open. You lied to me.”
Me: “Sir, the checkout was open an hour ago; since then we’ve closed it. There was a sign that says to pay over here.”
Guy: “Well, I didn’t see any sign, how am I supposed to know it’s closed? And why would you close it after telling me it’s open?”
I’ve had enough. How clueless is this guy? Who in their right mind comes into a shop an hour beforehand to see if a checkout’s open? Things aren’t going to be the same an hour later. How could he not tell that it was closed? Every other customer had no issue with seeing that. Did he not notice flocks of people walking past with items to pay at the other end?
Me: “I’m sorry for the inconvenience, but again, we closed that checkout a little while ago. I’ll see what we can do about making it more obvious that the checkout’s closed.”
Guy: “It’s just poor customer service. You’ve wasted my time here! Your management is going to know about this. Just check me out so I can leave.”
I thought it best to not say it out loud, but I was thinking, “You’re d*** right they will. My manager’s going to love this one.”