Something Stinky About These Returns
I work in a high-end cosmetics store.
Customer: “I need to replace this; it just stopped working.”
She hands over a very expensive deodorant sold by a specialty company. My manager can’t tell if it’s defective or not, but we’re quite busy, so she just lets her walk out with a new one, and we think nothing more of it.
A couple of weeks later when we’re quieter, I notice that she’s back.
Customer: “I need to replace this; it just stopped working.”
I swear it is the exact same wording.
Me: “Oh, that’s strange. Is this the replacement we gave you for the one that stopped working last time?”
Customer: *Shocked that I remembered* “Oh… uh… maybe? I don’t know.”
Me: “Well, let me have a look-see. You seem to just be having the worst luck with this brand!”
I open it up to find that it’s been completely used up and is empty.
Me: “Oh, well, there you go! It’s not defective; it’s just been used up!”
Customer: “Oh… already? That went by kinda fast.”
Me: “Well, it’s a four-ounce tube, so it’s a standard size. Either way, I am soooo glad I have been able to figure out this mystery for you. Now you don’t have to come in claiming it’s defective every time it runs out!”
Customer: “Uh… yeah… uh… Thanks.” *Slinks out*