Mass-ive Amounts Of Fragility
I work in a store that sells items imported from Japan. It’s mostly novelty stuff, but we also sell a pretty decent and high-quality range of storage solutions.
An older couple is looking at a pre-built shelf that contains cool-looking pull-out storage containers. The guy comes over to me.
Customer: “Can I get the dimensions for this shelf? I wanna know if it will fit my daughter’s room.”
Me: “I’d be happy to help.”
I check the label on the item. The labels are attached in Japan, so they’re particular to the Japanese market, including having a price tag in Japanese Yen, as well as other things.
Me: “It looks like it’s 126cm in width, which would make it—”
I’m about to do the conversion into feet, but the customer is already upset.
Customer: “What’s that in American?! I don’t want none of those communist units!”
Me: “Uh… I was about to convert, sir. That width would be just under four feet, two inches.”
Customer: “Whatever. How much does it weigh? It needs to go on a drywall.”
I don’t even speak the metric figure out loud. I start converting, but even this is enough to upset the customer.
Customer: “What’s taking so long?”
Me: “I’m just figuring out how much it weighs, sir.”
Customer: “Why you gotta figure it out?”
I ignore him and convert the kilograms to pounds.
Me: “It’s a little over thirteen pounds.”
Customer: “Hmm.”
He waves me away as he continues to browse. His wife looks apologetic, but says nothing.
A few minutes later, I see the guy talking to my younger coworker, talking about another storage solution. I overhear my coworker answering him:
Coworker: “It weighs about six kilograms, sir.”
Ugh. Here we go. I rush over there just in time to hear the customer going off:
Customer: “Y’know what? F*** this store! We’re only here because my daughter, bless her liberal heart, loves this place, but if they don’t even have the decency to convert to American, then I’m not gonna give them my hard-earned dollars!”
The customer storms out, again with the apologetic-looking wife. I turn to my coworker.
Me: “You okay?”
Coworker: “Oh, yeah. I did that on purpose. I heard him going off at you about the metric stuff earlier, so I thought it would be funny to tease the baby.”
Me: “Uh… okay. Might be better if you didn’t do that in the future.”
Coworker: “Why? You scared of me causing… mass hysteria?”
Me: “…shut up.”
Related:
Mass Confusion
