It’s No Secret That This Officer Has A Major Attitude Problem
Decades ago, I worked in technical support for a military intelligence unit. We’re talking support for software and servers running mission-critical stuff.
Naturally, we all have a high security clearance in this unit, but some departments are more restricted than others. For the Highly Restricted departments, no one can enter unless they have been read into and signed a specific secret protection agreement. This agreement is pretty hardcore, including a restriction on which countries you can travel to for up to ten years after service.
One day around noon, we get a call from an officer who works in the department in the next building over. This is one of the Highly Restricted departments. We can do certain things related to their servers remotely, but none of us has the status to physically enter their space.
Officer: “[Highly-Classified System] isn’t working.”
Me: “Okay, I’ve run a ping to the server and it looks like it’s down. I need you to go down to your server room and press the ‘on’ button on the computer, and then let me know, and we’ll see if it gets back up.”
Officer: “No, I’m not doing that.”
Me: “Excuse me?”
Officer: “You’re the technical support person. It’s lunchtime. I’m going to lunch, and when I get back, I expect this system to be back up.”
Me: “Your server room is in [Highly Secure Department].”
Officer: “Yes.”
Me: “Physically entering that department would require me to sign a secrets agreement.”
Officer: “Probably. So what?”
Me: “All I need you to do is walk down to the computer and press the button. I’m sorry, but I’m not signing a secrets agreement to go press a button on your server.”
Officer: “This is a critical system. You need to fix it.”
Me: “I agree. So, please go down to your server room and press the button.”
Officer: “No, that’s your job. Like I said, I’m going to lunch.”
I know that my commander will back me up.
Me: “And like I said, I do not have the clearance to enter your server room, and I am not signing a secrets agreement just to press a button. So, I guess call me back in an hour when you’re ready to actually get your mission-critical system back online?”
He went to press the button before going to lunch. Surprisingly, once the server was turned back on, the system worked perfectly.