No Cable Makes You A Cry-Baby(sitter)

, , , | Related | September 20, 2017

(A customer has a bad signal issue that we have to dispatch a technician for during a busy part of the year.)

Me: “We have an opening in two days.”

Customer: “Two days?! No cable for two days? Well, who’s gonna watch my kids?!”

You Couldn’t Service-Write This Even If You Tried

, , , | Right | September 12, 2017

(I work at an auto and diesel repair shop, and I happen to be a young female. I write estimates, talk to customers, order parts, etc…)

Me: “[Shop]. How can I help you?”

Customer: “I need a quote on my truck.”

Me: “Sure, what kind of truck?”

Customer: “Are you the service writer?”

Me: “I am.”

Customer: “Are you the only service writer? No men?”

Me: “Just me. [Old Male Coworker] left a year ago.”

Customer: “Can I talk to anyone else?”

Me: “Sure. Hang on just a minute.”

(Transfers phone to one of the owners, who is an office manager.)

Owner: “Hi, this is Jane!”

(This happens about once a month.)

Unfiltered Story #92706

, , | Unfiltered | August 29, 2017

(I work tech support and we double for the switchboard when they’re busy. This call comes in on the switchboard.)

Me: “Thank you for calling [company]. How may I direct your call?”

Caller: “I need to talk to somebody in intake?”

Me: “I’m sorry, could you repeat that?”

Caller: *yelling* “INTAKE! SOMEBODY WHO ADMITS PEOPLE?!”

Me: “I’m sorry. We don’t admit anybody here. We just provide communications services such as phone, internet and cable television.”

Caller: “You don’t provide psychiatric help?”

Me: “No, this is [company].”

Caller: “[Local mental hospital]?”

Me: “No, [company’s acronym].” *I spell out the full name*

Caller: “Oh, sorry.” *click*