Giving Them A Hard Pill To Swallow

, , , , | Right | December 8, 2018

(I work at a retail pharmacy. I get a call from a patient.)

Customer: “I just came by the drive-thru, and you f****** idiots screwed up my prescription. This is completely wrong!

(I apologize profusely and confirm the medication she was supposed to pick up.)

Me: “You certainly did pick up the correct medication for yourself. What exactly was wrong with it?”

Customer: “Last time I got ninety pills, and this time I only got thirty! What kind of business are you running here?!”

Me: “I’m sorry, that is a bit peculiar. Let me see why that was done.”

(I look up her prescription, which is a quantity of thirty with three refills.)

Me: “I see your doctor only prescribed a total of a hundred and twenty pills. On your preferences, you request ninety-day supplies. We did indeed fill it for ninety days previously, meaning only thirty were remaining on your prescription, which is what you received today. After this, you will need a new prescription from your doctor in order to get a ninety-day supply. I’m sorry for the confusion.”

Customer: “No f****** way. You guys f****** shorted me. I’m going over soon, and you guys had better give me my d*** pills. I know you offer that service, since y’all are f****** useless.”

Me: “Ma’am, we did not short you. You were meant to get thirty pills. You don’t have enough pills on your prescription to fill for ninety. I can send a refill request fax to your doctor, and perhaps she can approve for more. If it’s within seven days, we can reimburse you and get you ninety days when it’s approved.”

Customer: *scoffs* “Seriously?! What the f*** am I supposed to do without my medication?! I need this stuff to live. Just give me my f****** pills.”

(I am going around in circles, so I cut her off.)

Me: “No. I’m sorry, I cannot invent a new prescription and give you pills you do not have. You have no refills. Zero. You have thirty days’ worth you just picked up, and thirty entire days to get more. I can get you my pharmacy manager if you want a second opinion.”

(I put her on hold before she could protest or swear at me anymore, and the pharmacist who had been listening to her in disbelief picked up the call. The customer hung up, and we thankfully haven’t heard from her since.)

This Guy Should Shut His Mouth About Yours

, , , , | Right | December 6, 2018

(I’ve just had to have minor surgery on my tongue and the roof of my mouth. My mouth is packed with gauze. We have to stop at the pharmacy to pick up antibiotics before heading home. My mom does some other shopping, but I sit in the waiting area. I’m miserable and still reeling from the drugs, and I’m texting friends. An older man comes and sits across from me in silence for a half hour. Then, suddenly, he rages out at me.)

Customer: “You know, back in my day, we would talk and not just sit with your phone in front of your face. Ignoring people! We used to dress to go shopping, too, not just pajamas in public!”

(He continues on, raging that I’m wearing PJs and that I’m on my phone. I ignore him. When my mom comes back around, he rages at her, too.)

Customer: “You need to teach your child some manners! She hasn’t even said hello, just sat there on her d*** phone!

(Finally, I just turn and open my mouth, full of bloody gauze, and muffle out a hello. He looks horrified and backs away from me.)

Pharmacist: “Just ignore him. He comes around and never buys anything, just harasses our customers.”

Ignorance Has No Expiry Date

, , , , | Right | December 4, 2018

Customer: “Excuse me, I see in your ad that you have this sale. I was wondering if I could use this coupon that expired only almost a week ago. Will that be all right?”

Me: “I’m sorry, but [Store] can no longer take any coupons past expiration date.”

Customer: “Oh? Well, that isn’t right. Are you sure?” *she then props herself against the counter and says this* “You know, I also work at [Store, but different location] and [Their Manager and Employees] took them all the time, and I know for a fact that you guys do so here also. Who is the boss tonight? Let me speak to them and I’ll show you.”

Me: “Yes, ma’am.”

(I find the store manager, tell him the situation, and he comes up after finishing helping another customer. When he walks up, she gives him a grand greeting and explains to him the situation. Though I had to help another customer and did not get to stay for the conversation, I did get to see her leaving the store saying:)

Customer: “Oh, well, I guess I’ll just have to try somewhere else that actually tries to make customers happy!”

(I ask my manager what he did.)

Store Manager: “I know her from another store location, but it’s good you stood by our policies. When I mentioned to her about which stores are on the naughty list for accepting bad coupons and giving unnecessary store credit, of which her store was in second place, I asked her how she was dealing with that. She said never mind, and left! If we allowed it, who knows how many more customers would have come expecting this if they heard they could pull that stuff here!”

(Moral of the story: you are not there to sacrifice values and bend rules to give someone an ego boost or sense of entitlement. Stick to what you know, and keep the truth because anything can happen in retail.)

Behaving Poorly

, , , | Legal | November 28, 2018

(I am full of a chest cold and have struggled to the pharmacy to stock up on decongestants, so I can go back to bed for as long as possible. My spouse has texted to ask me to pick up extra, as he’s starting with the same cold. As I look through the shelf of cold and flu medication, I notice that everything contains either paracetamol — acetaminophen — or ibuprofen. There are laws limiting the sale of those medications in the UK, which have significantly reduced intentional and accidental overdoses.)

Me: *pointing at shelf* “Excuse me. How many packets am I allowed to buy?”

Assistant: “Only two, I’m afraid.”

Me: “Oh, bother. For two of us poorly, that’s only two days’ worth. Never mind. I’ll just have to come back again.”

Assistant: “Well, unless you have a consultation with the pharmacist…”

(Fortunately, the pharmacist agrees to authorise sale of two packets each for me and my spouse, and after thanking her, I pay.)

Assistant: “People are so rude about the limit, though. You should hear what they’re like when we have to say no.”

Me: “What? But they do know it’s actually the law and not just [Pharmacy] policy?”

Assistant: “Yes. One man shouted at me for several minutes because I wouldn’t sell him ten packets of paracetamol in one go. Then he said, ‘I’m just going to come back in fifteen minutes to buy more and you won’t remember me.’”

Me: “I’m not sure that’s how that works.”

Assistant: “Yeah, he was pretty memorable by that point.”

Me: “And instead he could just have gone to [Shop twenty metres away] and [Shop fifty metres away], which both sell that kind of medicine.”

Assistant: “Exactly!”

Medication To Cure Delusions Of Self-Importance

, , , , , | Right | November 28, 2018

(The phone rings.)

Me: “Good morning, [Pharmacy]. This is [My Name] speaking.”

Customer: “I need to speak to the pharmacist.”

Me: “Sorry, the pharmacist is consulting at the moment. Maybe I can help you?”

Customer: “No. It’s super urgent. Only the pharmacist can answer this question.”

(Luckily, the pharmacist has just finished consulting.)

Me: “Oh! The pharmacist has just finished consulting. I will put you on.”

Pharmacist: “Hello? [Pharmacist] speaking.”

Customer: “What time do you guys close?”

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