When You’re Driven To Saying Something

I am in the drive-thru at a pharmacy chain to pick up a refilled prescription after work. This typically takes less than five minutes. There’s one car ahead of me and one behind me. I realize after about ten minutes of scrolling through my phone that nothing seems to be happening.

I roll down my window and hear the customer in the car in front of me.

Customer: “No, no. It’s not [price]. It should be [lower price].”

Pharmacy Tech: “Give me one moment; I’ll check your insurance again.”

Whatever. I roll up my window and resume my scrolling. Several minutes later, the car still hasn’t moved and there are now three cars behind me. I roll down my window again.

Customer: “I’m not paying that!”

Pharmacy Tech: “Ma’am, I’m sorry, but your insurance—”

Customer: “No! Go check again!”

Pharmacy Tech: “Ma’am, like I said, it’s an insurance issue—”

Customer: “Check again. I’ll wait. My insurance has always—”

Forgetting that my window is rolled all the way down, I let out an exasperated yell.

Me: “Will you just go inside?! I’ve been waiting for twenty minutes!“

The car in front of me goes silent.

Customer: “I… I think I’ll come inside and speak to the pharmacist.”

She speeds off. I pull up and give the pharmacy tech my information. They send my prescription out in record time.

Pharmacy Tech: “…and you’re all set!”

Me: “Don’t I owe you [normal copay amount]?”

Pharmacy Tech: “No, you don’t. Have a fantastic day, Ms. [My Name]!”