Unfiltered Story #139469

, , , | Unfiltered | February 12, 2019

(At the pharmacy I work at, we sell cards for buying cell phone minutes. Most of these cards have set amounts that you are able to purchase, usually multiples of $10. The register can only put those set amounts on to the card. A customer I recognize as someone who has given me trouble in the past walked into the store with someone else, grabbed a phone minute card and placed it on the counter)

Me:And how much would you like to put on this card?

Customer: 35 dollars, please.

(I look at the card, it clearly say $10 $20 $30 $40 in giant numbers)

Me: Im sorry, I can’t put $35 on this card. It only allows me to put in the amounts on the front.

Customer:…But I need $35 for my plan!

Me. I’m sorry, but I literally can’t put anything but whats on the card.

Customer: Hold on a second….

(The customer suddenly pulls out a cell phone and procceds to begin hitting numbers for a good 5 minutes. I can hear an automated voice coming from the other end. He then holds the phone up to me)

Cellphone: If your plan is for a monthly charge for $35, please press-

(He pulls the phone back)

Customer: SEE?!

Me:…

(I then explained and demonstrated that I literally could only put in what the register allows me. He seemed like he was gonna say something else on the matter, but luckily the person he was with saw the futility in the situation, convinced him to leave.)

H2-Woes

, , , | Right | February 10, 2019

(I am working in the back of a pharmacy. A coworker who is on the front comes in to ask a question.)

Coworker: “What ointments don’t have dihydrogen monoxide?”

Me: “Don’t have what?”

Coworker: “Dihydrogen monoxide. A customer says she deathly allergic to it.”

(Humoured by the statement and assuming it’s a joke, I follow [Coworker] out.)

Me: “Sorry, what was your query?”

Customer: *sighs* “What creams don’t have dihydrogen monoxide? I’m so allergic to it that even the slightest touch could kill me.”

Me: “Umm, is this a joke?”

Customer: “Absolutely not! How dare you?!”

Me: “It’s just that dihydrogen monoxide is water, like the bottle of Vittel in your hand.”

Customer: “No, I am allergic to dihydrogen monoxide, and I need a cream that doesn’t have it.”

Me: “Do you know what water is also expressed as? H2–”

Customer: “–H2O. Yes, I know that.”

Me: “And that means water is made of two hydrogen atoms and one oxygen?”

Customer: “I don’t see how this has anything to do with—“

Me: “Two hydrogen, di — Dihydrogen. And one oxygen, mono — monoxide. Water and dihydrogen monoxide are literally the same thing.”

Customer: *blank look*

Me: “For all I know, you could have an allergy to water, but since that is rare and you didn’t know that they were the same, I’m assuming you don’t?”

Customer: “This is ridiculous. I am allergic to dihydrogen monoxide, and if you can provide me with cream that doesn’t have it, I will find somewhere that does!” *storms out*

Me: “Good luck with that!”

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Branded With Kindness

, , , , , , | Hopeless | February 8, 2019

I was dropping off some prescriptions at my local 24-hour pharmacy around ten at night. There were only two employees working at the time: a pharmacist and a pharmacy tech. They were obviously extremely busy. When I was asked when I’d like to pick up my prescriptions, I simply said I’d like them as soon as possible. The tech looked genuinely terrified to inform me that there was at least an hour wait time. Of course, I expected as much, so that was no problem at all. I could tell from her demeanor that other people had not been as understanding. I told her that I was planning on going out to eat, so she could take her time and that I hoped that customers would learn to be more understanding.

When I returned to retrieve my medicine, one of them was ringing up at four times the amount I expected. As I have a heart condition that prevents me from working, I knew there was no way I could afford that. I purchased the other medication and decided that I would just call the hospital and ask if they could send a cheaper alternative prescription to the pharmacy. Upon speaking to the pharmacist, I was told that it would be another thirty minutes before he would even be able to check for an alternative. I decided to sit in the waiting area, as I had nothing else to do at the time and I wasn’t in any particular rush.

At that point, it was clear that the young lady’s shift had ended and she had left for the night. The pharmacist was now working by himself. I waited patiently as I watched this man run around and assemble orders, answer phones, type furiously on the computer, check inventory, and deal with customers in both the drive-thru and at the counter. That poor man didn’t have a breath to himself. Eventually, he looked up and noticed I was still there. He called me to the counter and rang up my medicine at a huge discount — much less than I was expecting to pay in the first place. I thanked him profusely and wished him a better night than the one he appeared to be having. It was only when I reached the car that I realized that he hadn’t had time to find a generic alternative and he had given me the name brand medication. He brought it down from 105 dollars to 17. As someone struggling financially, that meant the world to me.

I made sure to call the manager in the morning and tell them how wonderful their employees were. I will definitely be going back there. It might cost a little more than other pharmacies and it might take a little longer, but the customer service cannot be matched.

Moral of the story: a little patience and kindness go a long way.

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Sometimes You Wish Customers Were Contactless

, , , | Right | February 8, 2019

(I am handing out a prescription to a patient.)

Me: “That’ll be £8.40, please.”

(I see that she’s getting her card out, so I press “card payment” at the till. I am not paying that much attention and the payment goes through fine.)

Customer: “When do I put my PIN in?”

(I’m confused as the payment has already gone through.)

Me: “The payment has already gone through contactless, and here is the receipt.”

Customer: *getting visibility upset* “I do not have that! How can it go through when I haven’t put my PIN in? Let me have a look at that receipt now. There’s no way I could have paid for that; I haven’t put my PIN in.”

(I check the receipt and notice it’s been paid using a specific credit card, which is different from the card she has in hand. I show her the card and receipt number.)

Me: “You put your purse too close to the contactless machine.”

Customer: “But I didn’t put my PIN in; I did not authorise this transaction!”

Me: “This is a new thing in the banks are doing to make transactions a little bit quicker. It only covers payments under £30.”

Customer: “But I did not authorise this transaction! I did not want to pay with that card! I don’t want this ‘contact list’ nonsense!”

Me: “If you don’t want contactless, you have to speak to your bank.”

Customer: “I certainly will be. I do not want this ‘contact list’ nonsense. Anyone could steal my money.”

(As she is getting upset about something I can’t help her with, I try to end the conversation.)

Me: “Here’s your prescription that has been paid for. Good luck with the bank!”

(She said thank you for the prescription, but continued to rant about how she should have to use a PIN number, how contactless is stupid, and how the bank is making it easy to steal money.)

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Not Even Partially Apologetic

, , , , | Right | February 4, 2019

(I work in a retail pharmacy in a suburban city. A lot of snobbish, entitled people come through our line every day, thinking they are God’s gifts to the world and that we should feel honored to bend over backward and kiss their a**es. It’s a Sunday afternoon, during a slow hour in the late summer. It’s just me and my pharmacist working today. I’m helping someone in our drive-thru, so the pharmacist helps this guy who comes up to the counter. I overhear this exchange as I’m ringing up the person I’m helping.)

Pharmacist: “Hi, there! How can I help you?”

Customer: “Yeah, I’m picking up a prescription.”

Pharmacist: *looks up the guy’s name in the system and goes to retrieve his script* “Just so you know, sir, we didn’t have the full quantity of this medication in stock, so we had to give you a partial supply. We should have the rest in tomorrow morning, though.”

Customer: *raising his voice* “You know, this is bulls***. I got a phone call saying that my prescription was ready in full, but every time I come here, you guys only have a part of the d*** thing!”

Pharmacist: “I do apologize, sir. Are you sure the phone call said it was done in full?”

Customer: “What, do you think I’m stupid?! Of course it did! Here, listen!”

(He pulled out his phone and replayed the voicemail on speaker so we could hear. It very clearly stated that the prescription was ready for a PARTIAL FILL. Obviously flushed and embarrassed, the guy tried to brush it off like it was still our fault, paid for his partial, and left. My pharmacist paraded that little victory around for the rest of the year.)

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