Drive-Thru Staff Who Can’t Get Their Orders Right Get Into A Bit Of A Pickle

, , , , , | Working | December 4, 2018

(I live a couple minutes away from a locally-owned fast food joint. They’re somewhat renowned for subpar service, but the food is pretty good, so my husband and I put up with it. Since we’re both picky eaters, I’m obsessive about double-checking our order. I pull up to the drive-thru and order our usual.)

Me: “Hi. I’d like a number one, plain, with cheese, and a chocolate malt. And another number one, pickles only, no cheese, and a [soda].”

(The employee reads the order back perfectly, mirroring the correct order I see on the screen. I pull up to the window, pay, and check the order on the receipt. Everything is definitely correct. I get our food and drive home. We open our burgers, and neither is correct. His has cheese but tons of veggies — easy enough to fix. Mine, however, is dripping with even more mayo and ketchup than they typically use on burgers. I take mine back and run inside the restaurant, since the drive-thru is now packed.)

Me: *presents the burger and receipt* “Hi! I just went through the drive-thru, and when I got home I realized neither burger matched the receipt. One was salvageable, but I need this one replaced. Can I get a plain number one burger with pickles only?”

Employee: *starts punching buttons on register* “Okay, so just one burger with pickles…”

Me: “Oh, I’m sorry, I’m not going to pay for a new burger. I just need you to give me the burger I paid for in the first place.”

(The employee looks panicked, then runs over and whispers to a manager, who I recognize as the one who handed me my order at the drive-thru.)

Manager: “So, you want us to give you a free burger? You couldn’t eat this one?” *opens burger wrapper and waves the soggy burger at me*

Me: “I’m really sorry; I just can’t eat a burger dripping with sauces I hate. Can I just get the burger that’s listed here on the receipt?”

(The manager snatches the receipt out of my hand, and stomps back to kitchen. She returns a couple minutes later, and smirks at me as she hands me a bag.)

Manager: “There, one plain burger with pickles.”

(She literally ran back into the kitchen as I tried to thank her. I was really worried that someone had spit on my burger, but being pregnant, starving, and grateful that my burger was indeed completely covered in pickles, I decided it was a risk worth taking!)

Unfiltered Story #122044

, , , | Unfiltered | September 22, 2018

I work at a popular ice-cream store, and am currently taking a woman’s order at the drive through.

Me: “Welcome to [Ice-cream store], how may I help you?”

Woman: “I’d like a medium brownie shake.”

Our store doesn’t carry any ice-cream flavors with brownie in it. I inform her of this.

Woman: “No, I want a brownie shake.”

Me: “I’m sorry ma’am, but we don’t have any flavors with brownies in them. Could I get you a different flavor instead, like [flavor]?”

Woman: “I said I wanted a brownie shake, how hard is that to understand?”

Me: “I… I’m sorry ma’am, but we don’t have any flavors with brownies in them…”

Woman: “Can’t you just add brownies to the shake?”

Our manager made it clear to us a while ago that we weren’t allowed to add anything to shakes that wasn’t already on the list of pre-approved items. Brownies are not on that list. Again, I inform her that I’m unable to do what she wants.

Woman: “Are you ******* kidding me? I’m a customer! Can’t you find some way to just add it for me!?”

My manager, who had been listening in, overrides me and speaks to the customer. We’ve already had several troublesome customers, and the manager is fed up at this point.

Manager: “We can’t do what you’re asking because we have no way of ringing in the price of the brownies. Please order from one of the flavors we do have.”

Woman: “But I’m a customer, you have to find a way to serve me!”

Manager: “What you’re asking is impossible, we can’t do that. Like I said, we have no way of ringing the extra price of the brownies in.”

Woman: “But I want a brownie shake!”

The manager tells me to offer the woman [flavor] or [flavor], which are similar to what the customer wants, and washes his hands of the situation before he losses his temper.

Me: “Because we can’t make the shake you wanted, would you like to switch your order to [flavor] or [flavor] instead?”

Woman: “No! If I wanted [flavor] or [flavor], I would have asked for it!”

I’m completely unsure of what to do- I’ve never had a customer so set on one impossible to make shake with such determination before. Not wishing to anger her even more, I decide to play it safe by simply staying silent. After a couple minutes of incoherent muttering, the woman finally speaks.

Woman: “…I’ll take [flavor].”

I ring her order up and greet her at the window, accepting her money and giving her her recipt. She doesn’t pull ahead, instead leaning towards me.

Woman: “Why the **** doesn’t your store carry anything with brownies in it!? If customers want brownies, you should ******* have to add a flavor with brownies to your menu! I’m a customer, you should ******* have what I ******* want!”

Me: “I don’t have any say in what flavors we have, ma’am- I just work the drive through.”

The woman huffs and drives ahead to get her shake. After she leaves, my fellow employees, who have heard everything, jokingly insist that I add brownies to every order with shakes in it that I take afterwards.

Unfiltered Story #118589

, , | Unfiltered | August 20, 2018

Many decades ago I was working in a department store (now closed). One day I helped the manager of the electronics department clear the dead weight – products that were outdated, single units in stock, messed up packaging, or just simply hadn’t moved in years – out of his storage room so they could fill it up with more, recent stock.

This stuff couldn’t be returned back to the warehouses, and was not moving at all. Many of them came up marked 50-75% off. The department manager and I spent the afternoon marking them down, then piling them on a big 6’x3′ table very near one of the entrances. He puts a big sign on them that says “All items 50% Off.”

This was around 4pm.

At 6pm, as his his shift was about to end, he replaces the sign with a sign that says “50% Off The Marked Price,” says “oops!” and clocks out.

The table cleared within the hour.

Unfiltered Story #113819

, , | | Unfiltered | May 31, 2018

I work at a local hotel here in oklahoma city as a front desk agent in the mornings. I had an experience with a guest that went as follows:

Guest: Yes, I need a receipt to turn into my work for compensation.

Me: Okay, Sir, if you can just tell me your room number, please.

Guest: *says room number*

Me: Sir, I see you stayed free last nights on your reward points. I cannot give you a receipt since you didn’t pay anything for your room.

Guest: Why not? I need to get compensated for my stay!

Me: Sir, you used points to stay last night. It was a free stay.

Guest: Yes, but my company needs to compensate me for the money I spent here.

Me: ….Sir, I cannot give you a receipt because it was a free stay. However, I have you checked out.

Guest: Okay…. well have a good day then…

Me: Thank you, Sir, you too.

Unfiltered Story #110659

, , | Unfiltered | May 10, 2018

(I work in a retail store, and when certain items go on sale we place hang tags on the item saying Buy One Get On 50% Off, etc. I was hang tagging items when a costumer went up to my manager at the counter.)

Manager: (rings up her two items and tells her the price)

Customer: Oh wait, I’ve got a coupon.

Customer: (precedes to hand my manager one of the hang tags that says Buy One Get One 50% Off)

Manager: I’m sorry mam, but that is not a coupon.

Costumer: What do you mean it isn’t a coupon? I got it in the mail yesterday.

Manager: I doubt that, seeming as this is one of our hang tags that [My name] is currently marking items with.

Costumer: No, I specifically got this in the mail. I want to speak to the manager.

Manager: M’am, I am the manager on duty and I can confirm that this is not a coupon.

Costumer: Oh, I see. (goes on and pays like nothing happened)

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