Can We Get A Refill On Your Brain Prescription?

, , , , | Working | October 26, 2020

I drop off a prescription at my pharmacy. Instead of giving me a number, they’re slow enough to tell me I can just queue up again after twenty minutes and it’ll be ready. I give it thirty, and when I get back in line they have several customers ahead of me who all have difficult problems, meaning by now they certainly have had enough time to fill it. Finally, it’s my turn.

Me: “Hi, I’m picking up a prescription.”

I give the relevant information.

Employee: “Okay, let me look that up… It says you don’t have any refills left.”

Me: “Uh, yeah, that’s true. I brought in a new prescription.”

Employee: “What was the last name again?”

Me: “[My Last Name].”

Employee: “First name?”

Me: “[My First Name].”

Employee: “Picking up [medication]?”

Me: “Yes, that’s correct.”

Employee: “You don’t have any refills left. See?”

She shows me the computer screen, which indeed is telling me I have no refills left.

Me: “I know I don’t have any refills left. That’s why I went to my doctor and had my doctor write me a new prescription, and then I brought that prescription here to be filled.”

Employee: “You brought in a new prescription? When?”

Me: “About… forty, maybe forty-five minutes ago at this point.”

Employee: “Who’d you give it to?”

Me: “Uh… Whoever was at the drop-off counter; I don’t really remember who it was.”

The employee leaves for another five minutes and finds my prescription.

Employee: “Okay, we found it.”

Me: “Great.”

Employee: “It’ll be twenty minutes before it’s ready.”

Me: “Of course it will.”

Fortunately, this time, they actually filled it.

1 Thumbs

The Medicinal Value Of Good Vibes

, , , , | Healthy | CREDIT: oreoltbozo | September 18, 2020

A customer comes in wanting her two prescriptions filled.

Me: “That’ll be about fifteen minutes.

The customer and her husband go wait in the waiting area. I help other customers, answer phones, finally get to counting out her prescriptions. After the pharmacist double-checks the prescription, the medicine, and the count I go and ring up the customer.

Customer: “I want to look at the medicine before getting them.”

She takes them out of the bag and puts them out on the counter, but doesn’t open the lids like other patients do when they ask to see the medicine. She then pulls out a small velvet bag from her bag and pulls out a clear crystal on a string. She hovers it over each bottle for thirty seconds.

Customer: “They have good energy; I’ll get them.”

The whole time I just stared at her looking at her wide-eyed not saying a thing, I just put the bottles back in the back and rung her up. I guess I’m glad our pharmacy had good energy?

1 Thumbs

Sick Over A Dollar

, , , , , | Right | January 27, 2019

(At our pharmacy, a particular woman has called in three times this week, asking about her prescription prices and wanting to switch stores, calling us terrible, saying we hate her because we overprice her meds, etc. I had the luck to deal with each phone call. Near closing time, I recognize her voice as I’m checking her out.)

Customer: “Why is my prescription $10? Last time it was $9.”

Me: “It looks like the type of discount card you have says you can only use it six times for this particular medication before it runs out.” *I point out where it’s written on the computer screen, even though I already told her this earlier when she called*

Customer: “Well… well, your $4 list says this should only be $4 for a month’s supply!”

Me: “If you look here, our state has a minimum price on this medication that we can’t go under. Without insurance, we have to charge $10.”

Customer: “You’re a bunch of liars. That’s false advertising. That doesn’t make sense.”

Me: “I’m sorry, I thought we had already talked about this over the phone. That’s something our store can’t change; it’s a state requirement.”

Customer: “You mean I could go to Jersey and get it cheaper?”

Me: “New Jersey’s not on the list, so it’s possible. I know you’ve switched a few of your prescriptions to other stores—“

Customer: “You guys are all snakes. This is ridiculous. It shouldn’t be $10.”

Me: “If you like, I can put the prescription back and you can try to get it filled somewhere else.”

Customer: “NO! I will DIE without my medication TONIGHT.” *this was not a drug that would harm you, even if you stopped taking it for over a week* “I need this NOW. Just give me it.”

Me: *quietly hands her the bag after she’s done throwing her change down on the counter at me*

Customer: “I hope you’re happy. I hope you know you’re scamming me and getting away with it. I could’ve needed that extra dollar. Karma will get you and you’re going to go to Hell.”

(The kicker is she called the next day and complained about me being a b**** and saying I was trying to withhold her medication. The lead pharmacist was on that night, and knew she was the irrational one.)

1 Thumbs

Don’t Do Drugs, Hers Specifically

, , , | Healthy Right | November 17, 2018

(I am a medical assistant in a family medicine clinic. We often have difficulty with refills for patients, but this was a memorable one. Note: the patient is elderly so I was trying to be really patient and understanding!)

Me: “Thank you for calling [Clinic]. How may I help you?”

Patient: “I need to find out which medications Dr. [Name] refilled at my last appointment.”

Me: “It looks she filled two: [Medication #1] was sent to your mail order pharmacy, and [Medication #2] was sent to your local pharmacy.”

Patient: “I didn’t need [Medication #1] refilled!”

Me: “I am sorry about that. Which medications are you needing refilled today?”

Patient: “All of them.”

(I start to go through her list.)

Me: “How about [Medication #3]?”

Patient: “I don’t need that one.”

Me: “How about [Medication #4]?”

Patient: “I don’t need that one, either.”

(This repeats several times.)

Patient: “I just need the ones I take regularly.”

Me: “Well, you only have two medications that you take daily, and [Medication #1] was filled last month. Are you needing [Medication #5]? I can refill that for you, though our records show you should have about ten months of refills at your mail order pharmacy.”

Patient: “I don’t know what that is. Just fill all of them for me!”

Me: “I don’t know which ones you are needing; it looks like you have refills on all of your regular medications.”

Patient: “Just ask Dr. [Name]. She’ll know what I need.”

Me: “I have your list in front of me, she won’t know more about what you need refilled than I do.”

Patient: “I’m trying to bake a pie. Just call me when you figure it out.”

Me: “Ma’am, I’m sorry but I don’t know how to help you as I’m not sure what you need.”

Patient: “Fine, I’ll call you back later. Try to figure it out for me.”

(This was one time, that while frustrating, I actually felt really bad that I couldn’t help her! She wasn’t particularly rude, just confused.)

1 Thumbs

This One’s A No-Brainer

, , , , | Right | February 13, 2010

Customer: “My mother is taking some medication and it is making her sick. Can you stop giving it to her?”

Me: “I’ll have to ask the pharmacist for you. What medication is it?”

Customer: “It’s a little white pill.”

Me: “You don’t know the name of it, sir? We do have many white pills in the pharmacy.”

Customer: “I think it’s for her heart… or her brain.”

This story is part of our Pharmacy Roundup!

Read the next Pharmacy Roundup story!

Read the Pharmacy Roundup!

1 Thumbs