I’m a cashier and it has been a very busy day, usually people here are really kind and they are understanding about our typical policies when it comes to alcohol. We’re required to check a person’s ID if they look younger than 40. A lady came through my line today with a 24 pack of beer, I always ask before I scan the alcohol if the person has their ID if I they don’t look 40. She looked like she couldn’t have been older than 20 if that. I asked and she simply told me her birthday. I said ma’am I need to see your ID in order to sell you this. She said oh the manager standing over by the alcohol in the back said I wouldn’t need to and I know the store manager as well, you should know who I am too. I have no idea who the manager she’s talking about is and I don’t know her either. Also I know no manager would allow this. I want to say I can call over my manager up front and maybe she could help her out. She cuts me off after I say manager though and says to the cashier next to me could you check me out since obviously this b**** doesn’t know who I f****** am. When he looks at me he’s overheard the whole conversation and knows he can’t help her. He says I’m sorry I can’t. She cuts him off and says I’ll give you a present if you do help me out big boy. He turns red. By now a manager shows and while the lady is busy trying to seduce him I explain what she’s doing the manager pipes up and says ma’am without an ID we cannot sell you the alcohol I can hold it for you until you get your ID at this the customer then looks between her me and the other cashier spits at me and her and walks out after giving the other cashier the bird.

I am a manager at a combined grocery and restaurant location; it is very well known and popular in my part of the country.

This is well into a “shelter in place” and “essential business only” situation.

This lady pulls up through the drive-thru, driving past other customers, and pulls up to the window. A secondary manager and an employee greet her at the window. She speaks demandingly.

Customer: “Go get my items from the grocery section.”

Coworker: “I am sorry, ma’am, but it is company policy that the drive-thru is for restaurant food only.”

She throws a few F-bombs and calls them a few names out of the book.

Coworker: “Again, ma’am, drive-thru is for restaurant food only, and handicapped people only have the option of calling in an order.”

She drives around to the front of the store, parks in a handicapped spot, and starts to motion the cashier out to her. The cashier walks out, points out that she does not have a handicap placard or sticker, and walks back in. At this point, she has dropped multiple more F-bombs and called the employees multiple names.

I have been doing inventory and have not seen or heard any of this until after this is all over. I come walking onto the line as this lady comes into the store, screaming and dropping still more F-bombs.

She motions to a lady with three kids at the front register, and then to another lady with three kids ordering ice cream, finally spinning around, almost hitting them as she flails her arms around.

Customer: “This is f****** why I didn’t f****** want to f****** come in here!”

I walk over as she storms into the grocery section.

Me: “Ma’am, I need you to stop yelling and cursing; there are children around—”

She screams and curses some more, moaning about how she is a caregiver and shouldn’t have to step foot in our store. I give her a second warning about cursing and walk away. The next thing I know, she is screaming at me over the shelves from the next aisle over.

Customer: “I’m not causing a scene; it’s your f****** problem!”

She’s trying to stand in line at the cashier at this point, about four customers back from the register. I walk around the shelves to her and take the half-gallon of milk she has in her hand.

Me: “You need to leave.”

She grabs her ID badge on her lanyard and literally hits me in the face with it, screaming.

Customer: “Do you see this? That means I’m essential!”

I look down at the apron I am wearing. I grab it up and fluff it in her face.

Me: “You see this apron?! This means I’m essential, too! Otherwise, I wouldn’t be here!”

The guy standing in front of her laughs, and the customer at the checkout hollers out:

Other Customer: “Thank you; she needed to hear that!”

She dropped her shopping and left.

Customer: “We’d like two coffees, please.”

Me: “Alright, sir, would you like small or large?”

Customer: “Ummmm……uh…..Nah, just two coffees, please.”

(I work at a small family business that my mother owns. We offer a variety of foods, including breakfast served all day, burgers, fryer options, mexican, cold sandwiches and wraps, and a small selection of fried pies. When my mother last updated the menu was when we added the pies to it, but she forgot to mention that they were fried so I typically have to mention that to customers when they try to order a slice of peach pie that it’s fried. Most customers are deterred by that fact but they are always polite about it. This situation was a bit different.)

Customer 1: *comes up to the counter with Customer 2 after reading our menu for about 10 minutes* “Excuse me, does your peach pie come with ice cream?”

(I have no idea where she got this idea because no where on our menu mentions ice cream so I’m a bit taken aback by this. I also figure she doesn’t know our pie is fried.”

Me: “Oh, no it doesn’t. Also the pie is fried.”

Customer 1: “Oh. Does that mean everything is fried?”

Me: *again, a bit taken aback by the question* “All our pies, yes.”

Customer 1: “Well, then my husband will have a plate of fries, and I will take the corn dogs.”

Me: *begins ringing them up* “And what side would you like with that?”

Customer 1: “Fries.”

Me: *adds that* “Anything else?”

Customer 1: *looks to customer 2* “Do you want anything?”

Customer 2: “Well…I really want a turkey sandwich…but that’s not fried is it?”

Me: *once again taken aback by the question* “Um…no, it’s a cold turkey sandwich.” *and I point to it on the menu*

(She orders the sandwich, and I finish ringing them up. As I’m bringing their order into the kitchen, I realize she must’ve meant to ask if EVERYTHING on our menu was fried…I’m not sure I’ve ever heard of a fried cold sandwich or fried salads.)

My mom’s friend’s daughter works at a regional hamburger and ice cream chain store that also has a small retail area that sells basic groceries. This chain does not have a break room for the employees, so they are expected to eat on their breaks in the main dining room.

During the recent outbreak, the dining room is closed, but the drive-thru and the grocery section are still open. A customer comes in and sees her eating in the dining room.

Customer: “I thought the dining room was closed! Why is she in there?!”

Manager: “She works here. She’s just taking a break.”

The customer then threw a fit and called the county health agency. She made such a stink that the managers from then on were forced to make the employees take their lunch break in their cars.