You’re Not Motivating Us To Help You Faster

, , , , | Right | September 21, 2017

(A car drives straight through our drive-thru without stopping at the order box. Keep in mind that we are timed for how fast we get cars through at the window. Once the customer is at the window:)

Customer: “Give me a small black, a turkey club, and two fruit explosion muffins.”

Me: “Certainly. But sir, I will ask that you please place your order at the order box on your future visits. It helps us ensure that you are not waiting in the drive-thru very long, and that we are able to get you through quicker.”

Customer: “That’s okay; I find this way helps you move faster.”

They Need A Rude Awakening

, , , | Right | September 21, 2017

(We have a two-lane drive-thru, so one lane has to cut off the other lane when driving through. I have just finished taking one lane’s order, and they begin to pull forward when they stop half-way, blocking the other lane’s path. A pedestrian walks up to the car and begins chatting to them. Soon, a line forms in both lanes, and cars are honking. It’s been several minutes, when I finally get onto the microphone and tell the car to pull forward as they are blocking traffic. At the window:)

Customer: “You really should be more considerate! It was really rude for you to tell me to move. And tell the cars behind me that they shouldn’t have honked at me!”

Me: *stunned*

Making A Mocha-ry Of Listening

, , , , | Right | September 18, 2017

(I work morning shifts at a very popular drive-thru over my winter break to get money for school. Unfortunately, this morning our coffee machine does not start up properly, so our manager is taking a look at it.)

Me: “Welcome to [Restaurant]. Can I take your order?”

Customer: “Yes, ma’am, can I get a sausage biscuit and a hot mocha with whole milk?”

Me: “I’m sorry, ma’am, but our coffee machine is down right now. Would you still like the biscuit?”

Customer: “WHAT?!”

Me: *thinks she didn’t hear me, so I repeat myself*

Customer: “But that’s stupid! Why isn’t working?”

Me: “I don’t know, ma’am. Our manager is looking at it now.”

Customer: “Oh, okay, let’s see… can I get a latte?”

Me: “…”

Liquid Karma

, , , , , | Right | September 15, 2017

(We are allowed to say something to a guest if they litter in our drive through, especially if it’s at the window.)

Customer: *dumps can of drink out at my window*

Me: *hands him his change, and some coins fall on the ground*  “Sorry about that, some of them will be wet because people rudely pour their drinks out in my drive through.”

Customer: “Uh, oh, sorry about that.”

“Pretty” Obvious Why He Was Reported

, , , , , | Working | September 11, 2017

(I’m the only one in the drive through at a pretty deserted fast food place. When I pull up to the window, the only employee I can see is the cashier taking my payment. I am a non-confrontational person by nature.)

Cashier: “I’d tell you that you’re pretty, but two people have already called in to report me for sexual harassment, so I can’t.”

Me: *flabbergasted* “…um, people suck, I guess? Thanks anyway?”

Cashier: “Yeah, it’s lame. Wanna hear some excellent jokes?”

Me: *trying to look behind him for any sign of my dinner* “Uh, sure?”

(The cashier tells me several puns without moving to check on my food. Several minutes later, an employee I hadn’t seen brings a bag to the cashier, who is still telling jokes.)

Cashier: “Oh, here is your food. Have a great night!”

(I checked my food when I got home a few minutes later, and it was cold. I think I know why that particular restaurant wasn’t busy at peak dinner hours.)

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