Out-Of-Controlled Substance, Part 2

| WI, USA | Working | March 30, 2017

(I am at the pharmacy, picking up several medications. To pick up any medications, you have to give the address they have on file. Further, one of the medications is Schedule II, which means I need to have my ID. I pull out my ID and have it ready, waiting for the pharmacy tech to ask for it.)

Tech: “All right, your total is [price]. You can scan your card now!”

Me: *thinking they may have forgotten one of my medications* “Um… is my [controlled substance] in there?”

Tech: “Oh! Yeah, it is! I’ll need to see your ID.”

Me: *hands over the ID*

Tech: *finishes ringing me up, and starts handing me the bag, before pausing* “Oh, what’s your address?”

Me: “[Address].”

Tech: “All right, here you go!”

(As I left, I remembered I’m usually supposed to give my date of birth as well. Kinda takes the “controlled” out of controlled substances when I could’ve gotten it with nothing but a name… I’m just glad I caught it before the person got in big trouble.)

The Customer Is Sometimes Right

| Toronto, ON, Canada | Right | March 29, 2017

(I’m the customer in this one, calling into the store. I have worked in customer service for years and as such I tend to get a lot of “oh, thank heavens!” reactions from staff. This is one.)

Me: “Hi, I’d like to get a refill on [X] medication.”

Pharmacist: *in trepidation* “Uhh… let me just check if we have your three-months’ refill.”

Me: “No worries.”

Pharmacist: *sounding even more worried* “Ma’am, I am so sorry, but it doesn’t appear we have the full supply. When do you need them by?”

Me: “I’m out as of tomorrow, but that’s no problem; it wouldn’t be the first time I get a week’s supply and come back for more when you have it.”

Pharmacist: “I can try calling another… Do you think… Wait, what? Really?”

Me: “Sure. Happens at least half the time. You only have a few customers on this medication and apparently we all like to refill at about the same time.”

Pharmacist: “And you’re not… You’re okay?”

Me: *laughing* “I’m not cranky-customer-type. My goal is never to be the one you go home complaining about!”

Pharmacist: “Ma’am, you are my favourite customer today. Possibly this month.”

Deleted Defeated

| USA | Right | March 25, 2017

(It’s already been a long day as I answer a patient’s phone call.)

Me: “Thank you for calling [Store] pharmacy; how can I help you?”

Female Customer: “I want you to delete [medication] from my file! I don’t want it to ever be filled there again. I get my medications in the mail now, and I don’t want you to screw it up.”

Me: “Okay, ma’am, I’ll leave it here in your profile but we won’t fill it. We will only fill it if you ask us to.”

Female Customer: “No, I want it deleted!”

Me: “Okay, I will delete it.”

(I don’t delete it because patients who get their medications in the mail always run into a problem sooner or later and need to get a few pills from us until their order arrives from the mail.)

Female Customer: “Great! Oh, and can you fill [supposedly deleted medication] for a few tablets? My mail order will be late this month.”

Suffering From Prescription Dysfunction

| Canada | Right | March 15, 2017

(I am helping a customer whose prescription for Cialis 20mg has expired. The customer only has Cialis 5mg still on file, which someone has filled for him instead of the 20mg.)

Me: “Were you wanting to wait until your doctor faxed back about the 20mg Cialis?”

Customer: “No, I’ll just pop four of the 5mg. Although I really want the 20mg ones since they do the work!”

Me: “Do you only take one of the 20mg Cialis?”

Customer: “OH, YA! Except if I’m at a crazy party, and then I pop a few.”

Me: “…”

Like They Were Born Yesterday

| CA, USA | Working | February 26, 2017

(I go to the pharmacy I have been going to for the last three years. I am on their computer system, which is listed by name and birthdate. My doctor’s office tells me to pick up my prescription. I usually don’t have any problems.)

Me: “Hello, I have a prescription for myself. My name is [First Name] [Last Name] and my birthday is January 20, 195X.”

Clerk: “Okay, what’s your name?”

Me: “[First Name] [Last Name].”

Clerk: “How do you spell your last name?”

Me: *spells last name*

Clerk: “Your birthdate?”

Me: “January 20, 195X.”

Clerk: “January 15, 195X?”

Me: “January 20.”

Clerk: “January 15?”

Me: “No, January 20.”

Clerk: “January 15?”

Me: “January 20. Two-Zero. Twenty.”

Clerk: “Oh, I keep on thinking you said fifteen. Okay, January 20, 2015?”

Me: “Do I look one year old to you?”

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