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Behind Every Wrong Customer Is A Long-Suffering Wife, Part 2

, , , , , , | Right | May 20, 2022

I work in the ticket windows at a major theme park. A guest comes to my window with a boy of about six in tow.

Guest: *Pointing to the boy* “We forgot this one’s annual pass. Can we get a new copy?”

Me: “Of course, what’s the name on the pass?”

Guest: “David Smith.”

Since the pass is for someone clearly too young to have an ID to match it to, I search for the name “David Smith” and establish that I have the correct pass by verifying the phone number and email address on file. I’m given the correct information, so I finish the process and print a new pass.

Me: *Handing the new pass directly to the boy* “Here you go, kiddo! Maybe have Dad help you keep closer track of it this time, okay?”

He looks at his pass, and then he looks like he’s about to cry.

Boy: “But my name is Wyatt.”

Guest: “Why did you reprint David’s pass?”

Me: “Because you said the pass you needed belonged to David Smith.”

Guest: “No, David Smith paid for it. But the pass is for Wyatt Jones. So why did you reprint David’s?”

Me: “Because I didn’t ask you who paid for it. I asked whose pass it was.”

I start the process over, searching for and verifying the correct pass this time.

Guest: “There’s a difference?”

Me: “Well, unless Wyatt paid for his own annual pass, yes, there is a massive difference.”

Guest: “But I pointed to Wyatt when we forgot his pass. Shouldn’t you have known to look for his pass?”

Me: “How?”

Guest: “How what?”

Me: “How would I have known to look for Wyatt’s pass when the only name you gave me was David?”

He opens and closes his mouth several times. I seem to have stumped him. His wife, however, turns out to be just out of my sight and she understands exactly where he went wrong. She tells him so in ways I only wish I could while being on the clock. I hand him Wyatt’s pass.

Me: “Here is the pass you actually needed. Please make sure to give David his new pass before he visits again and explain to him why the one he has no longer works. Have a nice day.”

He looked like he wanted to say something, but his wife moved him along with an apologetic glance, still giving him grief.

Related:
Behind Every Wrong Customer Is A Long-Suffering Wife

You Can Plan, But Sometimes The Universe Screws You Anyway

, , , , , , | Working | May 18, 2022

My husband and I are planning to move. As we have a busy schedule and a lot of pets, I start arranging rental trucks and movers more than two months in advance. I foolishly assume this will make everything easier.

Sadly, the universe has other plans.

One week before our actual move-in date, we plan to move some items into storage, so I book a van from a well-known moving company. I make this reservation about six weeks in advance. They take my credit card information and send me reminder emails, and everything seems good to go.

When we arrive to pick up the van, though, the store says there’s an issue and to call the corporate number. Confused and worried, I dial their number and am immediately met with a hostile tone. 

They tell me they are denying my rental because I listed my husband as an additional driver and his name is linked to someone who didn’t pay their bill from six years ago! Neither of us recognizes the name.

The representative does not believe me and accuses me of covering for this stranger.

[Company #1] Rep: “Unfortunately, you’ll be permanently banned from renting from our company unless you resolve the debt.”

Me: “Neither my husband nor I know this person, so obviously your records are wrong. And why wasn’t this an issue when we rented a truck from you two years ago?”

[Company #1] Rep: *Pause* “You must have given us false information then so it didn’t flag our system. Tell you what. I can even settle the account for $150.”

I tell her I’m not paying some stranger’s debt and hang up.

Desperate to find a vehicle and stick to our schedule, we turn to another well-known rental company. I reserve a van on their website for the next day. When my reservation time arrives, we show up at the store only to be told their website is wrong and they don’t have any vans.

I tell the representative that I would take a small truck or anything really, and she asks me to wait. I wait an hour and a half before I can get her attention again. Suddenly, her tune changes and she acts like I am an idiot for expecting the vehicle that I reserved.

[Company #2] Rep #1: “You really have to request vehicles far in advance.”

I think about my six-week reservation that was just pulled out from under me and scream internally.

Me: “I assumed that your reservation website was accurate. When would you have a vehicle available?”

[Company #2] Rep #1: “We’re booked up for the next few days. Just call back and maybe something will get returned sooner.”

Wondering why the heck she asked me to wait, I decide to leave and cancel our moving plans for that weekend. 

But wait, that’s not all. A couple of days later, [Rental Company # 2] charges me a $75 NO-SHOW fee for not picking up a van. Furious, I call them. 

Me: “I need this charge refunded. I waited an hour and a half only to be told you didn’t and wouldn’t have my vehicle.”

[Company #2] Rep #2: “Unfortunately, ma’am, you have to actually cancel your reservation with twenty-four hours’ notice.” 

Me: “How would that be possible when I showed up on time and you told me you didn’t have the van?”

[Company #2] Rep #2: *Pauses* “When we cannot complete a reservation, policy states that we must charge a fee.”

Me: “So, let me get this straight: your website accepts reservations for vehicles you don’t have, and then you get to collect a fee when you can’t complete those reservations?”

The rep hung up.

I ended up contesting the charge with my bank and getting the money back. We finally reserved a truck through a commercial vehicle company that made an exception for us. 

I couldn’t help but send an email to [Rental Company #1] with the amount I had paid the Commercial Truck Company (in cash) to show how they’d lost a sale because they wrongfully linked me to some stranger’s six-year-old debt. 

Long story short, this is how I learned that planning ahead doesn’t necessarily mean things will go well!

Sushi Scamba

, , , , , | Right | March 9, 2022

Our hotel has added a sushi restaurant to the lobby. Tonight is a hotel-wide manager’s outing; all departments are being supervised by supervisors only and the one for the sushi restaurant is relatively new in the department. She and the two waitresses, as well as the sushi chef, were all off last night.

Three girls come in, sit in the sushi bar area, ask for a manager, and then explain.

Customers: “We were in last night and got sick from a bad sushi roll.”

Supervisor: “Are you guests of the hotel? If so, I can credit your room.”

Customers: “We’re not.”

Supervisor: “How did you pay?”

Customers: “Cash. We want another dinner as compensation.”

They then ordered the exact same roll they had supposedly gotten sick from the night before. It was such an obvious scam, as no one who has ever gotten sick from something would eat the same thing any time soon, let alone from the same place the very next night. Unfortunately, they picked the perfect night as there wasn’t an actual manager anywhere on-site, and no one that was there that night had been there the previous night to refute them.

They ended up with $65 worth of free food, which they ate without a problem sitting there the whole time. Of course, they didn’t tip, either.

Bullet Dodged

, , , , , , , | Working | December 28, 2021

Back in 1989, I had just moved to a new area. I was working at a hotel, and after work, a friend and I would frequent a restaurant between work and home. Over the next few weeks, I ended up flirting with one of the workers back and forth. I was young and naive. Turns out, she was a recent new mother but the father was gone as they were separated.

I worked up the courage to ask her out.

Worker: “Okay, but I can’t commit to a time right now.”

I felt that was understandable. A few days later:

Worker: “I’m off tomorrow night if you’re free.”

Me: “Sure. Where would you like to meet, and when?”

Worker: “Wait until I’m off work.”

That had me waiting in the parking lot until closing. As I waited, they closed. There was another car in the parking lot picking up another coworker, but I thought nothing of it. That’s when the police showed up. The worker walked out with the assistant manager and pointed toward me. The police then came over to me.

Police Officer: “Why are you here?”

Me: “I’m supposed to be picking up [Worker] for a date.”

Police Officer: “Her husband is in that car over there to pick her up.”

A day or two later, I went back there with my friend there and saw her.

Me: “Why didn’t you just tell me you were married?”

She didn’t answer me. As we were eating, the assistant manager came out.

Assistant Manager: “You are harassing [Worker] and you need to leave.”

We did leave, and we didn’t go back to that location again.

Fast forward several months. We had moved, and we went to a different location of the same fast food chain. The new manager there was the assistant manager that had kicked us out at the other location. He was all apologetic, offered us some free food, and explained:

Assistant Manager: “She played that same game with a few other guys, it turns out. She was eventually fired for it.”

I am guessing she wanted to get her husband jealous to get attention or something. It was a learning experience for me, and I became a bit more untrusting of people’s motives after that.

These Are The Same Jerks Who Talk In The Movie Theater

, , , , , , , , , | Right | October 31, 2021

I am an actor in a drive-through scare attraction. It’s like a classic haunted house attraction except that people drive instead of walking through. Various scenes play out and the scares get bigger as they reach the climax of the story.

When they first enter, they are given clear instructions: stop at the stop sign in each zone, only proceed when the light turns green, and drive no more than three miles per hour.

Most people can follow these simple instructions. Most.

As with most scare attractions, there is a combination of pre-recorded dialogue, sound effects, and spoken dialogue/scares. It’s important to keep traffic moving but also give cars the green light when it’s safe to move forward. Otherwise, we get cars backed up which hurts everyone’s experience and makes accidents more likely.

[Guest #1] drives into my scene. The track is playing with dialogue from the main protagonist and antagonist, and I’m waiting for my cue. [Guest #1] stares at me for a moment, completely ignoring the dialogue blasting into his car, before loudly saying, “I guess she isn’t going to wave us through,” and speeds off, nearly hitting the car ahead of him.

It’s almost as though I didn’t turn on your green light for a reason!

[Guest #2] stays for the entire scene. The jump scare happens and I, in character, yell at them to “Get outta here!” and hit the green light.

[Guest #2] just sits there. And sits there. Cars are now waiting behind her. She doesn’t even look at me: the green light is right in her face and she’s staring straight ahead. After an agonizing forty-five seconds, she finally remembers that green means go.

[Guest #3] comes rolling in. He and his buddies are having a blast — and not in a good way. They’re chattering so loudly that they nearly drown out the very loud audio track. They don’t stop at the stop sign at all, so I — in character — put my hand up and tell them to stop. They laugh at me and drive off at way more than three miles per hour… missing an entire jump scare and causing a backup.

A variation of these events happens every single night.

It never ceases to amaze me how people will pay up to $100 per car and then ruin their own experience. Or how many people can’t follow simple instructions. I guess they laugh and drive forward when crossing guards tell them to stop, too?

Not to mention the catcalling and heckling. I can’t imagine spending $100 just to harass people who are being paid to entertain you. And hecklers almost always miss out on the jump scares. Their loss!