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The Returner Versus The Couponator II: This Time It’s Personal

, , , , , , , | Right | February 7, 2021

A customer is doing a return.

Customer: “My wife used a 30%-off coupon when she purchased this. Is it possible to get that back when I do the return?”

Me: “No, sorry, sir, we can’t return coupons.”

Customer: “What if I do this return without a receipt? Could she then use the coupon for something else?”

Me: “No, sir, the coupon has already been used.”

Customer: “Well, if I return it without a receipt, can I get the full amount back?”

Me: “Not only am I currently holding your receipt, sir, but we cannot give you back more than you spent. Doing a return without a receipt doesn’t give you the full amount back; it gives you the lowest price the item has been in the last sixty days.”

Customer: “But like, come on. It couldn’t have been less than 30% off…”

Me: “Well, sir, that is certainly a risk you can take, but I will tell you that your odds of finding the only items in the store that haven’t been on sale recently are extremely low. I’ve seen items go as low as $1 each. Trust me, you won’t be getting paid more than your purchase amount.” 

He finally took the original amount he’d paid as a refund and left with his three children. He had announced that they were homeschooled prior to this interaction. I feel less than encouraged about their upbringing.

The Returner Versus The Couponator

This Franchise Doesn’t Own Them… Yet

, , , , | Right | January 21, 2021

I work in a members-only lounge at a popular theme park. We provide an air-conditioned space with charging stations, as well as free soda and coffee machines. There is also a [Coffee Shop] located just across the plaza in the park. This happens on the day [Coffee Shop] releases its Unicorn [Drink].

A customer approaches me at the check-in for the lounge.

Customer: “I’m here for my free Unicorn [Drink].”

Me: “I’m sorry?”

Customer: “I heard you give free Unicorn [Drink]s to members. I want one.”

Me: “Do you mean the new [Coffee Shop] drink?”

Customer: “Yes. Someone in line had a coffee and said that they got it here for free. So I want a Unicorn [Drink].”

I realize what must have happened.

Me: “I’m sorry, sir, they must have meant our complimentary coffee. We do have a Keurig machine in the lounge that is for member use, but it’s just decaf or regular. We aren’t affiliated with [Coffee Shop].”

Customer: “What do you mean? [Theme Park] owns [Coffee Shop]!”

Me: “No, we don’t.”

Customer: “Yes, you do! I walked past one right outside!”

Me: “We have a partnership wherein we sell their coffee in their stores on property. But even if we did own them, the Unicorn [Drink] is a seven-dollar specialty drink. There is no way we could afford to give away thousands of those for free every day. You’re welcome to come up for a complimentary coffee, or if you really want the Unicorn [Drink], [Coffee Shop] is—”

The customer turns to go:

Customer: “I know where it is! The guest service here has taken a nosedive! [Founder of Theme Park] is turning over in his grave!”

Me: “Have a magical day!”

She Made A Complete Display Of Herself

, , , , , | Right | January 7, 2021

It’s my third day of work, and I’m working the register at a store when an elderly woman and her daughter come up to my register.

Elderly Customer: “I’d like to purchase this, but I can’t find the price. Can you look it up for me?”

Me: “Absolutely!”

We’ve been trained on how to find the price of an item without a tag, using a UPC code that is printed on every item we sell in some shape or form. I cannot for the life of me find the code, nor can I figure out what this item is.

Me: “I’m so sorry, ma’am, but I can’t seem to find any sort of code or marking on this item. I’m also having difficulty figuring out what it is. Let me page a manager to help me, since I’m still fairly new.”

Elderly Customer: “That’s fine. I had to take some things off of it to grab it. But I’m in no rush. We can wait.” 

My manager comes over to help me.

Me: “This woman would like to purchase this item, but I can’t find a price or UPC code. I also have no idea what this is, so I wouldn’t have any idea which department to page for a price check.”

Manager: *Quietly, to me* “That’s because this is a display unit we use in the kitchen section.” *At regular volume, to the customer* “Ma’am, where exactly did you find this?”

Elderly Customer: “It was over where you have all the plates. I had to take a bunch of plates off of this to bring it up here.”

Manager: “Ma’am, this isn’t for sale. You took apart a display unit.”

Elderly Customer: “Oh, well, how was I supposed to know?”

Manager: “That’s fine. I’ll just take that back to where it was supposed to be.”

My manager walks off with the counter-top dish rack display unit to take it back to the proper area.

Elderly Customer: ” I need something like that anyway. Do you sell anything like that here?”

Me: “I’m sorry, ma’am, but I don’t believe we do.”

Elderly Customer: “Well, shoot. Anyway, I have this other item that I couldn’t find a price on, either. Could you check the price of this for me?”

She pulled a store decoration out of her cart — one that belonged to the store and was used for decoration and was not for sale. All I could do was facepalm as her daughter looked utterly mortified.

Who Says Online Friends Aren’t Real Friends?

, , , , , , | Friendly | November 27, 2020

My husband and I play a number of online games with a clan of people, most of whom are based in various parts of the UK. I honestly don’t remember how we met, but we’ve been friends for a few years now. And they are AMAZING.

A new expansion released today for a game we play together, and my hubby’s birthday is tomorrow. 

Friend: “Is [Husband] going to get the new expansion for his birthday?”

Me: “I don’t think so. Unfortunately, we’ve been having some hour cutbacks at work and whatnot, so there’s really no way we’re going to be able to shell out the forty bucks.”

Cue the clan.

Our lovely leader decides to organize a little fundraiser and gets most of the group signed up; it’s only a few dollars from each of them, but it’s enough to cover the cost. The only problem is that most of them won’t be able to contribute until next week. No problem; he isn’t expecting it, so it’ll be a surprise either way.

And then, this afternoon, our Irish friend steps up. She decides to cover the cost — not just of the $40 base expansion, but the $70 deluxe version — with the caveat that people just send her whatever they were going to contribute in the first place. This FLOORS all of us.

Half an hour later, I have the money, I have logged onto hubby’s account via computer, and he has the expansion.

He doesn’t find out until he logs onto the game — at our glorious leader’s insistence — about an hour later.

My rather stoic former-Marine hubby almost CRIED, y’all. On voice chat. With every clan member available at the time.

Good friends, people. Treasure them like the gold they are.

This story is part of our Feel Good roundup for November 2020!

Read the next Feel Good roundup story!

Read the Feel Good roundup for November 2020!

Tattootally Unacceptable Behavior, Part 2

, , , , , | Right | November 24, 2020

I am one of four managers in our store; I am the only one on duty now. Being in Orlando, we have some very exciting people who work for us; many have colored hair, piercings, and tattoos.

I am cleaning up a mess on the sales floor when a lady comes over and starts going on and on about one of my newest staff members.

Customer: “I would like for you to call a manager; I have a complaint.”

Me: “Yes, ma’am, can I help you?”

I look up from what I am doing; I do not stand up.

Customer: “I want to speak with a manager. It is disgusting, the people who work here!”

I take a deep breath and listen as I finish cleaning up.

Customer: “This girl has too many facial piercings; it is unsanitary. And what is wrong with having normal-colored hair? Even your hair is colored! I guess I could get past that, but I can’t believe you don’t even require tattoos to be covered. I want her written up. Why have you not called a manager?!”

I stand up slowly. My sleeves are rolled up and I have ink on both arms.

Me: “I am the manager on duty. I am sorry to hear your disappointment, but we do not judge people by their appearance here. Did [Employee] refuse you customer service, did they not respond in an appropriate amount of time, or were they rude?”

The lady then evaluated me, checked my name badge, and left in a huff.

Tattootally Unacceptable Behavior