Their Cup Runneth Over With Complaint

, , , , | Right | July 27, 2018

(I work for a very popular theme park that has a lot of resorts. Guests can purchase cups at the resorts to refill their drinks for free. The parks, however, don’t honor that. I get at least one or two guests a day that request a drink for their resort cups. Most of the time I tell them the parks don’t do that. But once in a while, if it’s a kid, or if I’m feeling nice, I’ll fill it for them, but warn them that other employees won’t.)

Guest: *approaches the counter I’m working at, with his wife and four children* “Hi, can we get drink refills?”

Me: “I’m sorry, this restaurant doesn’t offer refills—”

Guest: “No, for our resort cups.” *holds up cup*

Me: “I’m terribly sorry, sir, but the parks don’t honor drink refills from resort cups. “

Guest: “Ugh, you’re the third employee to tell me that! We’ve been lugging these around all day. It’s hot and humid, and these cups aren’t easy to carry!”

Me: “I understand, sir. If you want, I can fill them with water.”

(The guest’s wife bursts into tears, and the kids are beginning to look visibly distressed. I’m a little uneasy about this. I’m used to guests crying and breaking down in front of me. And I’ve had instances of kids crying just to get their way. But at the same time, I don’t like it when guests act like this.)

Guest: “If I wanted water, I would go to a f****** water fountain and fill them! We don’t want water! And now you’ve upset my wife and ruined our vacation!”

(I look at the family. After determining that, indeed, they are probably just exhausted and dehydrated, I decide to just fill the drinks and give them my usual warning.)

Me: “All right, sir, I’ll be more than glad to fill your cups.

Guest: “See? That’s not so hard is it?”

(I take all six of their cups and begin to refill them with their requested beverages, and hand them back to the guest.)

Me: “I just want to warn you, sir, not all employees will do this for you. These cups are meant for the resorts only. If you’re coming back on a different day, I would advise leaving the cups in your room, so you can better enjoy the park. Have a wonderful day.” *I smile cheerfully at him*

(The guest just glared at me, and walked away. The kids, however, lingered long enough to say thank you, and confirmed my theory that Mom and Dad were just tired and hot. I told the kids that it was nothing to be sorry for and gave them special straws. I probably didn’t have to do that, but I appreciated them staying behind to say thank you, at least.)

Unfiltered Story #116468

, , | Unfiltered | July 14, 2018

I was working tech support for a major desktop computer chain. One of our other phone centers was down, so we were getting twice the normal volume. The ticker on the wall reached over 150 calls in the queue, with a wait time over 45 minutes. The customers weren’t very happy, but most of the time they were happy to get their issues resolved fast so that we could go on to other calls. But then this one came in…

Me: Thank you for calling [Company] Tech Support, how may I help you today?

Caller: OH MY GOD! I have been on hold for over thirty minutes! How can you conduct business like this?? I am so upset that I had to wait for this long!!

(She continues to go on to complain about the long wait time for literally ten minutes before I’m finally able to get her calmed down)

Me: I apologize for the wait, but I’m here now and I’ll do everything I can to help you. What is it you’re calling about?

Caller: It says “Click Next to Continue.” What am I supposed to do?

Me: Um….. Click … Next …?

Caller: Ok, thank you.

(I was too dumb-struck to hang up after that, but it turned out that she was in the middle of reinstalling Windows from a previous call, who had hung up for the hour-long file copy to complete, just like we’re supposed to. I had to stay on with her for almost an hour to get all the drivers installed, but I was flabbergasted that someone had to call in just to be told to click Next, when it was literally the only thing they could have done!)

No Telling What They Will Do

, , , , | Right | June 27, 2018

(I work in an amusement park. I am standing at the entrance to the attraction I work at. It’s a busy day in the park, so we are posted at a forty-minute wait.)

Guest: “Wow, is it really forty minutes?”

Me: “Yes, sir. It’s a busy day today.”

Guest: “Isn’t the wait time usually much shorter for this ride?”

Me: “Sometimes it is, but today we are busy. The location of the end of the line indicates a forty minute wait at this time.”

Guest: “But [Other Marquee Attraction] is only at a thirty-minute wait. Can we do that, instead?”

Me: “If that’s what you’d like to do. I really don’t know what you all want to spend your time waiting for.”

Unfiltered Story #115249

, , | Unfiltered | June 27, 2018

Customer: *walks up to the front desk*  Excuse me? Can I still order room service, even if I’m not in my room?

Me: Sure, you can walk right on over to our restaurant. *points literally a few feet away*

Customer: OH! Awesome! *walks into restaurant*

Customer #2: That was a weird question.

Me: You’d be surprised!

*The customer proceeded to sit and eat a complete meal in the restaurant.*

Unfiltered Story #114605

, , , | Unfiltered | June 16, 2018

My friends and I are the customers in this story. We are tourists from Australia visiting the theme parks in Florida. One of my friends is notorious for either not listening or just not hearing what you say to him.

Friend: I’ll have the burger

Waitress: And how would you like that cooked?

Friend: *clearly not listening* uhhhh, no

Waitress: *total dumbfounded look at me and my other friend*

Waitress: I’ve had customers who don’t speak any English at all and even they have never given such a ridiculous response.

Friend 2 and I: *hysterical laughter*

We ended up leaving that waitress a massive tip, she was so hilarious and put up with our antics better than anyone could have!

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