Unfiltered Story #208822

, , , | Unfiltered | September 21, 2020

I work at the biggest theme park in Canada. We often get kids coming in with petty change and paying for candy. I find it very cute.

Little Kid: How much is cotton candy?

Me: $5.54

Kid pays with his change and walks back to his parents. His mother sees his chocolate bar and storms up to me.

Mom: HOW DARE YOU LET MY CHILD BUY COTTON CANDY BY HIMSELF! IT’S ILLEGAL! I’LL SUE YOU PEOPLE!

As far as I knew, it was only illegal to sell kids alcohol, porn, and cigarettes (or stuff of that nature). As a merchandise associate I was not allowed to give a refund, as it needed a Team Lead’s code, so I tried reasoning with her.

I wave my Team Lead over as I try and get the women to calm down. My manager is busy talking to the supervisors and waves me off.

Me: Ma’am I am so sorry, I thought your son had permission. I thought you gave him the money.

Mother: YOU SHOULD ALWAYS CHECK!

Me: So I’m supposed to wander around the store, through dozens of parents to find you and get verbal permission, despite there being a growing line and him having money that paid exactly how much cotton candy cost? I assumed that since he had exactly the right amount you knew what he was buying.

Mother: YOU F*CKING HIGH SCHOOL DROP OUT! I’LL SUE! YOU ALWAYS CHECK!

My Team Lead (TL) ran over to us, seeing the women wasn’t calming down, and I quickly explained the situation.

TL: Did you give him money for cotton candy?

Mother: WE GAVE HIM MONEY! WHAT, YOU THINK A 7 YEAR OLD WORKS? YOU’RE A BIGGER IDIOT THAN HER! [Meaning me]

TL: Please lower your voice, I don’t yell at you and you don’t yell at me. Why did you give your son money if you didn’t want him to buy anything?

Mother: We wanted to teach him how to spend his money wisely but this idiot sold him cotton candy!

TL: Your son chose to buy cotton candy. That’s how he wanted to spend his money. We can’t choose how he spends his money and we didn’t know he wasn’t allowed to. He chose cotton candy over a tee shirt or something.

Mother: BUT HE SPENT THE MONEY WRONG! I WANT A REFUND!

TL: Is that your son? [Points to kid next to women]

The mother turned her head to see her son eating the last of the cotton candy. She grabbed his wrist and storms out of the store.

My coworker, who had just signed in, walked over to me.

Co-Worker: I am sooo glad I don’t get morning shifts. That’s when all the crazies come out.

Unfiltered Story #208731

, , , | Unfiltered | September 16, 2020

I work in a theme park in a shop that has a few different movie replicas for show in the shop to fit our theme. One of these is a large cabinet (you could fit 2 people inside). 2 teenage girls walk in and start having a discussion.

Girl 1: it said the cabinet was in here!

Girl 2: is that it? (points to cabinet)

Girl 1: (looks) no. omg this is so upsetting. (looks ready to cry in a way that makes me assume she spoiled)

They stand there for a minute or so not talking or anything. suddenly the upset girl turns and leans over the counter to me.

Girl 1: do you have (cabinet) in here?

Me: yep its right there (i gesture to the same cabinet her friend poked to)

Girl 1: yay!! (runs over to cabinet)

Girl 2: i said that was it!

Girl 1: (overjoyed and i suspect not really listening) i didnt see it

Unfiltered Story #208063

, , , | Unfiltered | September 15, 2020

I work at the largest theme park in Canada. One of the rules for working there is that we are not allowed to have pictures of ourselves in our uniform on any social media platform.

Guest: Hey, selfie! [Tries to take a picutre]

Me: (quickly covers my face) Sorry, no thank you.

Guest: (literally pouting) Oh c’mon!

Me: Sorry, it’s against the rules but you can take a picture with [Charlie Brown Characters].

Guest: I thought you were supposed to make this the best day ever.

[This is a slogan that is drilled into us since training and is featured on lots of this park’s tee-shirts]

Me: Sorry but I’m also supposed to not get fired so…

She complained to my Team Lead but I didn’t get in trouble. In fact, I got a Super Snoopy which is a scratch card employees get that gives them rewards like free food in the employee cafeteria (which is what I got).

Unfiltered Story #207993

, , , | Unfiltered | September 13, 2020

I was hired for the 2016 season at the biggest theme park in Canada. I am working at a roving cart today. The roving cart is generally slow until it hits night time because we sell a lot of glow in the dark stuff. It’s basically pointless to have a glow in the dark cart open at noon.

I see a guest approaching me and I get excited because no one has stopped by my cart yet today.

Guest: I have this coupon for the arcade. Can you tell me more about it?

Me: (disappointed) Oh..I can try…let me see it please (I take the coupon and read the fine print on the back so I can understand what the coupon is about as I do not know much about arcade games.)

Guest: (Grabs coupon back) I could’ve just done that!

Me: Oh…I’m sorry. I’m not trained in that area but if you go and ask those employees over there (point to Game employees) they should know more then I do

Guest: You should be trained in everything in the park! Ugh! You’re useless!

He doesn’t end up going to those Game employees, he just walks away and glares at other retail employees as he walks by them.

A guest nearby came up to me after the first guest makes his dramatic exit.

Guest #2: Yes because a retail employee should know how to make Funnel Cakes and how to operate rides. Someone promote him to Manager, he clearly knows what he’s doing.

Unfiltered Story #207969

, , , | Unfiltered | September 12, 2020

I work at the biggest theme park in Canada.

Guest: Hi, I bought pants from here 3 weeks ago but I go the wrong size. I was wondering if you guys had a size large in stock

Me: Let me check [checks] ya we do. I can put it on hold for you

Guest: Oh I’m in Barrie [small suburb in Ontario]. Could you ship it to me?

Me: Excuse me?

Guest: Because I don’t want to come back to the store.

Me: Uh well I do not know our policy on that…let me just take down your information and my manager will call you back

I don’t know if the manager ever called her back. This is a theme park, not a regular store, we don’t even have a system for people to buy things online let alone have it shipped to them.