I am a manager at an amusement park in Eastern Europe. Our main rollercoasters have a strict rule: you must be 140cm+ to ride them, otherwise you are in a big danger of sustaining very serious injuries or worse.

I hear a couple with a small kid arguing about this rule with the rollercoaster staff.

Customer: “You will allow my kid on this rollercoaster. I am the customer, and I know better what is suitable for my kid!”

The customer shouts and swears, promising to shut down this place if we don’t comply.

I approach.

Me: “Hello, I’m a manager at this park. I heard your conversation. I am sorry, but those are the strict rules regarding the safety of our—”

The customer interrupts me and starts shouting again, telling me the same things he told my staff.

Me: “Sir, don’t worry, I will take care of this—” *I look at my staff.* “—and I promise to even include the police in this matter.” *I keep staring at my staff.*

The customer starts smiling, thinking I’m gonna punish my staff for disobeying his demands.

I call the police in front of them:

Me: “Hello, this is [My Name] from [Amusement Park]. We have a policy here that only people who are above 140 cm are allowed to ride. If you’re shorter, you are basically risking losing your life. Now I have a couple with a child, approximately 120 cm tall. My staff refused to let the kid ride, but they keep insisting, and they even threatened us if we disobey. I have a strong feeling they are doing this on purpose; they are putting their child at risk of death on purpose. I want you to come and investigate this matter.”

Client: *Jaw dropped.* “What did you do? Okay, we’re leaving!”

They try to leave. I wave over our security guards.

Me: “I’m sorry, but right now you are under civil arrest, which is legal in this country. We will be waiting for the police to arrive.”

The police came fifteen minutes later. I told my story, they arrested the father and mother, and called one of their relatives to come and pick up the kid. They took my testimony, I gave them my contact information, and they left. Never heard about that family again.

I worked quick service food at Disney World in the past. A guest comes to my location:

Guest: “I have an allergy to pineapple, but I want the Dole Whip, please. Just keep the pineapple flavor, but none of the actual juice.”

Me: “Sorry, but the Dole Whips get their flavor from real pineapple. Pineapple is actually blended into the mix. I can offer you the vanilla soft serve instead?”

Guest: “Pfft! As if there’s any real fruit in any of your s***! You’re just being lazy!”

Me: “Sir, everything is pre-blended, so it is exactly the same amount of effort for me to serve you the pineapple or the vanilla flavor.”

Guest: “So either you’re being lazy, or you’re refusing to accommodate an allergy, which is even worse! You’re literally ruining my vacation! I’ve had it before, so just quit being difficult and give me my Dole Whip.”

All allergies are ultimately handled by coordinators and above anyway, so I tell her:

Me: “I’ll get a coordinator to complete your allergy request.”

The coordinator is just as confused as I am after trying to explain the same thing. The coordinator ends up giving her a cup of vanilla soft serve, and the woman gives me a triumphant death glare, keeping eye contact as she takes a bite and walks away, seemingly satisfied.

I work at a theme park that has a combination of thrill rides and zoo/safari attractions.

I worked at a rollercoaster, where the minimum height to ride was 48 inches, so as to be certain the restraints would fit. I had a pair of parents (mom and dad) bring up a small child who looked about two or three.

Me: “Sorry, but he’s way too small for this ride. For safety reasons, I can’t let him on.”

Dad: “…We’ll risk it.”

Me: “Uh… sir, I’m not giving you a choice. He can’t go on the ride. You and your partner can ride separately while one looks after your son.”

Dad: “I’m his father. I said we’ll risk it.”

Me: “Sir, that’s like going on the jungle safari tour and placing your son outside the car to be with the lions. Would you risk that?”

Mom: “We’ll ride separately… thanks.”

I made sure they both rode while one held their son, who was crying the whole time, not because he couldn’t go on the ride, but because he was scared of it.

Our theme park is very large, and as a result we rent strollers to families with kids if they haven’t bought their own. We even do double strollers for families with two kids.

A family is returning a rented double stroller (two wheels in the back, one in the front), and the dad starts complaining.

Customer: “The stroller kept malfunctioning all day. I want a refund.”

Me: “I’m sorry to hear that. Can you explain the nature of the malfunction?”

Customer: “When the kids got out of the stroller, it kept falling backward!”

Me: “You currently have a lot of bags and items in the back of the stroller. Have they been there all day?”

Customer: “Duh, we’re not gonna carry them around when we have the stroller, are we?”

Me: “So that’s why it was falling backward, sir. That’s not a malfunction, so I can’t offer a refund.”

Customer: “Are you stupid or re****ed? Do I have to explain to you that a stroller that keeps falling to the ground is f***ed up?”

Me: “Sir, do I have to explain a seesaw to a grown man with children of his own?”

He didn’t appreciate my response, but it seemed to get the point across that he wouldn’t be getting a refund.

I’m in line at customer services in Disney World. I’ve been here enough times to know that all the staff (“cast members”) are specially trained to remain the pinnacle of utmost professionalism with customers, regardless of how unruly they might be getting.

This particular guest is really laying into this particular cast member.

Guest: “I flew all this f****** way—”

Cast Member: “—Sir, I would like to gently remind you that this is a family-friendly park and—”

Guest: “—I don’t care! I flew all this fudging way, and you’re telling me I’m too d*** fat to get on any of the rides?!”

Cast Member: “Sir, several of our thrill rides are designed to put some of our guests through their paces, so they’re not suitable for everybody. However, we do have plenty of premium attractions that—”

Guest: “I ain’t going on no d*** kiddie rides! And I ain’t being told I’m fat from a customer service assistant who looks like she drinks custard for all her meals!”

I can tell that remark cut the cast member hard. Her smile never faltered, but the life went out of her eyes.

Cast Member: “Sir, I am so sorry that you’re not able to enjoy all of our rides. I would draw your attention to the printed guide in your hands that lists all the requirements for every ride. Now, if there’s nothing else, have a great day!”

At that point, my husband leans in close to me and whispers:

Husband: “Aren’t they always meant to say, ‘have a magical day’?”

Me: “Yeah. Wishing someone a great day must be the Disney World way of saying to a customer ‘F*** you’.”