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Behind Every Wrong Customer Is A Long-Suffering Wife, Part 2

, , , , , , | Right | May 20, 2022

I work in the ticket windows at a major theme park. A guest comes to my window with a boy of about six in tow.

Guest: *Pointing to the boy* “We forgot this one’s annual pass. Can we get a new copy?”

Me: “Of course, what’s the name on the pass?”

Guest: “David Smith.”

Since the pass is for someone clearly too young to have an ID to match it to, I search for the name “David Smith” and establish that I have the correct pass by verifying the phone number and email address on file. I’m given the correct information, so I finish the process and print a new pass.

Me: *Handing the new pass directly to the boy* “Here you go, kiddo! Maybe have Dad help you keep closer track of it this time, okay?”

He looks at his pass, and then he looks like he’s about to cry.

Boy: “But my name is Wyatt.”

Guest: “Why did you reprint David’s pass?”

Me: “Because you said the pass you needed belonged to David Smith.”

Guest: “No, David Smith paid for it. But the pass is for Wyatt Jones. So why did you reprint David’s?”

Me: “Because I didn’t ask you who paid for it. I asked whose pass it was.”

I start the process over, searching for and verifying the correct pass this time.

Guest: “There’s a difference?”

Me: “Well, unless Wyatt paid for his own annual pass, yes, there is a massive difference.”

Guest: “But I pointed to Wyatt when we forgot his pass. Shouldn’t you have known to look for his pass?”

Me: “How?”

Guest: “How what?”

Me: “How would I have known to look for Wyatt’s pass when the only name you gave me was David?”

He opens and closes his mouth several times. I seem to have stumped him. His wife, however, turns out to be just out of my sight and she understands exactly where he went wrong. She tells him so in ways I only wish I could while being on the clock. I hand him Wyatt’s pass.

Me: “Here is the pass you actually needed. Please make sure to give David his new pass before he visits again and explain to him why the one he has no longer works. Have a nice day.”

He looked like he wanted to say something, but his wife moved him along with an apologetic glance, still giving him grief.

Related:
Behind Every Wrong Customer Is A Long-Suffering Wife

Magical Food That Never Existed

, , , | Right | January 25, 2022

We get a new manager in our little section of a certain magical kingdom. He has been with the company for several years and has previously worked at table service restaurants at some of the swankier hotels.

There’s an unruly guest at one of the registers next to mine. The guest came up and told [Coworker] that our custodians had thrown away three trays of her food, and she wanted it replaced. That, to both me and her, immediately sent up a red flag. At a park as busy as ours, NO ONE would leave a table full of food unattended for any amount of time.

Coworker: “Do you have the receipt for your order?”

Guest: “My sister took it on a ride with her.”

Again, red flag.

Coworker: “Okay, how was the meal paid for?”

Guest: “I don’t know; my dad paid for it.”

Coworker: “Then I’m afraid we can’t replace the food.”

The guest throws an absolute fit and [Coworker] has to go get the manager. The manager steps forward to address the situation.

Manager: “Yes, I’m the manager here. How may I help you?”

Guest: “Yes, I was here, and the cleaners threw away three trays worth of food, and the girl that was here earlier was giving me a hard time about getting it replaced.” 

Manager: “Okay, do you have a receipt?”

Guest: “No, my sister has it on a ride.”

Manager: *Looking a little doubtful* “Okay, do you know which register your ordered from?”

Guest: “No, my dad did it.”

Manager: “Okay, well, I need some information so we can replace your order properly, so, which ride is your sister on? Or, perhaps you can go get your dad?”

Guest: “Really? Can I speak to the real manager?”

Manager: “I am the manager, and I’d be happy to help you.”

Guest: “But it’s just food. Our food got thrown away and we need it replaced, and we’ve already had a long wait and a hard time with the other girl, so will you just replace it?”

Manager: “At this point, without a receipt, no, I cannot.”

Guest: “My brothers and sisters are starving! I thought this was [Theme Park], where dreams come true and magic happens!”

Manager: “So starving they went back on the rides, to wait in line for at least another hour before eating? Please come back with the receipt and your father, because at this point, the magic can’t happen.”

The guest sputtered for a few seconds and then stormed off in a huff. She never returned.

It’s All Fun And Games, Until It’s Not

, , , , | Right | January 9, 2022

I’m fifteen, and I’m working in a small sideshow/amusement fair area part of a music venue. There are only three games and four rides, so when guests come in, we usually see them often that night, especially kids.

On a particularly quiet night, I was working a game where you’d catch a fish, and the higher the number on the bottom of the fish was, the bigger the prize. I had a pair of girls come through. They were about eleven or so and hung around my game for about half an hour. [Girl #1] was very nice. She paid for a few games and won herself a prize. [Girl #2], on the other hand, was an issue.

Girl #2: “Can I have a free game, since my friend is buying? I want to win something, too!”

Me: “No, sorry.”

Girl #2: *Jokingly.* “Can I come work with you and be paid in stuffed animals?”

Me: “Nope, sorry!”

She continuously pushed for free games and tried to come back behind the game where only the workers were allowed. When other guests would come through to play a game or two, she kept telling them to leave.

Girl #2: “It’s a scam! You can’t win anything unless you spend lots of money! And I know all the numbers.”

This wasn’t true.

When people would play, she’d flip the fish over and tell them the numbers. It was mostly lighthearted joking and doing no harm until the point where I had to PHYSICALLY remove her and block her from coming into my workspace, since she had snuck in while I was serving someone else and began messing with the prizes and money. That was the point that I snapped.

Me: “You are making my job hard, and if you don’t pull your head in, I’ll call security, who will have you and your family removed from the venue.”

Have A Day That’s As Magical As You Deserve!

, , , | Right | January 7, 2022

It’s my first day on the job at the “most magical place on Earth”.

Me: “Ma’am, our line is now closed to get ready for the parade to come through. We’ll reopen once the parade passes.”

Customer: “You’re an inhuman monster, and it should be illegal for you to be around children!”

With A Deal Like That, You’re Set For Life (Jackets)

, , , | Right | December 22, 2021

I work at one of those inflatable obstacle courses on water. I am guarding the entrance. On the beach, I see a small family going to their car with our life jackets. My boss runs to the parking lot.

Boss: “Where are you going with those life jackets?”

Family: “Oh, we thought they came with the hour on the island!”

All for $15. $15 each, I mean. And there were about ten of them.