Order Once, Shame On You

, , , , , | Working | October 20, 2017

(I’m the assistant manager, and part of my job involves stocking branded supplies: shopping bags, flyers, etc. The district manager and the regional manager are doing a store inspection, and they aren’t happy.)

Regional Manager: “You barely have any branded supplies in stock! You need to be ordering these to keep up with demand.”

Me: “I submitted an order three weeks ago, but they didn’t come in. I followed up with a few emails last week and didn’t hear anything, so I submitted a new order four days ago. Here: I can show you on the computer.”

District Manager: “Why don’t you call and get to the bottom of this?”

Me: “There’s only the email contact listed.”

Regional Manager: “Well, I will call and find out.”

(She gets on her cell phone and puts it on speaker.)

Regional Manager: “[Person in charge of branded supplies]! How are you?”

Branded Supplies Manager: “Oh, it’s good to hear from you!”

(They chit chat for a few minutes about personal lives before getting to the purpose of the call.)

Regional Manager: “So, I have an ASM here who said she ordered some branded supplies from you. I was just calling to see what’s going on?”

Branded Supplies Manager: “Which store? I swear I’m getting emails from everywhere.”

Me: “I haven’t heard back from you about my initial order three weeks ago.”

Branded Supplies Manager: “Ugh. Yeah, I was on vacation. I came back and there’s this huge pile of supply orders that all the ASMs kept sending me, so I just threw them out to clear my desk.”

Me: “You threw them out?”

Branded Supplies Manager: “Well, I’m obviously not going to fill them if I’m on vacation! They sent me so many when they were gone.”

Me: “How was I supposed to know you were on vacation?”

(The RM is shooting me dirty looks.)

Regional Manager: “Well, she posted pictures all over Facebook; it should have been obvious.”

Me: “I don’t know her! I’m not friends with her on Facebook!”

Regional Manager: “Well, isn’t that convenient! Look, [Branded Supplies Manager], she said she submitted a new order. Do you think that will be coming in now?”

Branded Supplies Manager: “I’m looking now. Oh, no, that is coming up as an error in the system as a duplicate from three weeks ago, so I can’t process it.”

Me: “The one you threw away?”

Branded Supplies Manager: “I’ll look at it, but I’ve done all I can.” *sniffling* “Don’t be angry at me!”

Regional Manager: “Oh, [Branded Supplies Manager], don’t stress yourself more; you’ve been through so much lately. I’d just appreciate it if you could fix this.”

(After she hung up, the DM and RM ripped into me for making someone from corporate office “fix my mistakes.” When I pointed out that I had no way of knowing the manager was on vacation, they said I should call anyone first to make sure that they are in office before actually contacting them as my “due diligence.” My contact list had no phone numbers, only email addresses. I ended up being written up for having a bad attitude. I’ve been putting in applications elsewhere for the last week. I still haven’t gotten supplies in the mail, and neither have several other stores.)

On The Need For Hazard Pay, Part 13

, , , , , , | Right | October 13, 2017

(It’s a quiet Sunday morning, and I’m the only cashier. An older man who looks at least 70 hobbles up to my register and places a shirt on the counter.)

Customer: “I’d like to get this shirt, and I was told you could also take the sensor tag off these pants I’m wearing so I can buy them.”

Me: “Uh, the pants you have on right now? They’re from here?”

Customer: “Yes. Trying them on tuckered me out, and the girl in the fitting room said you could remove the sensor tag up here at the register.”

(Our sensor-removers are secured to the counter, and I know for a fact that there’s no way this man could manage holding his leg up to get the sensor tag taken off. I stammer for a moment before remembering an unattached sensor tag remover we used for our express lane on Black Friday months ago.)

Me: “Right! Let me just see if someone can get us the sensor-remover we need.”

(I ask over the radio and receive some confusion over why I would need it, but eventually my manager says she’ll go to the lock box in the back and get it.)

Me: “All right, [Manager] is just grabbing that sensor-remover, and then you’ll be good to go!”

Customer: “But I was told that you could remove the sensor tag.”

Me: “Yeah, we can; it’s just that our normal removers are attached to the counter. [Manager] is grabbing the unattached one right now.”

Customer: “Well, I’ve already stood here longer than I can handle. If I have to go take the pants off, I just won’t buy them.”

Me: “No, it’s all right. The sensor-remover is on its way up right now; don’t worry.”

Customer: “This is ridiculous. I was told the sensor could be removed. I won’t buy the pants if I have to go take them off.”

(I’m taken aback by how angry the customer is getting, but thankfully my confused manager arrives at that moment with the unattached remover. I go around the counter and have to crouch down to try and remove the sensor at the bottom of the customer’s pants leg. It’s a tricky process, and I notice the man is balancing on one foot, so I tell him he can put his foot down if it would make him more comfortable.)

Customer: “Actually, I have an open sore on that foot.”

Me: *freezes* “Uh, where is that exactly, so I don’t bump it?”

Customer: “Oh, it’s just on the bottom of my foot.”

(With that gross image in mind, I was finally able to get the sensor removed from the pants. I then had to pull all the tags and stickers off of the pants, getting much closer and more touchy-feely with the customer than I would have ever wanted to. He left without so much as a “thank you,” and I promptly took a much needed break to shake off the heebie-jeebies the whole interaction gave me.)

Return Of The Couponater

, , , , , , | Right | October 13, 2017

(We’re having our big spring sale and the store is very busy. A man comes up to my register and I ring up over $200 worth of merchandise for him. He shows me his phone with a popular third-party coupon collection app pulled up and a one-word coupon code listed. We currently only have one in-store coupon out, and that’s definitely not it.)

Me: “I’m sorry; that looks like an online-only coupon. I can try it, but I don’t think it’ll work.”

(I type in the code and, as expected, a message pops up stating that the discount cannot be used in-store.)

Customer: “You mean to tell me that your company puts out coupons that can only be used online and not in the store?”

Me: “Actually, a lot of companies do that. The online store often has different sales than we do.”

Customer: “So, you’re saying that I could buy all of this crap online for a cheaper price, because that’s the only way this coupon will work?”

Me: “Well, not exactly. We’re having a big sale right now in the store. I can almost guarantee that everything online is full price, plus you’d have to pay for shipping. That’s why they put out those codes, in order to get you to order the full-priced items online. I think you’re getting a better deal in the store, even without the coupon.”

Customer: “Are you kidding me? This is no way to run a business!”

Me: “I’m really sorry. I can offer you the in-store coupon we do have right now for $15 off your purchase, but that’s all I can do.”

Customer: “Fine. Add that on, and I’ll look up another coupon.”

(I try to explain that coupons don’t usually combine like that, but the customer ignores me. He then proceeds to spend the next ten minutes staring at his phone, looking through coupons on the third-party app. He finally finds one to his liking, and shows his phone to me again.)

Me: “That coupon gave me the same message: ‘Cannot be used in stores’.”

Customer: “This is ridiculous! Fine, I’ll just pay for this now. But let me tell you: this is no way to run a business. I don’t know how you guys survive by being this dishonest.”

(The customer ended up coming back a few hours later, having signed up for the email list, which sends a percentage-off coupon. I then had to return his entire purchase, and re-buy it with the new code. Luckily, this one worked!)

Not Sure You Know How “Interrupting” Works

, , , , | Right | October 6, 2017

(I work at a high-priced clothing store, part time. A customer walks into the store, talking on her phone to her friend until the end of her visit.)

Customer: “Ma’am, where are the purses?”

Me: “Oh, we don’t have a certain place for them; they’re just on tables and shelves.”

Customer: “Okay.”

Me: “Is there a certain purse you were looking for?”

Customer: *rolls her eyes and says to her friend on the phone* “Girl, I am going to have to call you back. This little girl is interrupting me.”

This Is Why We’re In A Recession, Part 69

, , , , , | Right | September 26, 2017

Me: “Your total is $31.39. You can insert your card when you’re ready.”

(The customer inserts her card, and it’s declined.)

Me: “Sorry, your card was declined. Do you want to try another card?”

(The customer tries the same card and it’s once again declined.)

Customer: “So, am I good?”

Me: “No, sorry. It was declined again.”

Customer: “…”

Me: “…”

Customer: “I don’t get it.”

Me: “Your card was declined. You’ll have to call your bank if you think it’s a mistake. It may have a protection on it.”

(The customer hands me the card.)

Me: “I can’t do anything on my end. You’ll have to call your bank.”

Customer: “But it’s all the way in [Next Town Over].”

Me: “You can just call them, and I’ll hold your things.”

Customer: *pulls out cash, but not enough to cover all of it* “What about if I just buy one? How much is one?”

Me: “You can do that; just let me know which one to take off. If you buy one, it’ll be $15 plus tax.”

Customer: “…”

Me: “Which color would you like?”

Customer: “So, now what? What do I do?”

Me: “You need to choose a color.”

Customer: “…”

Me: “Blue or black?”

Customer: “…”

Me: “I need to void one of these items in order to finish the transaction.”

(The customer stays quiet for a few moments, as she processes this life or death decision.)

Customer: “I want the black one.”

Me: *quickly takes payment and waits for the customer to leave before turning to my coworker, who witnessed it all* “Are my ears bleeding?”

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