Paying For Your Laziness

, | Ireland | Right | May 28, 2017

(I work at a four-storey mall on the third floor. An elderly woman walks up to me, asking to double-check the price of the dress she is holding, which is on sale. I go to the cash register to check it.)

Me: “It costs [amount].”

Customer: “I don’t know if I have enough money on my credit card, but I want this dress.”

Me: “We have ATMs on the first floor; you can check your balance there. Meanwhile I can hold onto this dress so when you get back, it’ll still be here.”

Customer: “But I don’t want to go to the first floor. It’s so far away.”

Me: “Ma’am, the escalators are right around this corner. There are also elevators located there—” *I point to them* “—if you find that more convenient.”

Customer: “Can’t you check my credit card balance here?”

Me: “No, I can’t.”

Customer: “Isn’t there really any way?”

Me: “Well, if you try paying by card and don’t have enough funds, the transaction will be declined, but that’s not exactly checking the balance.”

Customer: “Let’s do that, then!”

(I see what kind of customer this is, so I try to avoid misunderstanding as much as possible.)

Me: “So you’ll try paying for the item?”

Customer: “Yes!”

(I take her to the cash register and scan the dress.)

Me: “It’ll be [amount]. Are you sure you’re going to pay now? You still have time to go to the first floor.”

Customer: “No, it’s fine. Let’s do this.”

(So she put in the card, inserts the PIN code, and presses the accept button. The transition goes well, I put her dress in a plastic bag, hand her the receipt, and thank her for the purchase. She just stands there with a blank stare.)

Me: “Umm, I’m sorry, ma’am. Is there a problem?”

Customer: “Did I… Did I just pay?”

Me: “Yes, you did.”

Customer: “But… I didn’t want to pay for it! I wanted to exchange my recently purchased dress for this one!”

(Our store doesn’t offer refunds. We only offer to change the items for something else of the same value, or to make a gift card for our store in the value of the item purchased.)

Me: “Sorry, but I warned you.” *I explained her our policy*

Customer: “So I won’t get my money back?”

Me: “No. No, you won’t.”

Customer: “Why didn’t you warn me I’m going to pay for the dress for real?!”

Underage Underwear

| Cleveland, OH, USA | Working | May 9, 2017

(I’m shopping for my friend’s 16th birthday. I know she likes a particular women’s clothing store that sells loungewear, sleepwear, and lingerie. A couple weeks ago, I saw a sweater I thought she would like, so I go back to buy it. As soon as I enter the shop, I am accosted by a salesgirl.)

Salesgirl: “Hi, welcome to [Shop]! Can I help you find anything today?”

Me: “Oh, no, thanks. I know what I’m looking for.”

Salesgirl: “Okay! Well, we’re having a sale on matching sets of underwear, so you should get some!”

Me: “Um, maybe not today.”

(I go grab the sweater and take it to the counter to buy it. The same salesgirl rings me out.)

Me: “Can I please have a gift receipt? It’s for my friend’s birthday and I’m not sure if this is her size.”

Salesgirl: “Sure! You should totally get her a matching bra-and-panty set to go with it!”

Me: *really weirded out* “I just said I’m not sure what her size is, and why the h*** would I buy my 16-year-old friend a set of lingerie for her birthday?”

My Five Dads…

| Cedar Park, TX, USA | Working | April 3, 2017

(I work at a local retail store that is known for their high priced, cheap clothing but somehow manages to attract teenagers because it is the “style.” Because of this, the store hires mostly teenagers. I, apparently, am the exception and work in the stock room. It is also important to note that we have a high turnover in staff and management. In the two years I have worked here I have had five different store managers. In addition, this particular company frowns upon calling in sick unless there is a legitimate reason… and being sick is not one of those reasons. There is a coworker of mine, Coworker #1, who is just out of high school and does not seem to like working, only getting paid. One day, after I first get hired, we get a new store manager.)

Coworker #1: “[Manager #1], I need the next week off; my father’s funeral is in a couple days.”

(Everyone gasps and goes to console Coworker #1, including myself.)

Manager #1: “Oh, my God! I am so sorry. Yes, take the week off and let me know if you need more time.”

Me: “Are you okay? That is awful!”

Coworker #1: “Yeah. I mean we weren’t that close, but still… he is my dad.”

Me: *and everyone else* “Yes, pay your respects to him.”

(Flash forward to six months later, when we have a new manager:)

Me: “Hey, [Manager #2], where is [Coworker #1]? She was scheduled to close with me.”

Manager #2: “Oh! It is so sad. She came to me yesterday and said that her father just died and she needs time off for his funeral! She will be off for a while.”

Me: “Yes, that was sad… six months ago when she told [Manager #1] that her father had died and she got over a week off for the funeral.”

Manager #2: “Wait? What? She got time off for her father’s death six months ago, too?”

(Another coworker, Coworker #2, who has been with the company for longer than I have then chimes in.)

Coworker #2: “Yes, it seems that when we get a new manager, her father dies. What a coincidence!”

(I haven’t seen or heard from Coworker #1 since then. No one knows exactly what happened, but it was said that she quit the second the newest manager confronted her about her constantly dying and resurrected father.)

Her Sense Of Self-Worth Needs A Serious Discount

| Scotland, UK | Right | March 24, 2017

Me: “You’re eligible for a discount if you have a store card with us.”

Customer: “I do, but I don’t have it with me. Sorry.”

Me: “That’s fine. I’ll just need your phone number.”

Customer: “No.”

Me: “Sorry, do you not want the discount?”

Customer: “I do.”

Me: “Then I’ll need your phone number to get your details.”

Customer: “No.” *to her friend* “What a creep!”

(Her friend gives me a sympathetic look, but does nothing.)

Me: “I can’t get your account details any other way. The system only allows me to use a phone number. If you aren’t willing to give me it, then I can’t give you the discount.”

Customer: “Well, the answer’s still no.” *to her friend again* “Persistent!”

Me: “Okay, that’s £177.99, please.”

Customer: “Sorry, but I want the discount.”

Me: “I can’t give it to you without your phone number.”

Customer: “No. Can I speak to a manager, please?”

(I call one down.)

Manager: “How can I help you?”

Me: “Yes, your worker has been making advances on me and refuses to give me a discount until I accept.”

Manager: *shocked* “I’m very sorry about that. I’ll be sure to straighten it out. I can offer you the discount, though, to get you out of here.”

Customer: *looking smug* “Thank you. I don’t have my card with me, sorry.”

Manager: “That’s no problem. I’ll just need your phone number.”

Customer: “No.”

(She never did get the discount. The manager and I had a good laugh about it afterwards.)

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All Talk And No Trousers

| UK | Working | February 24, 2017

(My shift has had their ears chewed out by the duty manager, due to recent thefts during our shift. Because of the thefts a policy change is made that only a maximum of four items can be taken into the fitting rooms at any one time by one person, and it is stressed to us that there are absolutely no exceptions, and to notify the duty manager if there is a problem. Failure to adhere to the new policy will result in disciplinary action. I’m on the fitting room for the first hour of my shift, and the duty manager comes up.)

Manager: *holding several pairs of trousers* “One, two, three, four, five, six, seven, eight, nine. It’s work wear!”

(Before I can say anything she walks into the fitting room. I have to yell to get her to come out.)

Manager: “What is so serious that you have scream?”

Me: “You told us not half an hour ago that it’s a maximum of four items.”

Manager: “Yes, but I’m not a customer—“

Me: “You said no exceptions.”

(She gives me a stern look and walks back into the fitting room. I expect her to come back out, but she doesn’t. I yell for her again and she ignores me, so I decide to have an announcement call for her. She comes out.)

Manager: “What’s happened!?”

Me: “You said if I had trouble I had to call the duty manager.”

Manager: “But that’s me!”

Me: “Exactly. How am I supposed to work to a policy when the one breaking it is meant to be the one enforcing it?”

Manager: “I’ve had enough! Go down to the reception and have [Coworker] switch with you. You need to respect authority.”

(We switch and not even five minutes later another worker is called down. Within the remainder of the hour she has gone through the entire staff. We’re all called to reception, where she is standing in front of the counter, red faced and furious.)

Manager: “This is unacceptable. All of you have undermined my authority. That policy is for customers, not me!”

Coworker: “But the policy said nothing about customers. It said no more than four items per person, that’s it. You had a whole rail in there!”

Manager: “ENOUGH! I’ve had it with this insolence. You pull this one more time and it will be disciplinary action, for ALL of you!”

Other Coworker: “So it’s disciplinary if we follow the policy, and disciplinary of we don’t?”

Manager: “EXACTLY!” *storms off*

(We all launched a grievance against her and in our next shift the store manager thanked us for sticking by the policy, which she confirmed we had correctly adhered to. The duty manager ended up having the disciplinary, and while she still works here, she isn’t allowed to shop for work wear without another manager present, and she hasn’t been on our shift since.)

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