Customer: “I want a Coke with diet ice.”
Me: “A Diet Coke with ice?”
Customer: “No, a regular Coke, but diet ice.”
Me: “The ice is as diet as it gets. It’s just regular water.”
Customer: “Your menu screen I was looking at said that diet ice was an option!”
Me: “Do you mean light ice?”
Customer: “Whatever you call it! I want the diet ice!”
Me: “Soooo… regular Coke and light ice?”
Customer: “Yeah!”
My manager, who has overheard, tells me:
Manager: “Put that in as regular ice. She doesn’t actually want less ice cubes, she just wants them to be ‘diet’.”
Me: “But—”
Manager: “—I know, I know, but customers are stupid. She’s already got it into her head that diet ice is now a thing, and Jesus himself could come down from Heaven and tell her that diet ice is not a thing, and she’d still be all “I want it!” I guarantee you that if you put in the order as less ice, she’s gonna come back and complain that we didn’t give her enough ‘diet ice’ cubes.”
Being new here and only seventeen, I put in the order as regular ice, and when the customer collects it at the next window, she finds nothing wrong with her order.
Me: “Are we allowed to do that?”
Manager: “For food? No. For water, meh. Not like she can be allergic. I’m so tired of them that I don’t argue and just give them ice and tell them to enjoy. I swear some of them take a sip right in front of me and say ‘mmm, tastes so much healthier’ before driving away.”
Related:
H2-D’oh!, Part 15
H2-D’oh!, Part 14
H2-D’oh!, Part 13
H2-D’oh!, Part 12
H2-D’oh!, Part 11