Helping The Disabled

, , , , , , | Right | September 7, 2019

(I work at a call center doing tech support for a big company.)

Me: “Thank you for calling [Company] support. My name is [My Name]. How may I help you today?”

Customer: “Yeah… my phone’s locked.”

Me: “I’d be more than happy to assist you with that. Now, when you say, ‘locked,’ what do you mean?”

Customer: “It’s just locked.”

Me: “There are different kinds of locks that can happen on your phone and each lock has a different way to fix it. What does the screen say?”

Customer: “It’s locked. What don’t you get?”

Me: *still trying to maintain my customer service voice* “Sir, what does the screen say?”

Customer: “It says it’s disabled.”

Me: “Okay! And is there a timer, or does it just say its disabled?”

Customer: “It just says it’s disabled and to connect to [Company Media Player].”

(I explain to the customer how he ended up in the predicament.)

Me: “It seems the only way to get your phone working again is to connect to [Company Media Player] and restore the phone to factory settings.”

Customer: “What?! Are you f****** kidding me? Don’t you all have some button you can push to fix this?”

Me: “I’m sorry, sir. We don’t have that ability. The only way to fix it is as I described.”

Customer: “But won’t I lose everything if I set it back to default?”

Me: “Do you know if your phone has been backing up to the cloud wirelessly?”

Customer: “That thing where the government and random people can see all my s***? H*** no!”

Me: “Then, yes, there is a very real possibility of data loss here.”

Customer: “F*** you. I’m just going to get a new phone and have them import everything over.”

Me: “That’s always an option if that’s what you want to do, but I do advise that you won’t be able to transport your data over because your device is disabled.”

(We went back and forth like this for a few minutes more before the customer became belligerent and I warned him twice before disconnecting the call. I logged everything that happened in the case notes and advised if the customer calls back to get him to a supervisor. I checked back on the case before the end of my shift and the customer did indeed call back. The advisor who got him next wrote in their notes that he was calling to get a refund on a phone he bought because he wasn’t able to transfer over data and his carrier said they couldn’t help. They also noted that when they tried to get him to a supervisor for assistance he became very angry and disconnected the call himself.)

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Unfiltered Story #160194

, , , | Unfiltered | August 22, 2019

I worked a super difficult job at an art supply retail shop for a tyrannical boss for low pay. My last week there after turning in my notice, I had a difficult interaction with a customer…

THEM: I love this store.
ME: Thanks.
THEM: I could spend all day at this store.
ME: Uh huh…
THEM: Heh, I should work at this store!
ME: Mm-hmm…
THEM: That’s what I’ll do! I’ll quit my high-paying job and work at this store.
ME: (biting my tongue super hard)

I’m already working minimum-wage for a tyrant. Do you have to twist the knife?

Dismissed As Quickly As Enraged

, , , , | Legal | August 9, 2019

(I have gotten a ticket for supposedly not coming to a full stop before making a turn. Instead of paying the fine, I decide to go to traffic court to see if I can get it reduced by explaining what happened. While sitting in the gallery waiting for the judge to handle other cases, I can see that he is pretty strict and I start wondering if I’ve made a wise choice by going to court. I really become concerned when the next person, a young man around my age, is called by the court clerk and his charge is read.)

Judge: “You stupid little [expletive]! Didn’t I tell you what would happen if you appeared in my courtroom again?”  

(The judge carries on like this for a few more minutes while the young man stands there looking miserable. I can see that the judge is getting madder and madder. The young man apparently has a poor driving record and has been in this same courtroom several times before. Finally, the judge tells him that his license is suspended and to get the h*** out of his courtroom. While this is going on, I keep thinking, “Please, don’t let me be the next one called!” And, of course, I am the next one called. The clerk then reads the charge.)

Judge: “How do you plead?”

Me: “Technically guilty, I guess, Your Honor.”

Judge: “Hmm, how long have you been driving?”

Me: “About eight years.”

Judge: “Have you had any other tickets?”

Me: “No, Your Honor.”

Judge: “Well, that’s a very fine record, young man. Dismissed!”

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Unfiltered Story #159992

, , , | Unfiltered | August 6, 2019

A customer called asking for the phone number of a [Store] in Eugene.

Me: Unfortunately we only have the numbers of the stores in the Portland area.
Customer: Well, do you have a phone book?
Me: Nope, there isn’t usually a need for one here…
Customer: Oh, are there any grocery stores in Portland? Maybe they’d have one.
Me: ….yes…

Unfiltered Story #159095

, , , | Unfiltered | July 24, 2019

Regular customer (guy in his 20’s) comes in with a Viking Fest tee from a nearby city with deep Scandinavian roots.

Me: I love your Viking shirt! Did you go the the festival?
RC: No, it’s just an old shirt. Do you want it?
Me: …
RC: *whips shirt off and tosses it to me*
Me: *stammering and roughly the color of a ripe tomato* th…thanks?

He had a nice physique under that shirt. I probably blushed anytime he came in. He was still never the chatty type.