Leading By Example

, , , , , | Right | May 7, 2021

We’re about to close. I’m running customer service, and my coworker running our self-serve checkout comes up to me with a box of shoes and the customer saying she needs help with a price adjustment that seems fishy. He wants a pair of shoes that are on sale for $25 for $5.

Customer: “Well, there’s a tag that says five dollars.”

Me: “We have sample price tags that show what our clearance stickers look like. They say ‘Example’ over them to make it less confusing.”

Customer: “No, it said it was $5.”

Me: “You know what, if you want to take a picture of it and show it to me, I’ll see what I can do.”

He runs off to get the picture, and I work on closing the customer service desk. When he comes back, he shows me the picture. Sure enough, it is an example price that has “Example” pasted over the image, above, and below it.

Me: “Sir, that’s an example tag. The shoes are $25.”

Customer: “You’re not going to honor the price?”

Me: *Laughing and trying not to cry* “No, it’s not a real price, sir.”

Customer: “You sure?”

Me: “Yes.”

Customer: “Why?”

Me: “It’s not. A real. Price. I’m not giving you shoes for a fake sale price. Do you want the shoes?”

Customer: “Sure.”

He dropped $30 and pays easily as if we hadn’t just spent minutes arguing over a sample clearance tag. It looked like there was nothing going on in his head. I’m surprised we came to an agreement. That concluded a very long day.

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Two No’s, One For Each One

, , , , , | Right | March 6, 2021

Customer: “Can I get a pack of [cigarettes]?”

Me: “Do you have ID I can look at?”

Customer: “I have a photocopy of it.”

Me: “No, sorry, I need the actual ID.”

Customer: “Or I can show you my tits.”

Me: *Shocked* “No.”

Customer: “What about your manager?”

My manager turns around with a WTF look on his face.

Manager: “No.”

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What A Fowl Prank

, , , , , , | Right | February 22, 2021

Working in a grooming salon, we tend to get some strange requests. One day, my coworker comes to the back and says she has just been talking to a “crazy” man in the lobby.

An older man came into the lobby and stood for a few minutes before talking to my coworker

Man: “My kids brought me a pet and I want to get it a bath.”

Coworker: “Certainly, do you have a dog or cat?”

Man: “It’s about this big by this big.” 

He held his hands about two feet apart and then indicated about a foot and a half high.

Coworker: “All right, sir, what breed of dog is it?”

Man: “It’s a turkey.”

Coworker: “Oh, um, sorry, sir, we don’t do baths on turkeys.”

Man: “How about raccoons?”

I joked with her that he was a little confused; prank calls work better over the phone.

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Do Not Disturb Me With Your Stupidity

, , , , , | Right | January 25, 2021

My dad and I go to get new phones. There is only one employee but the only people ahead of us are an elderly couple.

Employee: “So, you cannot call him but can call everyone else?” 

Elderly Woman: “Yes. You saw the phones; fix it.”

My dad rolls his eyes.

Employee: “Hang on. I’m the only person working so I need to call someone to help me.”

Elderly Man: “Yeah, do so.”

My dad rolls his eyes again. Thirty minutes later…

Employee: “Sir, is your do-not-disturb on?”

The elderly man bends over and lets out a belly laugh.

Elderly Man: “Oh, yeah. I turned it on for church. Is that a problem?”

His wife turned red, grabbed the phone, and scurried out, no thank-you or anything.

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This Bank Is So Cancelled

, , , , , , | Working | January 5, 2021

I am a female in my twenties. I am on my bank mobile app reviewing purchases and withdrawals from the last few months when I notice a couple of charges on my debit card that I don’t recognize. After determining that they came from two online stores that I have never visited, I decide that I should cancel the card and get a new one issued. The charges only total about $6, but I know thieves will sometimes test a card with a small purchase to see if it works before making a larger one.

I drive to the bank and ask the teller about how to get a new card, and they direct me to a specific manager’s office.

Me: “Hello, I was told you could help me get a new debit card issued. There have been some fraudulent charges on—”

Manager: *Interrupting me* “Are you sure they were fraudulent?”

Me: *Pauses* “Yes? I reviewed where the charges came from and I don’t recognize them.”

Manager: “You must just not remember. Happens all the time. I’m sure you went on a shopping spree with your friends and forgot about something that you bought.”

I am definitely not the type of person to go on random “shopping sprees” with my friends nor forget what I purchased, and it irks me that she is stereotyping me in this way, but I try to remain calm.

Me: “Um, no. These charges came from online stores that I have never even heard of. If you bring up my checking account, I can show you. One was on [date] and another was on [date].”

Manager: “We can’t refund those. We can only refund you if the purchase was made less than thirty days ago. If you really thought someone was using your card, you should have come in sooner.”

Me: “I understand that. The charges were only about $6 and I didn’t notice them until very recently, so if I can’t get reimbursed that is fine. I just want to cancel this card and get a new one.”

Manager: “It’s gonna be a long process to get a new one, you know. You won’t have a debit card for several weeks until the new one comes in. Are you sure you didn’t just forget you bought something? This is going to be a lot of trouble over only $6.”

Me: “Yes, I am positive. I have other credit cards I can use, or cash. It’s not about the $6. I do not want more, larger fraudulent charges showing up on my bank account, so I would like a new debit card.”

She eyes me for a moment longer, as if waiting for me to realize I’m making a huge mistake.

Manager: “Fine, I will cancel your card and order a replacement. Your new card will be mailed to you.”

I eventually received and activated my new card without any issue, and I thought this was the end of it, until about a year later. I received a parcel in the mail from my bank, and I was surprised to find it contained another debit card… with my old card number and an updated expiration date. The card, it seems, was never cancelled, so I’ve apparently had two open debit cards attached to my bank account for over a year. Luckily, it doesn’t appear that any more fraudulent charges were made, but I will be calling my bank tomorrow and demanding to speak to anyone ELSE who can cancel my old card.

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