Salty About Your Health

, , , , , , | Working | June 16, 2018

(I am finishing up my order at a sandwich shop.)

Me: “…and salt and pepper, please.”

Worker: *maybe 15 years older than I am* “Ooh, you have to watch your salt intake. It can be bad if you have high blood pressure.”

Me: *caught off guard and not sure how to react* “Um, my blood pressure is fine. Can I have salt and pepper?”

Worker: “Well, it’s fine now, but when you’re my age, you need to watch these things. You got cheese on your sandwich, too; can’t have too much of that when you’re older because of the fat and cholesterol.”

Me: “Okay?”

Worker: “Yes, you really need to be careful with these things. I know you’re young now, but—”

Customer Behind Me: “Wow, I didn’t know sandwiches came with health lectures now! Hope it doesn’t take too long; I’m hungry.”

Worker: *pause* “Let me ring you up.”

Me: *more to the customer than the worker* “Thank you.”

Unfiltered Story #114599

, , , | Unfiltered | June 14, 2018

(I work at a call center that tries to give people information about schools around their area that have available classes. I’m helping a customer looking for a specific medical course. It took some convincing because she already did a search for schools and found something, but eventually I was able to get the necessary information out of her. We do our search by zip code to make sure people know the schools in a specific area. Sadly, no leads popped which meant we didn’t have any available courses in our system.)

Me: I’m really sorry, but unfortunately we weren’t able to find any matches with the information I have here. What else would you like me to search for you?

Customer: *noticeably irritated* I don’t understand why you couldn’t find the school that I was talking to in Washington!!

Me: Uhm, that’s because the zip code you gave me was in Michigan…

Will Take A Raincheck On That Raincheck

, , , , , | | Right | May 26, 2018

(Rainchecks are given at my store when a sale item is out of stock, so the customer can come in when it’s in stock and still get the sale price.)

Customer: “Do you accept people’s coupons?”

Me: “Of course!”

Customer: “Oh, I have a raincheck for this.” *indicates item*

Me: “Sure thing. Can I see the raincheck?” *receives it* “Uh, this looks different from the ones I’ve used, I better check with my coworker.”

Customer: “It’s from [Competitor].”

Me: “We cant accept rainchecks from [Competitor].”

Customer: “Why?! You said you accept people’s coupons!”

This Time Is Not Be-Nine

, , , , | | Right | May 17, 2018

(A middle-aged couple comes to pick up their tickets at will-call. They move to the door to go in. It is locked, as doors are not open for another twenty minutes. They stare blankly at me through the window, as though expecting me to get up and let them in.)

Me: “Doors open at 8:00.”

Man: “Why? Why can’t we go in now?”

Me: “The doors don’t open until one hour before the show starts.”

Man: *appalled* “The show starts at nine?!

Me: “That’s correct.”

Man: “How was I supposed to know that?!”

Me: “It says the time right on your ticket.”

Man: *glances at ticket* “It doesn’t say the time on your website.”

Me: “Actually, it does.”

(The couple both stare blankly at me again. I take this to mean, “Prove it.” So, I look up the show on our website, turn my screen toward them, and point right to where it says the time of doors opening and the time of the show.)

Man: *handing the tickets back through the window* “Give the tickets to someone else.”

(They both walked off.)

That’s One Expensive Cigarette

, , , , , | Right | May 16, 2018

Me: *answering phone* “Thank you for calling [Hotel]. This is [My Name]. How may I help you?”

Guest: “Yes, my name is [Guest], and I’m seeing a charge on my credit card from my recent stay?”

Me: *pulls up reservation in the system* “Yes, ma’am, it looks like you were charged $500.”

Guest: “What? But it was my friend! We didn’t know we couldn’t smoke!”

Me: *having reviewed emails from my colleague the day earlier, I know how the previous conversation with this guest had gone* “Ma’am, my files here show that we contacted you the moment the smoke was detected and alerted you that you were going to be charged. It is our hotel policy, as we are a 100% no-smoking property, and you did sign our form at check-in agreeing to abide by this policy.”

Guest: “Yes, but I said sorry!”

Me: “I’m sorry. We had to collect the fee in order to clean the room.”

Guest: “But the room had windows! I know I signed the no-smoking form, but when we saw the windows we thought it would be okay to smoke.”

Me: “Again, ma’am, we are a 100% no smoking property.”

Guest: “That’s bullcrap! The room had windows! All you have to do is open them up and let it air out! It doesn’t cost $500 to clean!”

Me: “Well, actually, since several guests complained about the smell of smoke, we had to issue partial refunds to a couple people. Plus, we could not sell the room the following night because it still smelled like smoke. This was quite the financial loss for the hotel, ma’am.”

Guest: “But it was my friend! He didn’t know!”

Me: “As the room was in your name, ma’am, you are responsible for the activity of your guests. I suggest you speak with your friend if you are interested in being reimbursed.”

Guest: “But I said I was sorry as soon as you called about the smoke! I thought because I apologized you weren’t going to charge.”

Me: “Again, it is our policy that we are a no-smoking hotel, which you agreed to at check-in. We have your signature on file as proof.”

Guest: “Wow, this is just bad business! I’ve stayed in millions of hotels and no one has ever charged me a smoking fee.”

Me: “Again, it is our hotel policy.”

Guest: “But I said I was sorry!”

(At this point I was fed up with all the excuses. I transferred the guest to my manager, who I told not to pick up the phone so that it would go to voicemail. I later followed up with my manager and she said the woman left a message, threatening to sue us to get her money back. We’ll see how that holds up in the court of law against a form with her own signature on it!)

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