Unfiltered Story #194975

, , , | Unfiltered | May 28, 2020

I work at a cafe store and during this time I am working up front. A woman and a young girl come to the counter. The woman has an accent but I can understand her completely. However, the young girl begins the order for the woman.

Young girl: hello my mom wants to get the vanilla coffee
Me: okay well we have many vanilla coffees, do you know if she’ll want it hot or iced?
Young girl: she wants iced
Me: okay and did she want the vanilla ice coffee or the vanilla cream cold brew?
Young girl: idk it’s just a vanilla coffee. What’s hard to understand about that?
Me: well we have many variations so I’m just making sure we’ll be getting you the right one.
Young girl: I guess the vanilla cream one
Woman: what is your medium size called
Me: that would be our grande
Woman: what does that look like?
( goes over and grabs a cup to show her and comes back not even 10 seconds later)
Me: this is what it looks like
Woman: what what looks like? What is that?
Me: uhh… It’s out grande size?
Woman: …. Well what one is 2.75?
Me: the grande in the sweet cream is 3.75 and the talk is not much less
Young girl: no she doesn’t want that she wants coffee
Me: yes that is coffee. It’s our cold brew with a special cream. That’s what you had said she wanted right?
Woman: no I want iced vanilla coffee. 2.75 only
(I looked at the board behind me that she kept pointing at, which is just an iced coffee that you can add sweetener and cream to if you like.)
Me: *to young girl* did she want the sweet cream like you said or just an ice coffee with vanilla?
Young girl: I told you already. The vanilla coffee.
Woman: yea vanilla coffee.
Me: okay well I will assume you want the iced coffee with vanilla, and did you want cream?
Woman: with out cream will it be dark?
Me:…. Yes.
Woman: then put it. And that’s it.
(She wasn’t the most difficult customer I’ve had to deal with but it can be very frustrating)

Please Teach Me How To Ruin Your Business!

, , , | Right | May 25, 2020

I work in a small café that also serves rice bowls for lunch. A customer calls in an order that I have ready when she arrives. The following conversation happens:

Customer: “These are so good. Do you ever teach people how to make them so they can make them at home?”

Me: “Um, no.” 

Customer: “Why not? It would be great to be able to make them myself.” 

Me: “It would be detrimental to business if we taught our customers how to make them. Then no one would come here anymore.” 

Customer: “But I have to drive here from [Town five minutes away]. It would be sooo much easier if I could make them myself.” 

All I could do was facepalm.

1 Thumbs
294

When The Waitress Gives You Lemons…

, , , , | Working | May 17, 2020

A waitress has come over with our drinks.

Me: “Sorry, but could I have my Coke without a lemon, please?”

Waitress: “Oh, my. I wonder how that got in there!”

She disappears and returns a minute later. This time it isn’t just a lemon slice in the glass; it is an entire half of a lemon. I’m about to ask, but she scurries away. 

Me: *Shouting* “Excuse me, but I said I didn’t want lemon.”

Waitress: “EVERYONE HAS LEMON! IT’S BETTER!”

She threw her tray at me and ran into the kitchen. Thankfully, the tray missed, but the owner wasn’t too impressed with her behaviour and fired her on the spot.

1 Thumbs
444

Unfiltered Story #193965

, | Unfiltered | May 12, 2020

(I am a stupid customer here.I went to CCD with my husband)

Me: *to the barista* Can I get a cold coffee?
Barista: Sure.Anything else?
Me: Can I get it without ice?
Barista: ahh…..without ice, it wont be cold.
Husband: *laughs hysterically*

It All Started With The Whipped Cream

, , , | Right | May 9, 2020

I’m working by myself at my coffee shop, and I have a customer come up and put one of our premade meal boxes on the counter. I ring it up.

Me: “Anything to drink today, sir?”

Customer: “I’ll have a medium mocha.”

Me: “All right, would you like whipped cream on that?”

Customer: *Aggressively* “I’ve literally never been asked that before for that drink.”

Me: *Taken back* “Oh, most baristas usually ask that since not everyone wants whipped cream on their mochas.”

Customer: “I don’t want a mocha!”

Me: “I’m sorry?”

Customer: “I want a latte with mocha!”

I am internally thinking that that’s literally what a mocha is.

Me: “Oh, okay, sorry. One latte with mocha.”

Customer: “I don’t want mocha in that!”

Me: “Wait, sorry. One medium, regular latte?”

Customer: “Yes! And don’t put whipped cream on it!”

Me: “Okay… that’s [total].”

The customer pulls out a debit card and pays with that.

Me: “Would you like a receipt?”

Customer: “Does it show how many points I have on my [Store Card]?”

Me: *Internally screaming* “You didn’t get points for that because you paid with your debit card…”

Customer: “This is ridiculous! I should have gotten points for that no matter what I paid with!”

Me: “I could refund your debit card and charge it to your [Store Card] if that’s all right.”

Customer: “It isn’t, but fine.”

Me: “All right, would you please put your debit card back in the chip reader?”

Customer: “You seriously mean I have to take my card back out?”

Me: “Um… Yes, I’m sorry.”

Customer: “Fine.”

We finished the refund and recharged it to his store card, and I was able to make his drink without any more problems, but seriously, dude?

1 Thumbs
368