Not The Kind Of Thing You Can Just Brush Off

, , | Right | January 28, 2019

(A pair of women come into my cafe and sit down at a corner table. To my surprise, one pulls a hairbrush from her handbag and begins to brush her hair right there in the dining area. Despite my disgust, I decide that she is sitting far enough away from any other customers to not cause them discomfort and don’t ask her to take her grooming to the bathroom. I take them their food and haven’t walked three steps back to my counter before I hear one exclaim:)

Customer: “Ugh, there’s hair in my food! How unhygienic!”

There’s A Lot About This Situation You Would Like To Change

, , , | Right | January 28, 2019

(We have a regular who always likes to complain or cause a fuss about something or other, whether it’s the meal, the staff, or even the presence of other customers! This day she comes in with a friend and is suspiciously nice about everything. I think maybe she’s finally decided not to rile us anymore when she comes to my counter to pay for her £1.47 in items and hands me a £20 note. It’s been a busy day and I haven’t had a spare moment to top up my change yet and consequently have maybe £3 in 20p coins as the largest metal denomination and no £5 notes.)

Me: “I’m really sorry but I’m very low on change at the moment, since it’s been a busy day. Would you have anything smaller at all?”

Customer: “No! I only have this £20 and I really want change from it!”

Me: *glancing at my already behind list of orders and crying on the inside* “Would you mind if I quickly get some change from the office then?”

Customer: “Well, I’d really like to get going soon, but if you HAVE to—“

(I run like the wind to the office and dig out the remaining change that we have, which doesn’t include notes. I run back, not even bothering to put the change in through the till as this would waste the customer’s precious time and she’s already finger-tapping on the counter with an all too familiar expression.)

Me: “Right, I’ve found some change but I’m afraid there aren’t any £5 notes so it’ll have to be all in coins unless… Are you sure you don’t have aaaaanything smaller?”

Customer: “No. I want change!”

(I count out her change, using up almost half the change I’ve just collected. I see other customers looking impatient as this process means their drinks orders are getting further and further behind. I then look with pure horror as the customer opens her wallet, revealing two £5 notes and a MOUNTAIN of change that jingles heavily when she throws the new change on top of it.)

Customer: *to her friend as she walks out, not even thanking me upon leaving* “You can never have too much parking change, you know!”

(The other customers then complained that their drinks were taking too long and I had to have a jolly good frustrated swear in the bathroom after that!)

Running Out On Your Check Does Not Clear You From Jury Duty

, , , | Right | January 22, 2019

(I am a seventeen-year-old waitress and barista at a cafe. I have recently begun to work in the kitchen due to severe understaffing. Our only chef is the owner, and during busy times, I am called in while waitressing in order to help get orders out. Today is the final day of Spring Break and I am waiting five tables, and I have been called into the kitchen, as well, to help orders. I am working as hard as I can. I get a table of two who are in a hurry due to jury duty. I inform them that the kitchen is a little backed up and orders may take a while. I get their drinks very quickly and put their order in as soon as possible; however, I have also inputted three other tables’ orders along with theirs. I go into the kitchen to work with the food.)

Husband: *when I come out to check tables, fifteen minutes after their order has been placed* “Excuse me. We are going to be late for jury duty. Where is our food?”

(They have only been here for about twenty minutes.)

Me: “It’s currently being made; however, as I told you, there’s a delay in the kitchen. Can I get you any refills on drinks?”

(They have drained their drinks.)

Husband: “Is it being brought out right now?” *becoming angrier* “We need our food. We’re going to be late.”

Me: “Let me check.”

(The owner is knee-deep in orders and I have to pop in to check on the salad. Our weekly food order has been delivered so there are boxes COVERING the walkway from the dish area to the kitchen. I see that she has the lettuce put down and ingredients out.)

Me: *returning to the table* “She is plating them right now. Would you like it boxed to go?”

Husband: “It’s too late now! We can’t bring food into court!”

Me: “I’m sorry about that. I’ll take the food off the bill and bring over the check for drinks.”

(The usual wait on food is about fifteen minutes. Their food is not late, and they were warned, so I am reluctant to discount their expensive drinks. I go over to the POS within sight of them and print out their check, and bring it to them.)

Me: “I’m so sorry about that. Are you sure you don’t want to see if there’s anything you’d like to go?”

Husband: *irate* “It’s too late now!”

(They got up and left without paying the bill, which was about $7. It doesn’t seem like much but our typical checks are $15 to $20 because we’re pretty inexpensive, and I really do need the tips. I told the owner, and she was frustrated. However, my other tables were very kind, I got their food out within twenty minutes of their orders being placed, and they gave me big tips. My mother pointed out later in the day that I could have called the police on them, since I knew they were at the city court about five minutes away!)

Doesn’t Understand The Custom Part Of Customer, Part 12

, , , , , , | Right | January 18, 2019

(The coffee shop I work at is not full service. This means that when we finish making your drink for, we set it on the counter and it’s your responsibility to retrieve it. Most of the time, customers don’t mind waiting for their drink and stand off to the side while they wait. The only time we come to your table is if you ordered food — we bring it out when it’s ready. A woman comes in and orders latte. Before I can charge her for the coffee, she realizes she’s forgotten her wallet and goes out to her car. In the meantime, I make her drink and set it on the counter for when she returns. Ten minutes go by and the woman has not returned, so I place her drink on our warmer so it will still be hot when she comes back. Because we’re busy, I forget about the woman until I see her leaning dramatically over the counter, nearly twenty minutes after I first took her order.)

Customer: *agitated and hanging over the counter* “Excuse me! Is my coffee done yet?!”

Me: “Oh! Yes, ma’am. I thought you ran out to your car, so I’ve been keeping it warm for you.”

Customer: *scoffs at me and looks at me like I’m stupid* “Umm, no. I’ve been sitting and waiting this entire time. I was going to pay you when you brought it out.”

(She then proceeded to go on about how I should have known she was sitting down and how I need to pay better attention. Turns out she’s a regular customer I hadn’t met before, and she always tries to get people to bring her drinks out to her without paying for them first.)

Related:
Doesn’t Understand The Custom Part Of Customer, Part 11
Doesn’t Understand The Custom Part Of Customer, Part 10
Doesn’t Understand The Custom Part Of Customer, Part 9

Unfiltered Story #136304

, | Unfiltered | January 8, 2019

(I’m the customer in this story, sitting in the cafe, when I see two employees coming out of the Men’s bathroom, talking)

Employee #1: So what do you think he does in there?
Employee #2: I don’t know, but he’s so creepy, I don’t want to deal with him anymore.
(By this point, the two see me staring at them and come over. I’m a regular at this cafe, so they know me well.)
Me: What’s going on?
Employee #1: There’s this strange customer that always comes in and orders the same thing, a strawberry tea. After he leaves, we find the whole sink and the mirror in the bathroom covered in the red liquid.
Employee #2: I actually saw him going into the bathroom with his cup today.
Employee #1: Yeah, we’re pretty freaked out by this. The manager told us to be careful when he comes in.
(They later told me he confessed he was washing his hair with the tea because he thought it smelled good.)

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