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A Local Form Of Gun Control

| Working | July 6, 2015

(I work at a sports supply store. An African-American man appears with what looks like nothing on him, until he pulls out a pistol.)

Man: “I’d like to buy this, please.”

Me: “I’m sorry?”

Man: “I wanna buy this gun.”

Me: “Uh, sir, how did you get that?”

Man: “The h*** you talking about? I got it from your gun rack! In the back of the store!”

Me: “Why didn’t you check it out from the man at the counter back there?”

Man: “There was no one there.”

Me: “But how did you get the gun?”

Man: *getting angrier that I’m not understanding* “I got it from the gun rack!”

Me: “In the gun case?”


Me: “Sir, that’s a locked case! How did you get it out?”

Man: “It wasn’t locked!”

Me: “Sir, please, you need to go put back that gun and wait for the attendant to come back to the desk.”

Man: “Can’t you just check me out?”

Me: “No! I don’t have that kind of authority. We need to check to make sure you’re actually allowed to carry a gun.”

Man: “What, you calling me a criminal?!”

Me: “No! I just can’t—”

Man: “I see! You don’t want me carrying a gun ’cause you think I’m black!”

Me: *embarrassed* “No, no, sir, I was just saying that, legally speaking, we have to—”

Man: “This is discrimination! You should be arrested!”

Me: *now getting mad myself, and decide to make sure I get my point across* “Sir, I’m saying that I cannot, LEGALLY CANNOT, let you buy that gun. It is not because you are black. It is because you are in the United States of America, and the US says you have to show proper ID and make a license for the gun. I am not discriminating. I am trying to not be arrested. Now if you do not want to obey those rules, then you are free to put the gun down right here and LEAVE.”

(There is a moment of silence, and the man stares at me.)

Man: “Thank you.”

Me: “What?”

Man: “Thank you. This was a test, set up by [My Boss]. And you passed.”

(I looked around, and My Boss, the store manager, was about a hundred feet away, giving me a thumbs-up.)

Never Too Late To Ask For A Discount

| Right | June 28, 2015

(I work in a small sporting goods store where we allow customers to demo certain products before purchase. They sign a form agreeing to bring them back within a week or be subject to late fees. This customer slipped through the cracks and was 4 weeks late. I decided to call and give him one day to return our products before we charged him.)

Me: “Hello, sir! My name is [My Name]. I’m calling from [Company]. I’m calling about a couple of demos you have out from us.”

Customer: “Hmm? Oh, yes! I do have those!”

Me: “Yes, sir. You are actually four weeks late on returning them. I wanted to remind you that our store policy is to charge your card for late returns, but if you can get them back to me by the end of tomorrow, I won’t charge you for it.”

Customer: “Oh, ok. I was actually going to buy one of them.” *he proceeds to tell me which one* “How much does it cost?”

Me: “The price on that one is $189.00.”

Customer: “Oh, wow. And can I have a discount on that?”

No ID, No Idea, Part 18

| Right | January 23, 2015

(We ask for ID when the credit or debit card purchase is over 15 dollars. This customer’s total is $97.94.)

Me: “Perfect, red for credit or type in the pin if it’s a debit card.”

(The customer selects credit.)

Me: “All right. Can I see your ID, please?”

Customer: “Why the h*** do you need to see that?”

Me: “To verify that the card matches the purchaser, sir.”

Customer: “That’s why credit cards exist,boy! So that I can purchase whatever I want without ID! That’s how the world works son, isn’t it?”

Me: “Well, sir, how do I know it’s you and not somebody stealing your card?”

Customer: “Because it’s me! Nobody stole my card, did they?! I’m the one buying this right now with this card!”

Me: “I would have no idea of knowing that unless I saw your Identification…”

(He then gave me his ID and was very pleasant for the rest of the transaction. But I guess I learned how the world worked?)


Can’t Compete With Common Sense

| Right | July 29, 2014

(My supervisor is filling in for a cashier. A customer checking out hands him a coupon from one of our competitor stores. Corporate has recently told us we can only match it if we have a similar coupon running, which we don’t for this one.)

Customer: “You ALWAYS take competitor coupons!”

Supervisor: “Unfortunately, sir, we can’t honor this one.”

Customer: “Well, what’s stopping me from taking this coupon and buying this same item from THEIR store?”

Supervisor: “What a novel idea.”

(The customer walked out without another word.)

That Kind Of Behavior Is Just Not Cricket, Part 2

, , , , | Right | December 20, 2013

(I am a customer. I witness an argument at one of the tills over a false label on an expensive cricket set. It appears as though the label has been attached by the customer. It is obviously written in green felt tip and not real.)

Customer: “Why won’t you give me the discount?”

Employee: “Because this is obviously a fake label.”


(The employee fetches a manager.)

Manager: “Sir, we are not going to sell you a set that costs £189.99 for only £15. This is obviously not a real label.”

(The customer takes a bat out of the pack and raises it in a threatening motion.)


(Suddenly, out of nowhere, a random customer who is just walking past grabs the bat. He moves it round the unruly customer’s shoulder, flooring the bad customer and disarming him in one motion. The random customer goes right up to his face.)

Random Customer: “Buddy, you ain’t gonna get s*** unless you calm down and learn to be an honest man instead of a p***k. F*** off.”

(The unruly customer gets up and runs off, only to be grabbed by security and arrested a few minutes later. The good customer was given a £100 gift card and was even offered a job as a security guard! He declined, saying it was his duty to be a good citizen. I found out he was an ex-colonel in the British army and had been in tougher situations than that.)