This Hotel Has Much Room For Improvement

, , , , , , , | Working | July 5, 2018

It’s my last night in a hotel in Baltimore, and I’ll be getting up early the next morning to catch a flight, so I go to bed quite early, maybe nine pm. I’m dozing off and I hear some rattling, like someone’s trying to open my door. They can’t do it because they don’t have the right key, and anyway, I’ve put the safety latch on. The noise stops, and I assume they’ve spotted that they have the wrong room, or maybe I just imagined it because I was half asleep.

A few minutes later, however, the door suddenly opens and gets caught on the safety latch, making a huge noise, at which point I scream in terror. There’s a curt apology and they shut the door again.

Terrified, I pick up the room phone and try to dial reception. The phone is clearly broken or not connected, and I’m in too much of a state to work out what is going on. I fling some clothes on over my pyjamas and rush down to reception.

Reception explains that someone misread their room number, thought my room was their room, and tried to get in. When they failed, they found a security guard loitering around who, instead of checking with reception if they had the right key or room number, just decided to use their master key to get into my room.

While they’re explaining this, the culprits — idiot guest and even more idiot security guard — are stood right by me and clearly think it’s hilarious that I’m so upset about this. I’m sure it’s terribly funny to make someone think they were about to be murdered in their bed!

I didn’t get any sleep at all that night because my heart was racing. I did, however, get that night refunded by the hotel, who did accept liability for their receptionist’s poor handwriting and their security guard’s spectacularly bad judgement.

Self-Insufficient

, , , , , , , , | Working | June 22, 2018

After a buyout, I’ve been temporarily acting as manager of a large group of employees. I’ve separated them into two groups, and each is coming to spend a week training at our headquarters. In preparation, I set up Google documents page with the training schedules, training reference information, maps, lists of contacts, information about the hotel, forms for travel reimbursement, and local information such as taxi services and restaurants. I then email each employee their specific plane tickets and hotel check-in information.

As I am in a supervisory role, this is not my job, but I choose to do this to make my employees’ training easier. Their point of contact for travel is a secretary at headquarters.

Almost immediately, I get the calls from people unwilling to glance through the documents that were provided. Two employees are specifically difficult.

[Employee #1] calls for every question on his trip. He has chosen to rent a car, and expects me to stay on the line with him and give him turn-by-turn directions around the town where the headquarters are located. Each time I tell him to use his company-issued phone for GPS, but he keeps calling. He also emails every morning asking me his daily training schedule. In response, I just keep re-forwarding the initial email with a note that information was already provided.

[Employee #2] just doesn’t read anything. He is scheduled to train with the second group, but having not read the email, doesn’t know that. Instead, he assumes he will be in the first group, books his own flight, and flies out to headquarters. I don’t realize there is an issue until he fails to show up at work on Monday. Then, I get a furious phone call from him complaining that he isn’t booked for a hotel. The secretary at headquarters manages to rearrange things so he can join training that week, but he takes to calling me for any question he might have. Over six days, this amounts to 49 different phone calls. Each has a question that was already answered in the initial email, or is local information he could easily Google.

Afterwards, the company brings on the permanent replacement manager. About a month later, the company decides to make cuts, and I am asked to work with this new manager to decide who will stay. After discussing our experiences, we decide that both [Employee #1] and [Employee #2] show the same lack of attention to detail and zero self-sufficiency in their normal workday that they displayed during the trip.

When they are let go, they have to turn in their phones. I know I made the right choice when I find out I was listed as “Queen Bitch” on [Employee #1]’s contacts!

When Tragedy Breeds Joy

, , , , , , | Hopeless | June 8, 2018

My mother was seriously injured in a fall while on vacation, in a city on the far side of the country from where her family and friends live. I left the next day to be with her. I arrived after a six-hour flight, tired and scared, in a city I had never been in. I made it to the hospital and found the waiting room while they finished her surgery. Once there, I realized it was nine at night and I had no idea where I would be staying. I knew I had a few calls to make, and asked a woman nearby if I should step outside to do so. She smiled but didn’t say much.

After a couple of minutes, another woman walked in and came over. She said that was her sister and that she didn’t speak English. I tried to talk, but just lost it. Between sobs, I tried to explain why I was there and that I didn’t know where I was going to sleep or much of anything else. She gave me a hug, and then went to talk to the staff at the desk. She came back with one of them who assured me I could sleep in my mom’s room for at least a few nights, and that it was going to be okay. The first woman sat with me until I was calmer.

At this point I realized they were there for their own tragic reason. It turns out one of her brothers had been shot in the head while working at his store. They didn’t know if he would make it or not. But in spite of all that, she made sure that I was okay.

We saw each other during the week I was there. She never failed to smile and ask how mom was.

Thank you to a family of strangers who reached out during their own tragedy to help someone who needed it.

And thanks to four of Mom’s friends and family who took a week each and flew across the country to be there with her. Her case manager said she had more company than some patients who live in the area and have family close by.

Unfiltered Story #113849

, , | | Unfiltered | June 6, 2018

Owner: How come your site and business name is different?
Me: Well we just likes the name of the site <a href=”ampmlock.com“>ampmlock</a> for our website
Owner: How do I know your not a fake company planning to break in later?
Me: I suppose you don’t
Owner:…
Me:…
Owner: Let me show you the issue….

A Buffet Of Casual Racism

, , , , | | Right | May 17, 2018

(My husband and I go to a Chinese buffet restaurant for lunch. It’s the weekend and my husband, who is Japanese, is wearing cargo shorts and a nerdy t-shirt, while the staff is dressed in black slacks and white shirts. We are the only people at the buffet at the time and we are chatting as we fill our plates. A customer comes up on the other side of the buffet line. After a moment she comes over to our side and stops in front of my husband.)

Customer: “What’s that?” *she points to a dish on the buffet*

(My husband isn’t paying any attention to her.)

Customer: *louder* “Hey! I said, ‘What’s that?'”

(My husband looks up at the labels for the food on the buffet, but there isn’t one for that dish.)

Husband: “I don’t know.”

Customer: *condescending* “What do you mean, you don’t know?!”

Husband: “I don’t work here, obviously.” *he gestures to his clothes*

Customer: *stymied for a moment, then charges on* “Well, you should still know because you’re Chinese!”

Husband: “I’m not Chinese, and even if I was, I wouldn’t know every dish on a buffet.”

Customer: *glares at him as he stares back at her*

Me: *gesturing toward an employee not ten feet away* “Ask someone who works here!”

Customer: *hmphs at us then starts to walk away*

Husband: *murmurs under his breath* “I don’t know kung-fu, either.”

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