It’s Not Raining Rain-Checks

, , , , | Right | February 19, 2018

(Chicken leg quarters are a flyer special this week for 99 cents a pound. We have just opened Monday morning, following a busy weekend, and we ran out of the quarters on Sunday. The store is family-owned, and for whatever reason they don’t offer rain-checks.)

Customer: “Where are the chicken legs for 99 cents?”

Me: “I’m so sorry, but we’re sold out. There should be more in later today, but we don’t know when the truck will get here.”

Customer: “What?! It’s Monday morning! How can you not have it in stock on Monday morning?! That’s when everyone does their shopping!”

(I look around at the empty store and wonder what planet she’s from.)

Me: “Again, I’m sorry, but it does happen, unfortunately. Hopefully it won’t be too long before it arrives, but I don’t know for sure.”

(The woman continues to loudly complain to her friend and to me about how I personally should be ashamed of the fact that we ran out of the featured item. This goes on for several minutes. I continue to try to be sympathetic, but it’s getting difficult.)

Me: “It is disappointing, and I apologize for the inconvenience—”

Customer: “Never mind that; give me a rain-check.”

Me: *deep breath, because I know what’s coming* “I’m so sorry, but the store doesn’t give rain-checks.”

Customer:What?! What do you mean?! You have to! You give me a rain-check right now!”

Me: “I don’t have any rain-checks to give you.”

Customer: “Well, get some!”

Me: “Look, ma’am: it’s not in my power to do that. The store doesn’t give rain-checks.”

Customer: “Why not?!”

(I have actually asked this, and the only answer I ever got was, “Because Mr. [Owner] doesn’t want to.”)

Me: “I don’t know; it’s their business decision. You could try asking at the customer service desk.”

Customer: *preparing to storm off* “I will!”

(I’m breathing a sigh of relief, as I now think she’s somebody else’s problem, but she stops before leaving, and turns back to me.)

Customer: “How much will I be able to get on the rain-check they give me?”

Me: *groans internally* “I’m sorry, ma’am, but they’re not going to give you a rain-check.”

Customer: “WHAT?! You have to give it to me! IT’S MY RIGHT!”

(I wonder where the right to rain-checks appears in the Charter of Rights and Freedoms, while the woman berates me at length. I offer to get the manager, but she ignores me. Finally…)

Me: “You are arguing with someone who has absolutely no authority. You can keep yelling at me if it makes you feel better, but it isn’t going to change anything.”

(This finally shuts her up.)

Me: “If you would like to make a complaint about store policy, or about me, the place to do it is at the customer service desk.”

(She walked away, complaining bitterly to her friend the whole time. I heard later that she kicked up a huge fuss at customer service, who called the meat manager over to talk to her. I really wish I could have been there to see that, because he is notorious for being snippy with customers. At any rate, she left without a rain-check, and I never heard a word of complaint from my boss.)

In For A Penny…

, , , , , | Right | February 5, 2018

(Working at a meat counter, I have long since come to terms with the fact that many apparently functional adults have no idea what a pound is, or a kilogram, either, for that matter, but this episode stands out in my memory. The customer looks to be about 25 or so.)

Customer: “What does 200 grams of ground chicken look like?”

Me: *puts some ground chicken in a bag and weighs it* “This is 220 grams.”

Customer: “Oh, no. I wanted pounds.”

Me: “Okay, sure. How many pounds? Two?”

Customer: “No, two hundred.”

Me: “You want 200 pounds of ground chicken.”

Customer: *with absolute conviction* “Yes.”

Me: *long pause* “Okay. Well, we don’t have that much in the store. We can probably order it in for you, but it’ll be a few days.”

Customer: *gets confused look* “What? Wait. How much is a pound?”

Me: *holds up same bag of chicken* “This is half a pound.”

Customer: “Oh! No, I’ll have two pounds, then.”

Me: “Two pounds, I can do.”

Not Working With Any Real Agency

, , , , , , | Working | February 1, 2018

(Recently I have lost my job and I am desperately looking for work to stay afloat. I have registered with several agencies but despite them making big promises, all my efforts to stay in contact either go unanswered or are met with vague replies. One day another agency calls me about a job I recently applied for. They go through the position with me and ask me details about my experience. For a moment, I think this might actually be going somewhere. The agent then mentions me coming into the office and signing up. This is something I have heard before, so almost instantly my guard goes up and I decide to probe further.)

Me: “So, when exactly is the company looking to interview for this role?”

Agent: “Oh, I don’t think we’re going to be able to forward you for this role.”

Me: “Sorry, what?”

Agent: “We need two written references and a security check done by the end of today, and as it’s 3:00 pm now, that’s probably unlikely! So, what day can I—”

Me: *interrupting* “If there wasn’t a job, why the hell didn’t you say so?”

Agent: *long pause* “Um… We, err… wanted to go through this and see if you were a good fit for this job.”

Me: “BUT THERE IS NO JOB! What the hell?!”

Agent: “So, what day can we pencil you in for?”

Me: “Save it; there is no way in hell I am registering with you. I don’t appreciate being lied to like that!”

Agent: “Hold on now. Let’s just talk a little about this.”

Me: “No. I am really desperate for work right now and you strung me along. That gives me a real poor impression of your company!”

Agent: “So, what day do you want to come in and—”

Me: “Don’t contact me again!”

(That was the last I bothered using an agency! Thankfully, a couple of weeks later I found a new position, but I have sworn off agencies ever since then.)

It’s All Downhill From Here

, , , , , | Related | January 11, 2018

(I’m hanging out with my cousins one evening when I tell them the shenanigans I’m going through while training my new dog.)

Me: “My dog is having trouble with the ‘down’ command, and I’ve had to try a few different kind of treats to entice her. I’m surprised the duck treats didn’t work, but shocked the beef liver ones didn’t either. She loves those things!”

Cousin #1: “Did you end up finding something that worked?”

Me: “Yeah, I tried the salami I had in my fridge for my lunch. Success!”

Cousin #2: “That makes sense. I totally would go down for salami.”

([Cousin #1] and I looked at each other and burst out laughing. It took [Cousin #2] a solid minute before she realized what she said. She turned red!)

A Variance In The Rules

, , , , | Working | January 3, 2018

(I work at an amusement park. Around midday we get super busy at my store. The Team Leads are the only ones allowed to void a transaction or do returns.)

Team Lead: “You bag; I’ll cash people out.”

(I am put on bagging while the Team Lead uses my account to do transactions. At the end of the night, after I am counted out by a supervisor, I have a $20 variance.)

Supervisor: “Was anyone besides yourself using your till?”

Me: “[Team Lead] got on it when we were busy.”

Supervisor: “Why would you allow that?”

Me: “Since [Company] doesn’t allow associates to void transactions anymore, it’s a pain to get the Team Lead whenever I need a void or a return.”

Supervisor: “You shouldn’t have allowed that. Now we can’t be sure who caused the variance!”

Me: “Can I ask why you won’t let associates void things anymore? We use to be allowed.”

Supervisor: “The Heads were worried about associates stealing money, and they felt it gave the associates too much power. You know teenagers can be really iffy; we fired two associates for stealing already.”

Me: “But now, I have no power over my till, and I could be fired since this is my second large variance!”

Supervisor: *clearly annoyed at Corporate* “I know! The rules are being made up by people who haven’t worked in retail for over 20 years. Don’t even talk to me about that! But regardless, you can’t blame your Team Lead because the Heads will just say they’re doing their job. I have to just have you sign off on it and hope we just miscounted.”

(Luckily, I wasn’t called about that variance, but the next time the Team Lead tried to take over my till I told her no, and I wasn’t fired.)

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