Unfiltered Story #209630

, , , | Unfiltered | September 23, 2020

I worked at the largest theme park in Canada in 2016 in a shop at the Water Park.

Coworker: [My name] can you help me. Our machine won’t accept this guest’s card.

Me: They’ve probably hit their limit. Let me see.

As I follow my coworker to the register I see a very tall man looking very agitated. I pray he isn’t the guest but, of course, he is.

Customer: *with accent* I don’t know what’s going on?

Coworker: Do you think it’s because his card is in French?

Me: What? Can I see your credit card please, sir?

He passes me the card and it is in a language that is definitely not French.

Me: Are you visiting from somewhere?

Customer: Sweden.

Me: Ohh..did you tell your bank you were coming here by any chance?

Customer: No…can’t they track me?

Me: Well they can track the card but they don’t know whose using it.

Customer: Ohhhh…can I use your store phone to call them?

Me: Sure. As long as they have a branch in Canada you should be fine.

Customer: Sure, yes, yes.

I pass him the phone and he comes back much too fast to have called his bank.

Customer: The phone isn’t working.

Me: Let me try. *goes to phone* what’s the number?

Customer gives me an area code I am not familiar with.

Me: Does the bank have a location in Canada?

Customer: No, don’t be stupid. I’m Swedish!

Me: Okay well I’m sorry but our phone will not call Sweden. We can put your items on hold for you until you have other means of payment. Do you have a traveller’s cheque?

Customer: (mumbles words in Swedish and then very loudly says STUPID AMERICANS! and storms out)

Coworker: Okay I know we look and sound like Americans but he is literally in [Theme Park with Canada in its name]. Like how much more obvious do we have to be?

You’ll Be Sorry You Asked For Sorry

, , , , , | Working | September 22, 2020

I am working customer service when a customer comes up to complain about a policy issue, something I have no control over and can do nothing about.

Me: *Smiling politely* “I’m so sorry, but that is the store policy—”

Customer: *Interrupting me* “You don’t look very sorry with that smile!”

I instantly lose the smile, put a devastated expression on my face, and start speaking with a shaky, trembling voice, as if I’m about to burst out crying.

Me: “I… I am so terribly, terribly, sorry, sir. I wish there was something I could do. I feel utterly dreadful that I am forced to treat you this way… but I have no power in this situation.”

The customer stares at me in complete shock, jaw-dropping open.

I can’t keep a straight face and start laughing. Fortunately for me, the customer joins in.

Customer: “Wow, you should be an actress!”

Me: “Did I look sorry enough for you?” *Smiles brightly* “It’s true, though; I really don’t have any control of the situation. If you want to complain to the head office, I’ll give you the number.”

Customer: “No, but thanks for the laugh!” *Leaves with a smile*

If you can make them laugh, they can’t stay mad at you.

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Unfiltered Story #208844

, , , | Unfiltered | September 22, 2020

I work in a showroom that sells bathroom fixtures and accessories, we have people come in that are planning on a remodel, or building a new home and want to check out the products. I get so many stupid questions:
Customer #1 – “so when you say 60″ in length, is that how long it is?”
Customer #2 – “what is the difference between left and right hand drain?”, Me: “that is the side that the drain and plumbing is on”, Customer: “how do I know which side I need”
Customer #3 – “I’m looking for a 5 foot vanity”, me: yes, here are our 60″ vanities” customer: I don’t think you understand I want 5 feet. me: “yes, 5 feet and 60 inches are the same measurement” Customer: “no they’re not, everyone know feet are bigger than inches!”

Unfiltered Story #208822

, , , | Unfiltered | September 21, 2020

I work at the biggest theme park in Canada. We often get kids coming in with petty change and paying for candy. I find it very cute.

Little Kid: How much is cotton candy?

Me: $5.54

Kid pays with his change and walks back to his parents. His mother sees his chocolate bar and storms up to me.

Mom: HOW DARE YOU LET MY CHILD BUY COTTON CANDY BY HIMSELF! IT’S ILLEGAL! I’LL SUE YOU PEOPLE!

As far as I knew, it was only illegal to sell kids alcohol, porn, and cigarettes (or stuff of that nature). As a merchandise associate I was not allowed to give a refund, as it needed a Team Lead’s code, so I tried reasoning with her.

I wave my Team Lead over as I try and get the women to calm down. My manager is busy talking to the supervisors and waves me off.

Me: Ma’am I am so sorry, I thought your son had permission. I thought you gave him the money.

Mother: YOU SHOULD ALWAYS CHECK!

Me: So I’m supposed to wander around the store, through dozens of parents to find you and get verbal permission, despite there being a growing line and him having money that paid exactly how much cotton candy cost? I assumed that since he had exactly the right amount you knew what he was buying.

Mother: YOU F*CKING HIGH SCHOOL DROP OUT! I’LL SUE! YOU ALWAYS CHECK!

My Team Lead (TL) ran over to us, seeing the women wasn’t calming down, and I quickly explained the situation.

TL: Did you give him money for cotton candy?

Mother: WE GAVE HIM MONEY! WHAT, YOU THINK A 7 YEAR OLD WORKS? YOU’RE A BIGGER IDIOT THAN HER! [Meaning me]

TL: Please lower your voice, I don’t yell at you and you don’t yell at me. Why did you give your son money if you didn’t want him to buy anything?

Mother: We wanted to teach him how to spend his money wisely but this idiot sold him cotton candy!

TL: Your son chose to buy cotton candy. That’s how he wanted to spend his money. We can’t choose how he spends his money and we didn’t know he wasn’t allowed to. He chose cotton candy over a tee shirt or something.

Mother: BUT HE SPENT THE MONEY WRONG! I WANT A REFUND!

TL: Is that your son? [Points to kid next to women]

The mother turned her head to see her son eating the last of the cotton candy. She grabbed his wrist and storms out of the store.

My coworker, who had just signed in, walked over to me.

Co-Worker: I am sooo glad I don’t get morning shifts. That’s when all the crazies come out.

Unfiltered Story #208063

, , , | Unfiltered | September 15, 2020

I work at the largest theme park in Canada. One of the rules for working there is that we are not allowed to have pictures of ourselves in our uniform on any social media platform.

Guest: Hey, selfie! [Tries to take a picutre]

Me: (quickly covers my face) Sorry, no thank you.

Guest: (literally pouting) Oh c’mon!

Me: Sorry, it’s against the rules but you can take a picture with [Charlie Brown Characters].

Guest: I thought you were supposed to make this the best day ever.

[This is a slogan that is drilled into us since training and is featured on lots of this park’s tee-shirts]

Me: Sorry but I’m also supposed to not get fired so…

She complained to my Team Lead but I didn’t get in trouble. In fact, I got a Super Snoopy which is a scratch card employees get that gives them rewards like free food in the employee cafeteria (which is what I got).