Always The Season For Bad Customers

, , , , , | Right | September 28, 2018

(It is a busy weekday afternoon and I am covering a cashier’s lunch break at a sporting goods store. A customer comes to the register:)

Customer: “You don’t have any f****** shoulder pads! Or f****** helmets! Or g**d*** football pants in my son’s size!”

Me: “I’m sorry, ma’am. Let me—”

(I begin to offer to call around to our other stores to see if anyone has what she needs. Before I can even finish my sentence…)

Customer: “You have got to be the most worthless sporting goods store around, because practice starts today for pee-wee programs and you don’t have anything left!”

Me: “I’m sorry you feel that way. We’ve actually had the football section stocked since the beginning of the summer in preparation for the upcoming season.”

Customer: “You’re not sorry. You’re not! F*** you and your apology!”

(Her son is standing behind her, nearly in tears. I’ve had enough of her nonsense.)

Me: “Look. I am not personally responsible for your procrastination. The reason the football section is wiped out is because all of the other parents were proactive and came and bought their kid’s stuff over the past several weeks. You can’t expect to come in a few hours before practice and find everything you are looking for.”

(The look of shock on her face is so satisfying; she can’t believe I’ve called her a procrastinator.)

Me: “Now, I can still call around and see what we are able to find, because I do want your son to get what he needs, even though you have been miserable.”

(I find everything she needs at two of our stores nearby, and she asks to speak to a manager. I think maybe, just maybe, she’s had a change of heart and wants to acknowledge that I’ve gone out of my way to help her… but NOPE.)

Customer: “I want to speak to the manager. I’m soooo getting you fired. You disrespected me.”

(Never mind that she cursed me out for no reason. Unfortunately for her, my manager has overheard everything.)

Manager: “Ma’am, in my store I expect our employees to treat our customers with respect. But I also hold our customers to the same standard. I overheard your transaction, and I must say I would have turned off the light and left you standing there if you had cursed at me. Instead, my employee called around and found what you needed, and your son will now be able to attend practice with all of the necessary equipment.”

Customer: *pausing, looking defeated* “You at least owe me a discount coupon for my next purchase.”

Manager: “Ma’am… that’s definitely not going to happen. You have a nice day.”

(He walked away, and she walked out with her tail between her legs.)

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