In The Wrong Market For That Kind Of Complaint
I’m a driver for a luxury SUV rideshare service. We’re stationed in various places around San Francisco to be ready in case anyone needs a ride, and since parking is a bit of a premium, a lot of those spots are grocery store lots. Also since this is downtown, this particular store has an underground parking lot, and they close and lock it around 9:00 pm, an hour before my shift ends.
I only learned of this one night as I was getting ready to drive back to the depot and found myself locked in. Luckily, the staff was inside cleaning, and I learned I might have to wait a bit to be let out. No biggie for me; I am paid hourly.
Another gentleman was not so lucky. He was trying to go home but had also been locked inside! We got to talking as we waited for the general manager to finish up and come let us out of Supermarket Jail. This gentleman was starting to get upset, and he was convinced that the store closed at 10:00 pm, not 9:00 pm. He pulled out his phone and showed me the page, and indeed, there was a little indication saying that the store closed at 10:00 pm. Since this contradicted the signs on the actual store, which clearly showed 9:00 pm, I suggested he call their customer service to see about clearing up the matter.
He elected to use speakerphone and dialed the customer service number from the website. Had he not used speakerphone, I probably would have missed a crucial key to this whole fiasco…
Customer Service Rep: “Thank you for calling [Supermarket #2]. How may I help you?”
Gentleman: “Yeah, I’m outside of your—”
Me: “Wait. Did she say [Supermarket #2]? This is a [Supermarket #1].”
The look the gentleman gave me was golden, and he hung up on the poor customer service rep. I can only hope she heard my comment as well and understood why he disappeared so suddenly. The gentleman calmed down considerably after it finally clued in that he had pulled up a different store’s website, and I probably defused a bad evening for at least one [Supermarket #1] manager for the night!
We got out of the lot about five minutes later and happily went our separate ways.