Unfiltered Story #117863

, | Unfiltered | August 8, 2018

(An Indian client came to the spa reception at 9pm and asked to book a massage. I told him that the massages end at an earlier time, apologize, and tell him about availabilities on the next day.)

Customer: “Why is everything closing so early in this country? There’s nothing to do; it’s so boring! I can’t wait to go home to India. You know I think you Swiss people are just lazy and don’t like to work!”

Soup Of The Fray

, , , , | Right | August 4, 2018

(I work at a take-away restaurant. It is a quiet evening, so I stand in the kitchen, washing the dishes, while my boss is taking orders at the register. I can hear her serving a customer, and then she comes into the kitchen and tells me that she’ll be at the warehouse for a while. I continue with my work until I hear an angry voice from outside, so I get out to check what’s up. A woman is standing at the register with a bowl of soup. When she sees me, she starts to shout even louder.)

Customer: “HELLO?! HELLO?! How long do I have to wait here until you come?”

Me: “Good evening. I’m sorry I didn’t hear you sooner. How may I help you?”

Customer: “Your coworker just made me this soup, and I can’t eat it!

Me: “I am sorry, ma’am. What’s wrong with it?”

(The woman grabs a spoon and starts to stir aggressively in her soup.)

Customer: “You see this? This soup is too liquid! I can’t eat this!”

Me: “Uh… If you want, I can add more vegetables and chicken in your soup—”

Customer: “I DON’T WANT THIS F****** SOUP ANYMORE! THIS SOUP IS S***!”

Me: “Ma’am, I am terribly sorry that the soup is not to your tastes, but—”

Customer: “HOW DARE YOU SELL ME THIS SH**TY SOUP?! IT’S TOO LIQUID! I WANT MY MONEY BACK!”

Me: “All right, but you’ll have to wait until my boss comes back, because I am not authorized to do this.”

(She then continues to scream insults at me, getting more and more aggressive to the point that I think she will throw the soup at me, and going on about how the soup is too liquid for her tastes, until I’ve had enough.)

Me: “Would you please shut your mouth?! I’ve already apologized several times to you, and that’s all I can do for now. What… do… you… want from me?!”

Customer: “THE SOUP IS TOO LIQUID!”

Me: “That’s because it is soup; it’s meant to be liquid! Maybe you should’ve gotten a sandwich instead!”

(At this moment my boss returns. Without saying a word, she goes straight to the register and hands the woman her money back.)

Customer: “This place is awful! I’m never coming again!”

Boss: “We’re more than happy to hear that; now please get out of here.”

Too Chicken To Call Out The Vegans

, , , | Right | August 3, 2018

Customer: “Hello. Your board says that your curry is vegan; is that right?”

Me: “Yes, that’s right: our vegetable curry is vegan.”

Customer: “But it also says that you can buy it with chicken, right?”

Me: “Yes.”

Customer: “But then it’s not vegan anymore!”

Me: *confused* “Yes. If you order it with chicken, the curry’s not vegan anymore. If you order it without it, it is.”

Customer: “You’re confusing the customers! How are the vegans supposed to know that it’s not vegan anymore after you put chicken inside the curry?!”

Me: *whispers to myself* “Well, I don’t know. Common sense, maybe?”

All Wrapped Up Into One Salad Sandwich

, , , | Right | August 2, 2018

Me: “Hello, may I take your order, please?”

Customer: “I want the veggie.”

Me: “Would you like it as a wrap, a sandwich, or a salad?”

Customer: “What’s the difference?”

Giving Voice To Your Concerns

, , | Right | July 11, 2018

(I work for a Voice over IP company, and I’m sitting next to my coworker who takes this call. To use a phone, the user has to first log into it with a pin — this makes it possible to use phones on other workplaces with the same number.)

Support: “[Company], how can I help you?”

Client: “Hello, I’m [Client]. I can’t log into my phone with my password. But I’m sure it should work. Is it ‘123456’?”

(The phone pins are very low-security, and they are actually stored as clear-text in the phone’s configuration file. The support checks it.)

Support: “Yes, that’s correct. I can’t see any other problem with the device from here; just try again.”

(Now, the support listens and hears the client mumble something. He assumes it’s just the client repeating what he’s doing.)

Client: “One-Two-Three-Four-Five-Six… It still doesn’t work.”

Support: “That’s weird. I can log into it from here; I’m sure it’s correct. Try to restart it?”

(The client restarts it, and then tries again.)

Client: “One-Two-Three-Four-Five-Six… Still nothing.”

Support: “Very strange. Maybe you’re putting the password in too slowly?”

Client: “One-Two-Three-Four-Five-Six… No, doesn’t work.”

(They go through different possible problems, but it just doesn’t work, even if it should. This goes on for about fifteen minutes.)

Support: “I can’t detect the problem from here; I’ll have to schedule one of our employees to check it out—”

Client: “Wait… perhaps my secretary has more luck. She has a better grasp on this stuff.”

(The client calls his secretary.)

Secretary: “One-Two-Three-Four-Five-Six… Doesn’t seem to work.”

(The supporter goes through a few things again, with no result. Eventually, the client takes over again.)

Support: “All right, I’m sorry that I can’t help you from here. I’ll schedule a technician to check it out for you.”

Client: “Ah, technology apparently isn’t as advanced as they claim, after all.”

Support: “I’m sorry?”

Client: “Oh, nothing. You’d think this voice-recognition stuff would work a bit better.”

(I can see my coworker facepalm next to me.)

Support: “You are supposed to type the password.”

Client: “Oh.”

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