Their Timing Is Very Photosensitive

, , , , , | Right | July 16, 2020

I work in a small photography studio. One of our duties opening first thing in the morning is to print the updated session list and call the clients to confirm their appointments; if a client cannot be reached to confirm, their session is canceled.

It’s Easter Sunday and my manager and I are the only two working a short shift for the holiday. We call all the clients. Only one does not answer, so we leave a message and remind them that we close early and failure to call back and confirm cancels their appointment.

It’s now thirty minutes from our closing time and that client has since missed their appointment with no return call. Since no one is scheduled to come in, and no walk-ins have arrived all day, my manager gives me the okay to start closing down the shop while she takes off early.

As I am closing the till, I see a group of around eighteen people walking in the door.

Me: “Sorry, guys, we’re closing early for the holiday.”

Older Woman: “But we have an appointment.”

Me: “What is your name and what time was your appointment scheduled?”

Older Woman: “It’s under [No Answer Client] and our appointment was at [three and a half hours earlier].

Me: “I’m sorry, but you never returned our confirmation call, and you missed your appointment time.”

Older Man: “But we are here now. We had to wait for family coming in from the airport.”

I called my manager to explain and she told me to go ahead with the job, while my family waited for me at home. The clients didn’t even buy anything that day.

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They May Not Want Blanc But They’re Drawing One

, , , , , | Right | July 12, 2020

I work in a fairly high-end wine shop that has an extremely knowledgeable customer base, so I am used to dealing with people who have a pretty good idea of what they like or want.

Customer: “Can you recommend a red wine under $20?”

Me: “Sure, any type in particular?”

Customer: “No, just a red wine.”

Me: “Okay… How about this Cabernet Sauvignon for $18?”

Customer: “No, I don’t want Cabernet or Pinot or Zinfandel or anything… just plain red wine.”

Me: “…?”

Customer: “Yeah, I don’t want one of those wines that’re made from a grape variety, just, you know, plain, regular red wine.”

Me: “…?”

Customer: “Like this one, over here!”

They point to a bottle of Aglianico del Vulture, with the words “red wine” in very small print on the label.

Customer: “See?! ‘Red wine.’”

Me: “Um, that one is made from a grape too. It’s Aglianico.”

Customer: “Okay, I’ll just take something that’s really smooth.”

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Unfiltered Story #195946

, , , | Unfiltered | June 8, 2020

Management-tech support

(So FYI I put that hyphen to be professional even though I worked as a skilled manager but also knew certain skills as tech support)

(This is when I just transferred to a higher volume store as an assistant manager. This woman comes in with what seems like a never ending train of kids. My part time manager warns me “oh man she’s one of the hard ones because she knows all the loop holes with our company and she always comes before closing the night before a sale if she knows about it”

Don’t get me wrong I get where my coworker is coming from buuuuut of course I’m like “I’d love to meet her. I got it”.

Trying to make a long story short. She was super awesome. She never tried to make me do anything I wasn’t comfortable with doing. She was always just trying to use as much of the deals as possible for the sales we were having because she had so many kids.

I would never fault a mom, grandmother, or even an aunt for that. I seriously just realized this is way too long for the norm for this site especially without any cool funny dialogue. But I just wanted to show that even though I agree with most of the customers here and also the servers;
First of all you’re not a customer if you’re just complaining about something a sales associate obviously has no control over. If it’s that bad for you to be so mean to an innocent person, don’t support the business and shop there. And for the workers: (not saying I understand every field, but I was a manager for kids clothing) if you can not handle a kid, no matter what age, throwing a fit then I’m sorry retail is absolutely not your thing. I did only work for kids clothing so most of the time it was one of the parents. Buuuuut I will say if you’re not willing to help that one person out of a million that does actually want your help, even though you don’t know the answer. Oh man no. Just please don’t work there just because you want the discount. Holy moly I can’t believe I ranted this long. Omg really though I am seriously not an oldy no offense. I mean I am old to me 27. But even though this post doesn’t make it. I feel good saying my piece. Dok not ever say you deserve good customer service if you’re not a good customer. Period. If you show respect to my coworkers and they ask me if I can help you, I will happily bend over backwards. But when I know you are so rude and belittling my coworkers then it would be harder to understand what the situation is when obviously you’re the one starting it.

This Day Went From Zero To One Hundred Just Like That

, , , , , , , | Right | June 6, 2020

I work at a hardware store during the current health crisis. I’m ringing up an older gentleman one morning. At the end of his transaction, he tosses a bill on the counter and starts to walk away.

Me: “Um, sir, you dropped something.”

Customer: “It’s a tip!”

He gave me $100.00! Thank you!

This story is included in our Feel-Good roundup for June 2020!

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Need To Make Some New Connections

, , , , , , , , | Working | June 5, 2020

It is during the quarantine period. I am experiencing some mild symptoms and have been advised not to leave my house at all for the full fourteen-day period. I am abiding by the rules perfectly.

Since I am stuck at home, I am watching a lot of shows and movies and my HDMI cord has broken, so I use a common delivery app to order a new cord. An HDMI cord is $5 to $15. Upon receiving the item and looking at the receipt, I realize the person had purchased a $75 HDMI cord. This is a common scam, since the commission is based on the price of the item. 

Immediately, I contact the app company.

Me: “Hello. I used your service to order an HDMI cord, which is about a $10 item. The person purchased a $75 cord, though. This is ridiculous. How do we fix this?”

Company: “Oh, we’re so sorry to hear that! All you have to do is go return the item to the store and send us a picture of the return receipt and we’ll refund it.”

Me: *Pause* “I can’t leave the house; I’m quarantined. I cannot be in public right now. Is there any other way to fix this?”

Company: “Oh, we’re sorry about that! Unfortunately, we cannot control what price a merchant charges for an item.”

Me: “I understand that you cannot control what a company charges for an item, but that is not the issue. The issue is that I requested a $10 item and your delivery person bought the most high-end version of HDMI cords for $75 when I requested a $10 cord.”

This was the last correspondence I heard back from the company. I continued calling and emailing them with no response for the next two weeks. I finally reached out to my bank to file a claim. A few days later, the delivery company issued a partial refund for the price difference between the expensive cord and the normal cord. They sent $65; I was still responsible for the delivery fee, of course.

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